Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Norton removes itself! [Solved]


  • This topic is locked This topic is locked

#1
BronyTivo

BronyTivo

    Member

  • Member
  • PipPip
  • 19 posts
I went to the other forum here,and they told me to come here for help!I'll just post what I said to them in the 'Operating System' section of these forums:

For a while now, my Norton Antivirus removes itself once in a while. I originally went to Norton and they told me to come here if Norton ONLY showed nothing in the scans.
Can someone please help me?
I even tried downloading Malwarebyte but it didn't catch anything. Was I suppose to use it during Safe mode?

Here's the two files:

OLT.txt:

OTL logfile created on: 4/2/2013 7:28:41 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Tivo\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.95 Gb Total Physical Memory | 0.91 Gb Available Physical Memory | 23.13% Memory free
7.90 Gb Paging File | 4.00 Gb Available in Paging File | 50.60% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 585.14 Gb Total Space | 513.14 Gb Free Space | 87.70% Space Free | Partition Type: NTFS

Computer Name: TIVO-VAIO | User Name: Tivo | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/04/02 19:28:13 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Tivo\Downloads\OTL.exe
PRC - [2013/03/21 15:50:35 | 001,312,720 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
PRC - [2013/02/19 22:33:43 | 000,213,384 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler.exe
PRC - [2013/01/14 17:34:26 | 001,751,552 | ---- | M] (Last.fm) -- C:\Program Files (x86)\Last.fm\Last.fm Scrobbler.exe
PRC - [2012/12/23 20:33:29 | 000,144,520 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\ccsvchst.exe
PRC - [2012/02/09 20:40:16 | 000,053,248 | ---- | M] (Digital Delivery Networks, Inc.) -- C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe
PRC - [2011/10/01 09:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2011/10/01 09:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2011/03/28 00:48:39 | 001,817,088 | ---- | M] (Realsil Microelectronics Inc.) -- C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
PRC - [2011/03/05 17:42:36 | 000,180,928 | ---- | M] (Sony Corporation) -- C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
PRC - [2011/03/05 17:42:36 | 000,064,704 | ---- | M] (Sony Corporation) -- C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
PRC - [2011/02/15 12:47:02 | 002,757,312 | ---- | M] (Sony Corporation) -- C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
PRC - [2011/02/14 14:23:50 | 000,044,736 | ---- | M] (Sony Corporation) -- C:\Program Files\Sony\VAIO Care\VCService.exe
PRC - [2011/02/13 23:15:46 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2011/02/13 23:15:14 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2011/01/29 06:36:18 | 000,081,016 | ---- | M] (Sony of America Corporation) -- C:\Program Files\Sony\VAIO Care\listener.exe
PRC - [2010/11/27 01:55:42 | 000,648,032 | ---- | M] (Sony Corporation) -- C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
PRC - [2010/11/27 01:55:42 | 000,398,176 | ---- | M] (Sony Corporation) -- C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
PRC - [2010/11/06 00:54:22 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2010/11/06 00:54:20 | 000,283,160 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/10/27 20:17:52 | 000,207,424 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
PRC - [2010/03/18 12:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe


========== Modules (No Company Name) ==========

MOD - [2013/03/21 15:50:33 | 000,390,096 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\ppgooglenaclpluginchrome.dll
MOD - [2013/03/21 15:50:32 | 012,662,224 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\PepperFlash\pepflashplayer.dll
MOD - [2013/03/21 15:50:31 | 004,050,896 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\pdf.dll
MOD - [2013/03/21 15:49:41 | 000,598,480 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\libglesv2.dll
MOD - [2013/03/21 15:49:40 | 000,124,368 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\libegl.dll
MOD - [2013/03/21 15:49:38 | 001,606,096 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\ffmpegsumo.dll
MOD - [2013/02/14 19:49:58 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\cb562e2e4f74ae607f1186f6ec50cec7\System.Windows.Forms.ni.dll
MOD - [2013/01/14 17:33:58 | 000,104,960 | ---- | M] () -- C:\Program Files (x86)\Last.fm\listener.dll
MOD - [2013/01/14 17:33:56 | 000,592,896 | ---- | M] () -- C:\Program Files (x86)\Last.fm\unicorn.dll
MOD - [2013/01/14 17:33:42 | 000,015,872 | ---- | M] () -- C:\Program Files (x86)\Last.fm\logger.dll
MOD - [2013/01/14 17:30:06 | 000,083,968 | ---- | M] () -- C:\Program Files (x86)\Last.fm\lastfm_fingerprint.dll
MOD - [2013/01/14 17:30:02 | 000,351,744 | ---- | M] () -- C:\Program Files (x86)\Last.fm\lastfm.dll
MOD - [2013/01/11 20:03:20 | 000,014,336 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorCommon\4d6518ef6ae8d6f005c49ab1c86de7fe\IAStorCommon.ni.dll
MOD - [2013/01/11 20:03:19 | 000,475,648 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\ab54c04b3df40416205883b4049fe273\IAStorUtil.ni.dll
MOD - [2013/01/09 18:35:45 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\90b89f6e8032310e9ac72a309fd49e83\System.Runtime.Remoting.ni.dll
MOD - [2013/01/09 18:35:07 | 001,592,832 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\eead6629e384a5b69f9ae35284b7eeed\System.Drawing.ni.dll
MOD - [2013/01/09 18:34:49 | 003,347,968 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\cf827fe7bc99d9bcf0ba3621054ef527\WindowsBase.ni.dll
MOD - [2013/01/09 18:34:43 | 005,453,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\f687c43e9fdec031988b33ae722c4613\System.Xml.ni.dll
MOD - [2013/01/09 18:34:38 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\195a77fcc6206f8bb35d419ff2cf0d72\System.Configuration.ni.dll
MOD - [2013/01/09 18:34:37 | 007,989,760 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\369f8bdca364e2b4936d18dea582912c\System.ni.dll
MOD - [2013/01/09 18:34:25 | 011,493,376 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\7150b9136fad5b79e88f6c7f9d3d2c39\mscorlib.ni.dll
MOD - [2013/01/06 22:15:58 | 015,212,032 | ---- | M] () -- C:\Program Files (x86)\Last.fm\avcodec-54.dll
MOD - [2013/01/06 22:15:58 | 000,221,696 | ---- | M] () -- C:\Program Files (x86)\Last.fm\avutil-52.dll
MOD - [2013/01/06 22:15:58 | 000,112,128 | ---- | M] () -- C:\Program Files (x86)\Last.fm\swresample-0.dll
MOD - [2013/01/06 22:15:56 | 003,054,592 | ---- | M] () -- C:\Program Files (x86)\Last.fm\avformat-54.dll
MOD - [2012/11/28 15:13:52 | 000,087,952 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2012/11/28 15:13:30 | 001,242,512 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2012/10/25 13:09:32 | 000,181,248 | ---- | M] () -- C:\Program Files (x86)\Last.fm\plugins\phonon_backend\phonon_vlc.dll
MOD - [2012/10/15 21:28:38 | 002,286,592 | ---- | M] () -- C:\Program Files (x86)\Last.fm\libvlccore.dll
MOD - [2012/10/15 21:28:30 | 000,049,664 | ---- | M] () -- C:\Program Files (x86)\Last.fm\plugins\audio_output\libaout_directx_plugin.dll
MOD - [2012/10/15 21:27:56 | 000,111,616 | ---- | M] () -- C:\Program Files (x86)\Last.fm\libvlc.dll
MOD - [2012/10/11 12:09:40 | 000,300,544 | ---- | M] () -- C:\Program Files (x86)\Last.fm\phonon.dll
MOD - [2012/08/16 15:34:12 | 001,478,144 | ---- | M] () -- C:\Program Files (x86)\Last.fm\libsamplerate-0.dll
MOD - [2012/05/30 07:51:08 | 000,699,280 | R--- | M] () -- C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\wincfi39.dll
MOD - [2012/04/28 11:15:28 | 002,320,776 | ---- | M] () -- C:\Program Files (x86)\Last.fm\libfftw3f-3.dll


