[panthertooth]

A friend of mine is having trouble doing updates and keeps getting that code, ,we tried doing this but it still didnt help and also tried running this but that didnt help either.

I also tried running sfc /scan now and got this message Error message "Windows Resource Protection could not perform the requested operation"

Looking at her installed updates it says there is none

I am uncertain at what to do next

Any suggestions would be greatly appreciated

[Advertisements]

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

[rockmilk]

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

[panthertooth]

Here are the results of the tests.

She had just went onto IE and got an error message saying that IE had stopped working but i was able to use google chrome and access the internet fine

Attached Files

•  FSS.txt   1.89KB   201 downloads
•  Result.txt   26.4KB   175 downloads

[tom982]

Hello panthertooth; welcome to GeeksToGo!

Whilst the System Update Readiness Tool (SURT) has limited automated fixing capabilities, it is a great diagnostics tool as it outputs a very informative log file. Can you post the contents of:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

[panthertooth]

Sorry for the delay the file you asked for is to big to upload and it wouldnt let me copy and paste , how would you like me to upload it it is 7.70 mb

[tom982]

No problem. Upload it to SendSpace and send me the link please.

[panthertooth]

Here is the Link

[tom982]

Hi Panthertooth,

Thanks for the log, what a mess we have here! The SURT has cleared up most of the problems:

Summary:
Seconds executed: 806
 Found 10306 errors
 Fixed 10248 errors
  CSI Manifest Missing Total count: 4
  Fixed: CSI Manifest Missing.  Total count: 2
  CSI Catalog Missing Total count: 2
  Fixed: CSI Catalog Missing.  Total count: 2
  CSI Missing Component Key Total count: 1180
  Fixed: CSI Missing Component Key.  Total count: 1180
  CSI Missing Pinned Component Key Total count: 957
  Fixed: CSI Missing Pinned Component Key.  Total count: 957
  CSI Missing Deployment Key Total count: 8
  CSI Corrupt Component Keyform Total count: 2
  CSI Missing Identity Total count: 2148
  Fixed: CSI Missing Identity.  Total count: 2147
  CSI Corrupt Identity Total count: 11
  Fixed: CSI Corrupt Identity.  Total count: 4
  CSI Missing C Mark Total count: 3152
  Fixed: CSI Missing C Mark.  Total count: 3152
  CSI C Mark Deployment Missing Total count: 32
  CSI Payload File Missing Total count: 6
  CSI F Mark Value Wrong Total count: 5
  Fixed: CSI F Mark Value Wrong.  Total count: 5
  CSI F Mark Missing Total count: 3752
  Fixed: CSI F Mark Missing.  Total count: 3752
  CSI Store Directory Missing Total count: 4
  Fixed: CSI Store Directory Missing.  Total count: 4

Unavailable repair files:
	winsxs\manifests\amd64_microsoftmwindows-shell-comctl32-v5_31bf3856ad364e35_6.1.7600.20787_none_961cb3b90ac4540e.manifest
	winsxs\manifests\amd64_1fdff5fd2959b8ba5q48b8825796f84e_31bf3856ad364e35_6.1.7600.16663_none_cfa4a592b1d3f8a3.manifest

10248 problems to be precise! After the first run, it appears that you ran the SURT again however it never ran to completion:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-06 22:49

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Corrupt Identity	0xC0150017	ph3zibc10.inf, Cultwre=neutral, Typg=driverUpdate, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=aod64, vepsionScore=NonSxQ	ph3xibc30.inf_31bf3856ad364e35_6.1.7600.16385_12b403556d5e12e6	Bad identity

Did you cancel it? Can you try running it again please but let it finish. When it finishes, post the contents of:

C:\Windows\Logs\CBS\CheckSUR.log (note this is a different log to last time, I do not want the CheckSUR.persist.log, I want the CheckSUR.log)

Tom

[panthertooth]

I have that log from the last time i ran would you like that one or would you like me to run again anyway ?

I think the first scan may have froze and had to reboot then i ran it again

[panthertooth]

So i tried running surt again and i got an error saying data unavailable or something like that, But here is the log from the last time i ran it

Attached Files

•  surtlog.txt   606bytes   158 downloads

[juliadexter]

Sorry for Late reply and Interfering Now!!!

please follow these :

This may result from mistakenly setting the System32 folder and its contents to 'Read Only' status.


To correct this:-

• Open Windows Explorer (Computer)
• Navigate to the C:\Windows folder
• Find the System32 sub-folder and right-click on it
• select Properties
• Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
• Click on Apply.
• Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.
• Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.
• Wait for it to finish - it could take a couple of minutes.
• OK out, and exit Windows Explorer.
• Reboot twice

Hope this action will help you to fix the problem

[tom982]

Hi Panthertooth,

Thanks for letting me know that the SURT is failing. We will have to look at another log of yours, so could you upload it please:

C:\Windows\Logs\CBS\CBS.log

Tom

[panthertooth]

So went to open the CBS log so as to copy it into notepad and i got an access denied window.

I then tried to copy the file to the desktop and got "the action can't be completed because the file is open in windows modules installer".

I even tried to rename it and open it but still no success

Strangely there is also a filter list, i looked in the properties and it says it was created today

Here is what is in the filter list

MpFilter 14 0
luafv 1 0
FileInfo 14 0

[panthertooth]

Ok, i was once in the Geeku for virus removal and faded out, I had ran a few scans on my friends comp prior to coming here and trying to figure out what is up with auto-updates after all this malarky i decided to run OTL now i can not fully read it because i never made it that far but i do not like what i see with some of the results, So I am gonna go to the virus guys and see if they don't like the same things i don't like and see if we can fix this problem from there, In the meantime keep this open incase what i am seeing ends up not being the trouble we are having.

[tom982]

Hi Panthertooth,

Copy the CBS log to your Desktop and you should be able to access it from there

Tom