========== Services (SafeList) ==========

SRV:64bit: - [2012/10/26 10:44:28 | 001,286,784 | ---- | M] (Sony Corporation) [On_Demand | Running] -- C:\Program Files\Sony\VAIO Update\VUAgent.exe -- (VUAgent)
SRV:64bit: - [2011/07/04 14:46:04 | 000,969,352 | ---- | M] (Sony Corporation) [Auto | Running] -- C:\Program Files\Sony\VAIO Smart Network\VSNService.exe -- (VSNService)
SRV:64bit: - [2011/05/19 20:15:44 | 000,549,616 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe -- (VcmIAlzMgr)
SRV:64bit: - [2011/02/18 23:15:06 | 000,099,104 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe -- (VcmXmlIfHelper)
SRV:64bit: - [2011/02/18 23:02:08 | 000,385,336 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe -- (VcmINSMgr)
SRV:64bit: - [2011/02/14 14:23:50 | 000,044,736 | ---- | M] (Sony Corporation) [On_Demand | Running] -- C:\Program Files\Sony\VAIO Care\VCService.exe -- (VCService)
SRV:64bit: - [2011/01/29 06:36:18 | 000,259,192 | ---- | M] (Sony Corporation) [Auto | Running] -- C:\Program Files\Sony\VAIO Care\VCPerfService.exe -- (SampleCollector)
SRV:64bit: - [2011/01/20 13:27:18 | 000,286,936 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe -- (SpfService)
SRV:64bit: - [2010/12/17 15:41:32 | 001,515,792 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe -- (EvtEng)
SRV:64bit: - [2010/12/17 15:28:46 | 000,340,240 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe -- (MyWiFiDHCPDNS)
SRV:64bit: - [2010/12/17 15:26:50 | 000,836,880 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe -- (RegSrvc)
SRV:64bit: - [2010/09/22 19:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 18:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2013/01/28 13:49:14 | 004,230,016 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe -- (NOBU)
SRV - [2013/01/08 13:55:20 | 000,161,536 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2012/12/23 20:33:29 | 000,144,520 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\ccSvcHst.exe -- (NIS)
SRV - [2012/10/10 03:22:26 | 000,277,024 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2012/02/09 20:40:16 | 000,053,248 | ---- | M] (Digital Delivery Networks, Inc.) [Auto | Running] -- C:\Program Files (x86)\DDNi\Oasis2Service\Oasis2Service.exe -- (Oasis2Service)
SRV - [2011/10/01 09:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2011/10/01 09:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2011/03/28 00:48:39 | 001,817,088 | ---- | M] (Realsil Microelectronics Inc.) [Auto | Running] -- C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe -- (IconMan_R)
SRV - [2011/03/05 17:42:36 | 000,064,704 | ---- | M] (Sony Corporation) [Auto | Running] -- C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe -- (VAIO Event Service)
SRV - [2011/02/23 15:05:04 | 000,105,024 | ---- | M] (ArcSoft, Inc.) [Auto | Stopped] -- C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe -- (uCamMonitor)
SRV - [2011/02/21 13:55:08 | 000,113,824 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe -- (SOHCImp)
SRV - [2011/02/21 13:55:08 | 000,067,232 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe -- (SOHDs)
SRV - [2011/02/13 23:15:46 | 002,656,280 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2011/02/13 23:15:14 | 000,325,656 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2011/01/20 13:16:26 | 000,887,000 | ---- | M] (Sony Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe -- (VCFw)
SRV - [2010/11/27 01:55:42 | 000,398,176 | ---- | M] (Sony Corporation) [Auto | Running] -- C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe -- (PMBDeviceInfoProvider)
SRV - [2010/11/06 00:54:22 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
SRV - [2010/03/18 14:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/03/18 12:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) [On_Demand | Running] -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe -- (ACDaemon)
SRV - [2009/06/10 14:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/03/31 15:31:08 | 000,177,312 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2013/01/30 20:18:18 | 000,432,800 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\symnets.sys -- (SymNetS)
DRV:64bit: - [2013/01/30 20:18:06 | 001,139,800 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\symefa64.sys -- (SymEFA)
DRV:64bit: - [2013/01/28 18:45:19 | 000,796,248 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2013/01/28 18:45:19 | 000,036,952 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2013/01/21 19:15:33 | 000,493,656 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\symds64.sys -- (SymDS)
DRV:64bit: - [2012/11/15 19:22:01 | 000,224,416 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\ironx64.sys -- (SymIRON)
DRV:64bit: - [2012/11/15 19:18:04 | 000,168,096 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1403000.024\ccsetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2012/10/10 03:22:28 | 005,343,584 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2012/09/28 11:32:56 | 000,053,760 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/08/23 07:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 07:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/08/23 07:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/08/21 14:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/02/29 23:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/10/01 09:30:22 | 000,022,376 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2011/10/01 09:30:18 | 000,268,648 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2011/10/01 09:30:18 | 000,025,960 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2011/10/01 09:30:10 | 000,764,264 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2011/08/17 22:45:48 | 001,591,936 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2011/03/28 00:48:44 | 000,333,928 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\RtsPStor.sys -- (RSPCIESTOR)
DRV:64bit: - [2011/03/27 21:12:44 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2011/03/10 23:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/10 23:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/02/21 10:43:52 | 000,438,808 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2011/02/15 00:42:50 | 001,388,592 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/02/13 23:15:10 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2011/02/11 01:48:34 | 000,076,912 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)
DRV:64bit: - [2010/12/21 10:08:48 | 008,505,856 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NETwNs64.sys -- (NETwNs64)
DRV:64bit: - [2010/12/01 06:02:22 | 000,042,392 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\WDKMD.sys -- (wdkmd)
DRV:64bit: - [2010/11/20 20:23:47 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/11/20 20:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/04/26 13:20:29 | 000,012,032 | ---- | M] (Sony Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SFEP.sys -- (SFEP)
DRV:64bit: - [2009/07/13 18:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 18:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 18:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/19 19:09:57 | 001,394,688 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2009/06/10 13:35:02 | 000,281,088 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\e1y60x64.sys -- (e1yexpress)
DRV:64bit: - [2009/06/10 13:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 13:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 13:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 13:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/26 15:32:04 | 000,019,968 | ---- | M] (ArcSoft, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ArcSoftKsUFilter.sys -- (ArcSoftKsUFilter)
DRV - [2013/03/31 15:34:40 | 002,087,664 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\VirusDefs\20130402.003\ex64.sys -- (NAVEX15)
DRV - [2013/03/31 15:34:40 | 000,484,512 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2013/03/31 15:34:40 | 000,138,912 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2013/03/31 15:34:40 | 000,126,192 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\VirusDefs\20130402.003\eng64.sys -- (NAVENG)
DRV - [2013/03/29 15:38:08 | 000,513,184 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\IPSDefs\20130330.001\IDSviA64.sys -- (IDSVia64)
DRV - [2013/03/22 02:09:06 | 001,387,608 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\BASHDefs\20130322.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2009/07/13 18:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sony.msn.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\IPSFFPlgn\ [2013/03/31 15:31:48 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\coFFPlgn\ [2013/04/02 12:48:47 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&q={searchTerms}&{google:cursorPosition}sugkey={google:suggestAPIKeyParameter},
CHR - homepage:
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\PepperFlash\pepflashplayer.dll
CHR - plugin: Chrome Remote Desktop Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\pdf.dll
CHR - plugin: Norton Identity Safe (Enabled) = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.2.1.36_0\npcoplgn.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.220.4 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
CHR - plugin: Java™ Platform SE 6 U22 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Shockwave Flash (Disabled) = C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll
CHR - Extension: Google Drive = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: YouTube = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Rainbow Dash Theme = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecjondhpjdpclmajhniogilladpgpjgi\1_0\
CHR - Extension: Ponyhoof = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\efjjgphedlaihnlgaibiaihhmhaejjdd\1.561_0\
CHR - Extension: AdBlock = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom\2.5.61_0\
CHR - Extension: Norton Identity Protection = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.3.0.26_0\
CHR - Extension: Gmail = C:\Users\Tivo\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2009/06/10 14:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\ips\ipsbho.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.0.36\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe File not found
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelWireless] C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe (Intel® Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
O4 - HKLM..\Run: [ISBMgr.exe] C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe (Sony Corporation)
O4 - HKLM..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe (Sony Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{31DD686E-B990-47D3-9A76-AD4E07276B06}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{A0670078-15CC-4751-88F0-4DD37DE0DFFA}: DhcpNameServer = 192.54.104.29
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/04/02 15:51:52 | 000,000,000 | R--D | C] -- C:\Users\Tivo\Documents\Scanned Documents
[2013/04/02 15:51:52 | 000,000,000 | ---D | C] -- C:\Users\Tivo\Documents\Fax
[2013/03/31 15:39:39 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Symantec Shared
[2013/03/31 15:31:08 | 000,177,312 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
[2013/03/31 15:30:21 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Internet Security
[2013/03/31 15:30:21 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Norton Internet Security
[2013/03/31 15:30:16 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\NortonInstaller
[2013/03/31 14:15:43 | 000,000,000 | ---D | C] -- C:\Users\Tivo\AppData\Roaming\Malwarebytes
[2013/03/31 14:15:31 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2013/03/31 12:57:12 | 000,000,000 | ---D | C] -- C:\Users\Tivo\AppData\Roaming\SUPERAntiSpyware.com
[2013/03/13 22:32:21 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
[2013/03/13 22:31:19 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Silverlight
[2013/03/13 22:31:19 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Silverlight
[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/04/02 18:38:01 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/04/02 15:53:15 | 000,779,724 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/04/02 15:53:15 | 000,660,770 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/04/02 15:53:15 | 000,121,408 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/04/02 12:55:43 | 000,020,992 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/04/02 12:55:43 | 000,020,992 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/04/02 12:48:11 | 000,000,890 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/04/02 12:48:01 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/04/02 12:47:56 | 3180,220,416 | -HS- | M] () -- C:\hiberfil.sys
[2013/04/01 12:15:26 | 000,002,461 | ---- | M] () -- C:\Users\Public\Desktop\Norton Internet Security.lnk
[2013/03/31 15:31:08 | 000,177,312 | ---- | M] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
[2013/03/31 15:31:08 | 000,007,466 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
[2013/03/31 15:31:08 | 000,000,855 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
[2013/03/31 15:30:09 | 000,001,290 | ---- | M] () -- C:\Users\Tivo\Documents\Norton Installation Files.lnk
[2013/03/31 15:25:00 | 001,487,572 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1403000.024\Cat.DB
[2013/03/19 19:00:28 | 000,014,818 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1403000.024\VT20130115.021
[2013/03/05 19:12:29 | 000,124,072 | ---- | M] () -- C:\test.xml
[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/03/31 15:31:08 | 000,007,466 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
[2013/03/31 15:31:08 | 000,000,855 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
[2013/03/31 15:31:04 | 000,002,461 | ---- | C] () -- C:\Users\Public\Desktop\Norton Internet Security.lnk
[2013/03/31 15:30:09 | 000,001,290 | ---- | C] () -- C:\Users\Tivo\Documents\Norton Installation Files.lnk
[2013/03/05 19:12:28 | 000,124,072 | ---- | C] () -- C:\test.xml
[2012/10/10 03:22:34 | 000,064,512 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll
[2012/10/10 03:22:28 | 000,272,928 | ---- | C] () -- C:\Windows\SysWow64\igvpkrng600.bin
[2012/10/10 03:22:20 | 000,963,452 | ---- | C] () -- C:\Windows\SysWow64\igcodeckrng600.bin
[2012/01/09 10:26:56 | 000,000,226 | ---- | C] () -- C:\ProgramData\Microsoft.SqlServer.Compact.351.32.bc

========== ZeroAccess Check ==========

[2009/07/13 21:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2012/06/08 22:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/08 21:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 18:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 20:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 18:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2013/03/31 15:14:09 | 000,000,000 | ---D | M] -- C:\Users\Tivo\AppData\Roaming\SoftGrid Client
[2013/01/08 22:44:13 | 000,000,000 | ---D | M] -- C:\Users\Tivo\AppData\Roaming\TP

========== Purity Check ==========



< End of report >

________________________________________

and here's the 'Extra.txt':

OTL Extras logfile created on: 4/2/2013 7:28:41 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Tivo\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.95 Gb Total Physical Memory | 0.91 Gb Available Physical Memory | 23.13% Memory free
7.90 Gb Paging File | 4.00 Gb Available in Paging File | 50.60% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 585.14 Gb Total Space | 513.14 Gb Free Space | 87.70% Space Free | Partition Type: NTFS

Computer Name: TIVO-VAIO | User Name: Tivo | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{03889DD9-84D2-4D51-BBDE-A92B989395AA}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{0C012561-2516-4EAA-B7FE-3A3B2AA4C188}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{174AA4F1-E3F1-46C5-861A-6037E2B51B13}" = rport=445 | protocol=6 | dir=out | app=system |
"{175A019F-0691-463E-8077-AAE66DDF84C5}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{209CF419-6308-4F29-8537-7DF8B43159C2}" = lport=2869 | protocol=6 | dir=in | app=system |
"{20D6DD4B-C91F-4E7E-B889-6E0E94BF4383}" = lport=139 | protocol=6 | dir=in | app=system |
"{33A07E74-1786-4DAA-9705-DC3B3167C004}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{3A30786E-BCDA-4B42-97FF-F90F3EDB2E5B}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{3DCDE1E6-F544-4832-9AB9-4F543D47924D}" = rport=137 | protocol=17 | dir=out | app=system |
"{4B8202C8-B705-4A1E-95EB-0C0612828027}" = rport=138 | protocol=17 | dir=out | app=system |
"{523E38EA-72FC-42F3-96F1-872694620198}" = rport=10243 | protocol=6 | dir=out | app=system |
"{5B7693CD-F160-4186-90B8-6BD885B687E2}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{5D818B6E-B11B-47C7-AC74-47B36E0EC196}" = lport=445 | protocol=6 | dir=in | app=system |
"{63543CAA-4823-42F8-B8D8-DAB32B7D539C}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{6973E489-9D27-4D25-8AD4-884712EC2DAA}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{72EBDBEF-E813-4DE9-AAB7-70592F355442}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{73144F9B-0082-42FC-BC91-88D36F86919F}" = rport=139 | protocol=6 | dir=out | app=system |
"{7664EB1B-A885-40E3-B8C2-F699495CF4E4}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{81040388-40E7-4B63-8D88-DB482E6B6751}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{906055DD-C055-4640-B3FE-D3AA55308245}" = lport=10243 | protocol=6 | dir=in | app=system |
"{9A9AE613-8451-4193-BC33-26695867DECD}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{A44B814C-746D-494E-89C6-7C27FAD4D190}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{AD1B7C01-366F-471D-97B5-F935683C87CB}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{B39DAB75-3307-46B9-A758-066AF729906C}" = lport=138 | protocol=17 | dir=in | app=system |
"{F8AFF098-6189-4CF0-8AC5-AD7A6A37D473}" = lport=137 | protocol=17 | dir=in | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{10A2CF6C-789D-47D4-96D9-22BBF0A844A9}" = protocol=6 | dir=out | app=system |
"{1539496A-4E09-44F4-B867-B910C8F05EAD}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe |
"{231D5F7E-CB2A-495C-886A-4F3DD810EB1C}" = protocol=17 | dir=in | app=c:\program files\sony\vaio care\vcagent.exe |
"{2468EDFE-42A6-4FAF-A6FB-28B4F5A6A626}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{28B02740-D35D-4363-BE9F-E19C280EC98D}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{291FEC9A-998A-4F4A-BA3B-5111DD2E7543}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{2A780C7A-14BB-4F9E-B1E8-80FEAB3F775D}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs99fd.tmp\symnrt.exe |
"{2C60A2EF-CDB4-41CA-96D4-3A5926FA3E56}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{2E32C39A-2400-4ECE-B1E4-0AA2D9917855}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{302A5ADD-4756-4FC6-B55F-C9C73CD7E871}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{30A498B6-2C6E-45E6-8AB5-AB63CCF4F38A}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{3239A9EF-77DB-4575-BB12-9C003B67BCE2}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs666.tmp\symnrt.exe |
"{3864D337-419C-4BA0-B781-333C5421E314}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{3C9F39A7-2A75-4CED-97AD-60E86E58AC92}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{443D78CA-EFD1-4B3F-BCD4-A2BB9FDC4B95}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{4A4181FA-25FC-4DC7-896E-E9C56236E444}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{503E1EB5-8529-4042-B5E8-2D3502F06140}" = protocol=6 | dir=in | app=c:\program files\sony\vaio care\vcagent.exe |
"{57D833E3-5801-4F19-A636-B960B0739674}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zsa736.tmp\symnrt.exe |
"{5B8D2712-2CAE-4D39-8AC5-6E0B365A06E5}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{620E9F0E-A611-484E-9A49-9768052F38AE}" = protocol=6 | dir=in | app=c:\program files\sony\vaio care\vaiocaremain.exe |
"{64124969-E482-486A-9012-194223C6A9CF}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{6555D14B-0738-4C57-9935-626FB0BFCA10}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs9f89.tmp\symnrt.exe |
"{66C99B7D-BB6C-4E11-BAE9-EB539FA14098}" = protocol=58 | dir=in | [email protected],-28545 |
"{675961D3-5E18-443E-820B-D19A22E9C522}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs99fd.tmp\symnrt.exe |
"{6E1C1945-7B37-438A-910B-BD75F504A150}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs6b01.tmp\symnrt.exe |
"{727001EB-D120-4D8A-B18F-B4254B7FB5EA}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs666.tmp\symnrt.exe |
"{72E42CD2-5626-49B0-8AED-C16D8A0350BF}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe |
"{7D12FDDE-F3CC-49BC-9FD8-2E7524DB1CBA}" = protocol=1 | dir=in | [email protected],-28543 |
"{858DDC5F-77AD-4BCC-9216-E4AAE50A944E}" = protocol=1 | dir=out | [email protected],-28544 |
"{8FBBB7F8-F935-468D-8640-4278604D1CDA}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{92562CE6-27C8-4A0E-9F4E-7BAED2D11179}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{926D079A-CD8D-456E-8E96-6BD2D901A566}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{98BA19A6-D2F5-4D8D-A246-160C34C12E29}" = protocol=58 | dir=out | [email protected],-28546 |
"{99DF8EDD-5167-4563-8562-B62F2491B8EB}" = protocol=17 | dir=in | app=c:\program files\sony\vaio care\selfhealupdate.exe |
"{9BEE8A29-5A94-4330-856F-6C93CCED19F3}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{A036C2C5-0815-4F40-B4A4-E2E99ADC61DD}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zsa736.tmp\symnrt.exe |
"{A0BC0719-47D0-44D3-865D-9A705210E2FB}" = dir=in | app=c:\program files\intel\wifi\bin\pandhcpdns.exe |
"{A0D9FF9B-611F-42F3-AE2F-23A1C0817D37}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{A39683BF-95D9-4C39-B517-B119B08B0C29}" = protocol=6 | dir=in | app=c:\program files\sony\vaio care\selfhealupdate.exe |
"{A56609D1-E4B9-4F91-B64E-E2D71E76CABD}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{B76517F5-84D4-48E4-BDF3-473F93913B59}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zsf566.tmp\symnrt.exe |
"{BDA53E36-50F0-468D-9236-567B4555A99A}" = protocol=17 | dir=in | app=c:\program files\sony\vaio care\vaiocaremain.exe |
"{C3B114BA-F3BD-4EFE-9B17-0A7347AFA707}" = dir=in | app=c:\program files (x86)\intel corporation\intel wireless display\widiapp.exe |
"{C5AC6999-5ADC-451A-AC96-5C3C2F9D9E6B}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{D13A64A4-CC74-4F27-AE5A-A7D3CEFE9C58}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zsf566.tmp\symnrt.exe |
"{D7AEDA5B-7E2A-4038-9982-082AD169A060}" = protocol=17 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs9f89.tmp\symnrt.exe |
"{DC86A49E-71AC-40AE-AF8E-BB30BE3DAD06}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{ECEE88EB-3DFC-47B2-A11E-D5EF6D4BC769}" = protocol=6 | dir=in | app=c:\users\tivo\appdata\local\temp\7zs6b01.tmp\symnrt.exe |
"{F21F0AC4-2911-43B3-ADE3-936799E954C8}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe |
"TCP Query User{C6470366-F041-4B39-AA04-9DDDE3E49C45}C:\program files (x86)\symantec\norton online backup\nobuclient.exe" = protocol=6 | dir=in | app=c:\program files (x86)\symantec\norton online backup\nobuclient.exe |
"UDP Query User{CA5E6198-5816-40D0-AAA9-C4707A3216DF}C:\program files (x86)\symantec\norton online backup\nobuclient.exe" = protocol=17 | dir=in | app=c:\program files (x86)\symantec\norton online backup\nobuclient.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0E5D76AD-A3FB-48D5-8400-8903B10317D3}" = iTunes
"{115B60D5-BBDB-490E-AF2E-064D37A3CE01}" = Media Gallery
"{133D3F07-D558-46CE-80E8-F4D75DBBAD63}" = PMB VAIO Edition Plug-in
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{26A24AE4-039D-4CA4-87B4-2F86416022FF}" = Java™ 6 Update 22 (64-bit)
"{28EF7372-9087-4AC3-9B9F-D9751FCDF830}" = Intel® Wireless Display
"{290D4DB2-F1B4-4B8E-918D-D71EF29A001B}" = Intel® PROSet/Wireless WiFi Software
"{312395BC-7CC2-434C-A660-30250276A926}" = SSLx64
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{4F31AC31-0A28-4F5A-8416-513972DA1F79}" = Sony Corporation
"{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{6B7DE186-374B-4873-AEC1-7464DA337DD6}" = VU5x64
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8E34682C-8118-31F1-BC4C-98CD9675E1C2}" = Microsoft .NET Framework 4 Extended
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}" = PlayReady PC Runtime amd64
"{D55EAC07-7207-44BD-B524-0F063F327743}" = VIx64
"{D70884EA-E2CE-4539-91DB-4766CC1E5F5F}" = Apple Mobile Device Support
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{F1DC5C16-9B1F-467B-85E3-CB48C27AC50D}" = VESx64
"{F2611404-06BF-4E67-A5B7-8DB2FFC1CBF6}" = VSNx64
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"CNXT_AUDIO_HDA" = Conexant HD Audio
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft .NET Framework 4 Extended" = Microsoft .NET Framework 4 Extended
"ProInst" = Intel PROSet Wireless
"SynTPDeinstKey" = Synaptics Pointing Device Driver

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{07441A52-E208-478A-92B7-5C337CA8C131}" = VAIO - Remote Play with PlayStation®3
"{0899D75A-C2FC-42EA-A702-5B9A5F24EAD5}" = VAIO Smart Network
"{08D7BC86-7358-464C-8AD0-0D84B5F0A0C9}" = Remote Keyboard
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{18894D16-5448-4BF9-A128-F7E937322F91}" = OOBE
"{196467F1-C11F-4F76-858B-5812ADC83B94}" = MSXML 4.0 SP3 Parser
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{26A24AE4-039D-4CA4-87B4-2F83216022FF}" = Java™ 6 Update 22
"{270380EB-8812-42E1-8289-53700DB840D2}" = PMB VAIO Edition Plug-in
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{36C5BBF0-E5BF-4DE1-B684-7E90B0C93FB5}" = VAIO Care
"{3A26D9BD-0F73-432D-B522-2BA18138F7EF}" = VAIO Improvement
"{3A94F54D-A8A4-4B82-B346-92B4D56A2708}" = VESx86
"{3A9FC03D-C685-4831-94CF-4EDFD3749497}" = Microsoft SQL Server Compact 3.5 SP2 ENU
"{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel® Rapid Storage Technology
"{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}" = Norton Online Backup
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}" = Skype™ 6.1
"{547C9EB4-4CA6-402F-9D1B-8BD30DC71E44}" = VAIO Sample Contents
"{57B955CE-B5D3-495D-AF1B-FAEE0540BFEF}" = VAIO Data Restore Tool
"{5A92468F-3ED8-4F96-A9E1-4F176C80EC29}" = VAIO Quick Web Access
"{5DDAFB4B-C52E-468A-9E23-3B0CEEB671BF}" = VAIO Transfer Support
"{5FA51AAF-23FE-42F4-A724-D79F85F41D4B}" = Remote Play with PlayStation 3
"{61438020-DDD4-42FA-99A2-50225441980A}" = ArcSoft Magic-i Visual Effects 2
"{63C43435-F428-42BA-8E7B-5848749D9262}" = SSLx86
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel® Management Engine Components
"{66081CDD-C1FE-415F-BB3A-F2622BA27461}" = PMB VAIO Edition Guide
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{70991E0A-1108-437E-BA7D-085702C670C0}" =
"{70EED410-697B-4193-A2CB-2F790F82B420}" = VAIO Data Restore Tool
"{72042FA6-5609-489F-A8EA-3C2DD650F667}" = VAIO Control Center
"{7396FB15-9AB4-4B78-BDD8-24A9C15D2C65}" = VAIO - Remote Keyboard
"{73D8886A-D416-4687-B609-0D3836BA410C}" = VAIO Event Service
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7C80D30A-AC02-4E3F-B95D-29F0E4FF937B}" = VAIO Easy Connect
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{82F09B1C-F602-4552-9C40-5BD5F8EAF750}" =
"{8356CB97-A48F-44CB-837A-A12838DC4669}" = PMB VAIO Edition Plug-in
"{855DDD3C-131E-42A8-BCBD-F9581F80CACB}" =
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{91989CE7-EE83-4A53-8E06-D97887928119}" = VAIO Care
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9B088046-8A01-4355-99DD-8530C022F682}" = VCCx86
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D12A8B5-9D41-4465-BF11-70719EB0CD02}" = VU5x86
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{9FF95DA2-7DA1-4228-93B7-DED7EC02B6B2}" = VAIO Update
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A49A517F-5332-4665-922C-6D9AD31ADD4F}" = VSNx86
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A7C30414-2382-4086-B0D6-01A88ABA21C3}" = VAIO Gate
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AC76BA86-7AD7-FFFF-7B44-AA0000000001}" = Adobe Reader X MUI
"{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}" = PMB
"{B7546697-2A80-4256-A24B-1C33163F535B}" = VAIO Gate Default
"{B8991D99-88FD-41F2-8C32-DB70278D5C30}" = VWSTx86
"{C1594429-8296-4652-BF54-9DBE4932A44C}" = Realtek PCIE Card Reader
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C6E893E7-E5EA-4CD5-917C-5443E753FCBD}" = VAIO Manual
"{C72E35E5-C5C6-4328-AD9A-BBCCC816A2E6}" = VAIO Hardware Diagnostics
"{C793AD32-2BB8-4CC4-ABD3-A1469C21593C}" = ArcSoft WebCam Companion 4
"{CCE825DB-347A-4004-A186-5F4A6FDD8547}" = Apple Application Support
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D17C2A58-E0EA-4DD7-A2D6-C448FD25B6F6}" = VIx86
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}" = Oasis2Service
"{E5D03B2E-B2D4-477F-A60D-8E1969D821FA}" = Adobe Flash Player 10 ActiveX
"{E6725026-A650-449C-897B-D6B7A5EEA058}" = Adobe Flash Player 10 Plugin
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Processor Graphics
"{F5248E24-F52C-4FD1-B76F-102460BAFD6B}" = VAIO Help and Support
"{F84906ED-BB54-4889-B131-FED9C9056FC8}" = Intel® Wireless Display
"{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel® Control Center
"{FA870BF1-44A1-4B7D-93E1-C101369AF0C1}" = VAIO - Media Gallery
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Application Manager for VAIO" = Application Manager for VAIO
"Google Chrome" = Google Chrome
"InstallShield_{270380EB-8812-42E1-8289-53700DB840D2}" = VAIO - PMB VAIO Edition Plug-in
"InstallShield_{66081CDD-C1FE-415F-BB3A-F2622BA27461}" = VAIO - PMB VAIO Edition Guide
"InstallShield_{7C80D30A-AC02-4E3F-B95D-29F0E4FF937B}" = VAIO Easy Connect
"LastFM_is1" = Last.fm Scrobbler 2.1.30
"NIS" = Norton Internet Security
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"splashtop" = VAIO Quick Web Access
"VAIO Messenger" = VAIO Messenger
"VAIO Satisfaction Survey.3.0" = VAIO Satisfaction Survey.
"WinLiveSuite" = Windows Live Essentials
"WinRAR archiver" = WinRAR 4.20 (32-bit)

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 3/26/2013 6:48:31 PM | Computer Name = Tivo-VAIO | Source = WinMgmt | ID = 10
Description =

Error - 3/26/2013 8:54:27 PM | Computer Name = Tivo-VAIO | Source = Customer Experience Improvement Program | ID = 1008
Description =

Error - 3/26/2013 9:45:27 PM | Computer Name = Tivo-VAIO | Source = Customer Experience Improvement Program | ID = 1008
Description =

Error - 3/27/2013 12:07:43 AM | Computer Name = Tivo-VAIO | Source = Application Error | ID = 1000
Description = Faulting application name: wmprph.exe, version: 12.0.7600.16385, time
stamp: 0x4a5bd018 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time
stamp: 0x4ec4aa8e Exception code: 0xc0000005 Fault offset: 0x000000000004e4b4 Faulting
process id: 0x11cc Faulting application start time: 0x01ce2a8118a3e011 Faulting application
path: C:\Program Files\Windows Media Player\wmprph.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report
Id: df1b4135-9693-11e2-a87a-78843cae9c64

Error - 3/27/2013 12:40:32 AM | Computer Name = Tivo-VAIO | Source = Chrome | ID = 1
Description =

Error - 3/27/2013 8:45:32 PM | Computer Name = Tivo-VAIO | Source = WinMgmt | ID = 10
Description =

Error - 3/27/2013 9:17:41 PM | Computer Name = Tivo-VAIO | Source = Customer Experience Improvement Program | ID = 1008
Description =

Error - 3/27/2013 9:20:56 PM | Computer Name = Tivo-VAIO | Source = WinMgmt | ID = 10
Description =

Error - 3/27/2013 10:56:13 PM | Computer Name = Tivo-VAIO | Source = WinMgmt | ID = 10
Description =

Error - 3/28/2013 8:03:29 PM | Computer Name = Tivo-VAIO | Source = WinMgmt | ID = 10
Description =

[ System Events ]
Error - 3/2/2013 6:16:19 PM | Computer Name = Tivo-VAIO | Source = Service Control Manager | ID = 7031
Description = The Norton Internet Security service terminated unexpectedly. It
has done this 1 time(s). The following corrective action will be taken in 120000
milliseconds: Restart the service.

Error - 3/7/2013 12:50:37 AM | Computer Name = Tivo-VAIO | Source = DCOM | ID = 10010
Description =

Error - 3/7/2013 2:34:12 AM | Computer Name = Tivo-VAIO | Source = DCOM | ID = 10010
Description =

Error - 3/16/2013 3:12:37 AM | Computer Name = Tivo-VAIO | Source = DCOM | ID = 10010
Description =

Error - 3/18/2013 1:56:03 AM | Computer Name = Tivo-VAIO | Source = Service Control Manager | ID = 7023
Description = The Windows Time service terminated with the following error: %%1115

Error - 3/18/2013 7:12:53 PM | Computer Name = Tivo-VAIO | Source = Service Control Manager | ID = 7031
Description = The Norton Internet Security service terminated unexpectedly. It
has done this 1 time(s). The following corrective action will be taken in 120000
milliseconds: Restart the service.

Error - 3/23/2013 3:15:22 AM | Computer Name = Tivo-VAIO | Source = DCOM | ID = 10010
Description =

Error - 3/23/2013 3:15:39 AM | Computer Name = Tivo-VAIO | Source = Service Control Manager | ID = 7043
Description = The Group Policy Client service did not shut down properly after receiving
a preshutdown control.

Error - 3/27/2013 8:45:21 PM | Computer Name = Tivo-VAIO | Source = BugCheck | ID = 1001
Description =

Error - 3/31/2013 3:09:03 AM | Computer Name = Tivo-VAIO | Source = Service Control Manager | ID = 7031
Description = The Norton Internet Security service terminated unexpectedly. It
has done this 1 time(s). The following corrective action will be taken in 120000
milliseconds: Restart the service.


< End of report >

Edited by BronyTivo, 02 April 2013 - 08:45 PM.

  • 0

Advertisements


#2
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
Hi Brony Tivo,

Welcome to Geeks to Go! :)

My name is Donna and I'll be helping you to clean up your computer.

Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. This may cause a delay between posts so your patience will be appreciated, though do keep in mind that you have the advantage, as you have 2 people examining your issue.

Please read this post completely before beginning the fix. If there's anything that you do not understand don't hesitate to ask before proceeding.

Please take note of the guidelines for this fix:
  • Please note that we are all volunteers. We do have families, careers, and other endeavors just as you do that may prevent immediate responses that meet your schedule. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you.
  • Scanning with programs and reading the logs do take a fair amount of time, your patience will be necessary. :)

Please download OTL to your Desktop
  • Right-click on Posted Image and select Run As Administrator to start the program. If prompted by UAC, please allow it.
  • Click the Scan All Users checkbox
    and
  • Check the option for All under the Extra Registry section
  • Click Run Scan at the top left hand corner and the allow the scan to proceed uninterrupted.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  • Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Thank you,

Donna :)
  • 0

#3
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
I'm doing that right now!I am very sorry.
I'll include it in the edited part above once it's done!
  • 0

#4
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
Hi BronyTivo,

No need to apologize. :)

Please go ahead and copy/paste the OTL.txt and the Extras.txt logs in a new post below. Allow me some time to review the log and discuss with my instructor.

Thanks!

:)
  • 0

#5
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
Okay =)!
I added it at the top again!Please tell me what I can do.
  • 0

#6
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
Thank you, BronyTivo.

It will take me some time to review the logs thoroughly. Time zones might be an issue here and I do understand how important it is for you get a solution as quickly as possible I will post back as soon as my instructor gives me the go ahead.

Donna :)
  • 0

#7
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
I understand =)!Please take your time.
I just hope I am able to do this without having to send it to a repair shop (I've recently received this laptop this Christmas and My parents say if I mess it up one more time, I'd have to fix it myself..).
  • 0

#8
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
:lol: Not to worry Brony. No repair shop will be needed.

I commend you for seeking professional help and not trying to fix it yourself. It might be best to put the laptop aside till we can correct this little problem. I have a feeling I may not receive a response from my instructor till in the morning. I'll post back as soon as possible then.

Have nice evening.

:)
  • 0

#9
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
Thank you.But I guess I could, but I am avoiding that in order not being able to pay(being only a teenager without a job and all), and alright.I'll check tomorrow then!Thank you!
  • 0

#10
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
Hi BronyTivo,

I do apologize for the wait.

Before we remove Norton with the Norton Removal Tool and reinstall Norton Internet Security with the instructions that I have provided below, I'd like to ask you about an item that I found in your log concerning a German based Telecommunications by the name of KPN Eurorings B.V.. Do you recognize this Company at all? It's not harmful in any way, just wasn't sure why this would be on a computer based in the United States. Would your parents know anything about this, maybe? I wouldn't want to remove anything that might upset your parents in any way. :)

Now, let's see if we can fix the issues you are having with Norton:

I'm going to have to download and install the Norton Removal Tool and we'll re-install Norton after the software is removed and you have rebooted your computer. You'll find the instructions below:

Please download the Norton Removal Tool from >>HERE<<
  • Right click on the icon for the product removal tool program and permit it to run on your computer.
  • After the tool has completed running, restart your computer and Norton Internet Security will be removed.

Please DO NOT go surfing around the internet till you reinstall your AV software by following the instructions below:

Once the computer has rebooted, insert the CD for your Norton product and reinstall. You will need your Product Key to re-activate the program.
  • Click Activate Now in the bottom-right corner of Norton Security.
  • Type your Product Key in and then click Next.
  • Follow the on-screen prompts to complete the activation process.
You have now re-installed Norton Security.

Please note:

If you do not have the disk, you can download Norton Internet Security from HERE

Please reply back and let me know how it goes.

Thank you,

Donna :)
  • 0

Advertisements


#11
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
Hmm,Well Norton DID come with the computer and It's already been pre-paid.And No..I'm not familiar with that company. And Do I have to re-download the product again?
  • 0

#12
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts
Yes. You will have to download/reinstall Norton again. Many times AV software may become corrupt and the only way to fix it is to uninstall completely with a special tool and reinstall as I have suggested.

Norton comes pre-installed on many new computers, usually as a 30 day free trial, and you have the choice to pay for the full version after the trial has expired or remove completely to install one of your choosing.

There are other AV's that I could recommend that are free, but I wouldn't want to defy your parents wishes if they paid for the Norton product that came with the laptop.

I'm not familiar with that company.


Ok. As I said, it's not malicious in any way. We can take care of that after we deal with Norton.
  • 0

#13
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts

Yes. You will have to download/reinstall Norton again. Many times AV software may become corrupt and the only way to fix it is to uninstall completely with a special tool and reinstall as I have suggested.

Norton comes pre-installed on many new computers, usually as a 30 day free trial, and you have the choice to pay for the full version after the trial has expired or remove completely to install one of your choosing.

There are other AV's that I could recommend that are free, but I wouldn't want to defy your parents wishes if they paid for the Norton product that came with the laptop.

I'm not familiar with that company.


Ok. As I said, it's not malicious in any way. We can take care of that after we deal with Norton.


I guess that could work.And yeah,they did.And It is the full version that I have.I did re-install it around 2 times,but as of now,nothing's really happened.

And Okay.
  • 0

#14
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 7,493 posts

I did re-install it around 2 times,but as of now,nothing's really happened.


Yes, I know. Uninstalling from the Programs and Features will leave files and folders behind that might cause problems. The Norton Removal Tool will remove ALL the files and folders then you can reinstall with a fresh clean copy of the program.

Make sure you have the product key handy so you can re-activate the program once reinstalled.
  • 0

#15
BronyTivo

BronyTivo

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
I have used the tool before too.One time for some odd reason, the page to the deleting tool didn't want to load. I had to download the tool from a different sight and keep it in my download section just in case.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP