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Extremely slow and only does what it feels like doing [Solved]


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#16
Plumpurple

Plumpurple

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Hello Tom,

I wasn't able to do the aswMBR scan. The first time I tried to run it, it froze after starting the scan. I then cancelled it so I could re-start it. It would never re-start, so I deleted it and downloaded a fresh one to my computer. After trying it again, the aswMBR had this across it's screen, "Write error "ashBase.dll". Access denied." Also, my computer seems slower than ever. It must have taken 5 mins just to get to this website.

I haven't done the OTL Fix yet because you listed it 2nd and I didn't know if I should jump ahead when I couldn't do step#1 which was the aswMBR.

I'll be awaiting your next response....
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#17
tom982

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Hi Plumpurple,

Not to worry about aswMBR then, we'll try something else.

Thank you for stopping and asking, but can you continue with the OTL fix please?

Tom
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#18
Plumpurple

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Hi Tom,

Here you go. The man with the headset is gone, but the computer is still slow.


OTL logfile created on: 4/27/2013 5:09:56 PM - Run 6
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop
Windows XP Home Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

447.48 Mb Total Physical Memory | 17.39 Mb Available Physical Memory | 3.89% Memory free
1.03 Gb Paging File | 0.68 Gb Available in Paging File | 66.09% Paging File free
Paging file location(s): C:\pagefile.sys 672 1344 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 143.79 Gb Total Space | 67.73 Gb Free Space | 47.10% Space Free | Partition Type: NTFS
Drive D: | 5.25 Gb Total Space | 0.55 Gb Free Space | 10.47% Space Free | Partition Type: FAT32

Computer Name: YOUR-4F1261A8E5 | User Name: Compaq_Owner | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/04/08 15:26:21 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\OTL.exe
PRC - [2011/04/16 17:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccsvchst.exe
PRC - [2008/11/09 13:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
PRC - [2007/08/09 00:27:52 | 000,073,728 | ---- | M] (HP) -- C:\WINDOWS\system32\HPZipm12.exe
PRC - [2004/08/04 11:00:00 | 001,032,192 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (No Company Name) ==========


========== Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- %SystemRoot%\System32\hidserv.dll -- (HidServ)
SRV - File not found [On_Demand | Stopped] -- %SystemRoot%\System32\appmgmts.dll -- (AppMgmt)
SRV - [2013/03/12 17:22:30 | 000,253,656 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2011/04/16 17:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe -- (N360)
SRV - [2008/11/09 13:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)
SRV - [2007/08/09 00:27:52 | 000,073,728 | ---- | M] (HP) [Auto | Running] -- C:\WINDOWS\system32\HPZipm12.exe -- (Pml Driver HPZ12)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\HSF_CNXT.sys -- (winachsf)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\smserial.sys -- (smserial)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | Disabled | Stopped] -- system32\DRIVERS\intelppm.sys -- (intelppm)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\HSFHWBS2.sys -- (HSFHWBS2)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\HSF_DP.sys -- (HSF_DP)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2013/04/12 16:53:06 | 001,000,024 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20130412.001\BHDrvx86.sys -- (BHDrvx86)
DRV - [2013/03/10 09:45:25 | 001,603,824 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20130425.009\NAVEX15.SYS -- (NAVEX15)
DRV - [2013/03/10 09:45:25 | 000,106,656 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2013/03/10 09:45:25 | 000,093,296 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20130425.009\NAVENG.SYS -- (NAVENG)
DRV - [2013/02/06 01:20:31 | 000,376,480 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2012/08/31 17:27:26 | 000,373,728 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20130425.001\IDSXpx86.sys -- (IDSxpx86)
DRV - [2011/05/21 00:38:44 | 000,126,584 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2011/04/20 18:37:49 | 000,369,784 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symtdi.sys -- (SYMTDI)
DRV - [2011/03/30 20:00:09 | 000,516,216 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\srtsp.sys -- (SRTSP)
DRV - [2011/03/30 20:00:09 | 000,050,168 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\srtspx.sys -- (SRTSPX)
DRV - [2011/03/14 19:31:23 | 000,744,568 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symefa.sys -- (SymEFA)
DRV - [2011/01/26 23:47:10 | 000,340,088 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symds.sys -- (SymDS)
DRV - [2010/11/15 18:45:33 | 000,136,312 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\ironx86.sys -- (SymIRON)
DRV - [2005/04/20 11:00:56 | 002,317,696 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ALCXWDM.SYS -- (ALCXWDM)
DRV - [2005/04/12 11:42:16 | 000,011,904 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\srvkp.sys -- (SiSkp)
DRV - [2005/04/12 11:08:44 | 000,247,296 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sisgrp.sys -- (SiS315)
DRV - [2004/08/04 04:31:34 | 000,020,992 | ---- | M] (Realtek Semiconductor Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\RTL8139.sys -- (rtl8139)
DRV - [2004/06/29 17:07:18 | 001,268,204 | ---- | M] (Agere Systems) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2003/09/19 09:47:00 | 000,010,368 | ---- | M] (Padus, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\pfc.sys -- (Pfc)
DRV - [2003/07/18 16:58:20 | 000,036,992 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\SISAGPX.SYS -- (SISAGP)
DRV - [2003/07/11 22:28:56 | 000,032,768 | ---- | M] (SiS Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sisnic.sys -- (SISNIC)
DRV - [2002/07/29 21:43:50 | 000,023,808 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\PS2.sys -- (Ps2)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.h...ario&pf=desktop
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL =
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant =
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.h...ario&pf=desktop
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant =
IE - HKCU\..\URLSearchHook: {26842a09-ffa8-4e2c-ae12-0c80f01c3295} - No CLSID value found
IE - HKCU\..\SearchScopes,DefaultScope = {5AD266E2-AF0D-4069-8443-5B8F21633EE8}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{5AD266E2-AF0D-4069-8443-5B8F21633EE8}: "URL" = http://search.yahoo....f-8&fr=chr-yie8
IE - HKCU\..\SearchScopes\{5B17CE5D-73D2-4EA9-9390-F90B47B4089B}: "URL" = http://delicious.com...p={searchTerms}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{73198342-D752-4CDF-BB3E-27DC07C8E311}: "URL" = http://rover.ebay.co...e={searchTerms}
IE - HKCU\..\SearchScopes\{A91EBEC7-F573-499F-9B03-FE32465A8802}: "URL" = http://www.flickr.co...q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=15.0.0.198: c:\program files\real\realplayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprjplug;version=15.0.0.198: c:\program files\real\realplayer\Netscape6\nprjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpchromebrowserrecordext;version=15.0.0.198: C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprphtml5videoshim;version=15.0.0.198: C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpjplug;version=15.0.0.198: c:\program files\real\realplayer\Netscape6\nprpjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nsJSRealPlayerPlugin;version=: File not found
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn\ [2012/02/08 11:25:07 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_13_2 [2013/04/27 17:06:55 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758}: C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext [2011/12/02 12:50:14 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - homepage: http://www.google.com
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - homepage: http://www.google.com
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files\google\chrome\application\23.0.1271.97\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\google\chrome\application\23.0.1271.97\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\google\chrome\application\23.0.1271.97\gcswf32.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Acrobat 6.0\Reader\Browser\nppdf32.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npdrmv2.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npwmsdrm.dll
CHR - plugin: Windows Media Player Plug-in Dynamic Link Library (Enabled) = C:\Program Files\Windows Media Player\npdsplay.dll
CHR - plugin: RealNetworks™ Chrome Background Extension Plug-In (32-bit) (Enabled) = C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
CHR - plugin: RealPlayer™ HTML5VideoShim Plug-In (32-bit) (Enabled) = C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
CHR - plugin: RealPlayer™ G2 LiveConnect-Enabled Plug-In (32-bit) (Enabled) = c:\program files\real\realplayer\Netscape6\nppl3260.dll
CHR - plugin: RealPlayer Version Plugin (Enabled) = c:\program files\real\realplayer\Netscape6\nprpjplug.dll
CHR - plugin: Google Earth Plugin (Enabled) = C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: My Web Search Plugin Stub (Enabled) = C:\Program Files\MyWebSearch\bar\3.bin\NPMyWebS.dll
CHR - plugin: RealJukebox NS Plugin (Enabled) = c:\program files\real\realplayer\Netscape6\nprjplug.dll
CHR - Extension: RealPlayer HTML5Video Downloader Extension = C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk\1.5_0\

O1 HOSTS File: ([2004/08/04 18:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (RealPlayer Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll (RealPlayer)
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (CNavExtBho Class) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll File not found
O2 - BHO: (SingleInstance Class) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll (Yahoo! Inc)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O3 - HKCU\..\Toolbar\WebBrowser: (Norton AntiVirus) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O4 - HKLM..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k File not found
O4 - HKLM..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - Reg Error: Key error. File not found
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab (OnlineScanner Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.4.2_03)
O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.4.2_03)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{A3BF90AF-8317-407A-B671-3432C0631C56}: DhcpNameServer = 75.75.75.75 75.75.76.76
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) - C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O28 - HKLM ShellExecuteHooks: {FA010552-4A27-4cb1-A1BB-3E2D697F1639} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2001/07/27 14:07:38 | 000,000,000 | -HS- | M] () - D:\AUTOEXEC.BAT -- [ FAT32 ]
O32 - AutoRun File - [2004/04/30 06:01:14 | 000,000,053 | -HS- | M] () - D:\Autorun.inf -- [ FAT32 ]
O33 - MountPoints2\{946850c5-1e27-11d9-baf0-806d6172696f}\Shell - "" = AutoRun
O33 - MountPoints2\{946850c5-1e27-11d9-baf0-806d6172696f}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{946850c5-1e27-11d9-baf0-806d6172696f}\Shell\AutoRun\command - "" = D:\setup.exe
O33 - MountPoints2\{c7eaf834-7138-11d9-a02f-806d6172696f}\Shell - "" = AutoRun
O33 - MountPoints2\{c7eaf834-7138-11d9-a02f-806d6172696f}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{c7eaf834-7138-11d9-a02f-806d6172696f}\Shell\AutoRun\command - "" = C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480
O33 - MountPoints2\{cceed8ca-8705-11e0-be27-0011d8c865d4}\Shell\AutoRun\command - "" = K:\rcaeasyrip_setup.exe
O33 - MountPoints2\{cceed8ca-8705-11e0-be27-0011d8c865d4}\Shell\install\command - "" = K:\rcaeasyrip_setup.exe
O33 - MountPoints2\{cceed8ca-8705-11e0-be27-0011d8c865d4}\Shell\usermanualEnglish\command - "" = K:\rcaeasyrip_setup.exe /pdf_English
O33 - MountPoints2\{cceed8ca-8705-11e0-be27-0011d8c865d4}\Shell\usermanualFrench\command - "" = K:\rcaeasyrip_setup.exe /pdf_French
O33 - MountPoints2\{cceed8ca-8705-11e0-be27-0011d8c865d4}\Shell\usermanualSpanish\command - "" = K:\rcaeasyrip_setup.exe /pdf_Spanish
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2013/04/25 18:42:21 | 004,745,728 | ---- | C] (AVAST Software) -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\aswMBR.exe
[2013/04/13 21:35:14 | 000,000,000 | ---D | C] -- C:\Program Files\ESET
[2013/04/10 12:46:00 | 000,000,000 | ---D | C] -- C:\_OTL
[2013/04/08 15:26:20 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\OTL.exe
[2013/04/04 07:15:01 | 000,000,000 | -HSD | C] -- C:\found.003

========== Files - Modified Within 30 Days ==========

[2013/04/27 17:18:13 | 000,000,830 | ---- | M] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job
[2013/04/27 17:08:07 | 000,000,248 | ---- | M] () -- C:\WINDOWS\System\hpsysdrv.dat
[2013/04/27 17:06:50 | 000,000,894 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore1cc443f6f4a153a.job
[2013/04/27 17:06:50 | 000,000,472 | ---- | M] () -- C:\WINDOWS\tasks\RNUpgradeHelperLogonPrompt_Compaq_Owner.job
[2013/04/27 17:06:50 | 000,000,400 | ---- | M] () -- C:\WINDOWS\tasks\Final Media Player Update Checker.job
[2013/04/27 17:06:50 | 000,000,292 | ---- | M] () -- C:\WINDOWS\tasks\RealUpgradeLogonTaskS-1-5-21-3036499068-691177906-837026766-1009.job
[2013/04/27 17:06:39 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2013/04/27 17:06:37 | 469,291,008 | -HS- | M] () -- C:\hiberfil.sys
[2013/04/27 16:59:08 | 000,000,898 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA1cc443f6fa710f0.job
[2013/04/27 10:54:13 | 000,000,466 | ---- | M] () -- C:\WINDOWS\tasks\ReclaimerUpdateFiles_Compaq_Owner.job
[2013/04/27 07:35:57 | 000,000,300 | ---- | M] () -- C:\WINDOWS\tasks\RealUpgradeScheduledTaskS-1-5-21-3036499068-691177906-837026766-1009.job
[2013/04/25 18:42:21 | 004,745,728 | ---- | M] (AVAST Software) -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\aswMBR.exe
[2013/04/22 12:10:49 | 000,377,856 | ---- | M] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\dr6774p3.exe
[2013/04/19 08:45:37 | 000,139,264 | ---- | M] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\SystemLook.exe
[2013/04/17 17:01:09 | 000,000,462 | ---- | M] () -- C:\WINDOWS\tasks\ReclaimerUpdateXML_Compaq_Owner.job
[2013/04/13 20:47:19 | 000,000,792 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes Anti-Malware.lnk
[2013/04/13 20:11:04 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2013/04/10 13:04:24 | 000,613,083 | ---- | M] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\adwcleaner.exe
[2013/04/08 15:26:21 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\OTL.exe
[2013/04/04 14:50:32 | 000,022,856 | ---- | M] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbam.sys

========== Files Created - No Company Name ==========

[2013/04/22 12:10:47 | 000,377,856 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\dr6774p3.exe
[2013/04/19 08:22:38 | 000,139,264 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\SystemLook.exe
[2013/04/10 13:04:22 | 000,613,083 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Desktop\adwcleaner.exe
[2012/03/06 04:22:35 | 000,014,336 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2011/07/12 19:45:17 | 000,000,170 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\wklnhst.dat
[2011/05/20 14:51:30 | 000,000,151 | ---- | C] () -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Application Data\fusioncache.dat
[2011/05/20 14:48:14 | 000,095,285 | ---- | C] () -- C:\WINDOWS\System32\VGAunistlog.ini
[2011/05/18 14:52:25 | 000,001,940 | ---- | C] () -- C:\Documents and Settings\LocalService\Local Settings\Application Data\{96C87F53-AC72-4604-A9CC-186A49F17F3C}.ini

========== ZeroAccess Check ==========

[2005/02/15 17:11:42 | 000,000,227 | RHS- | M] () -- C:\WINDOWS\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shdocvw.dll -- [2009/01/07 18:20:52 | 001,497,088 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = C:\WINDOWS\system32\wbem\fastprox.dll -- [2009/02/09 03:20:33 | 000,473,088 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = C:\WINDOWS\system32\wbem\wbemess.dll -- [2004/08/04 11:00:00 | 000,273,920 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2010/11/26 19:59:41 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\MSScanAppDataDir
[2011/05/20 17:22:02 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\PCSettings
[2005/08/08 14:30:17 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\SBT
[2005/02/15 17:46:38 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\SampleView
[2011/07/12 19:50:04 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\Template
[2012/11/19 08:57:52 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\Tific
[2011/10/21 05:17:36 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\WinBatch

========== Purity Check ==========



< End of report >


This is the log that popped up after the Fix.
All processes killed
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]_39.com deleted successfully.
File C:\Program Files\MapsGalaxy_39\bar\1.bin not found.
File C:\Program Files\MyWebSearch\bar\3.bin\NPMyWebS.dll not found.
========== FILES ==========
C:\Program Files\24x7Help\Update folder moved successfully.
C:\Program Files\24x7Help folder moved successfully.
C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Application Data\Microsoft\Internet Explorer\Quick Launch\24x7 Help.lnk moved successfully.
File\Folder C:\Program Files\MyWebSearch not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Compaq_Owner
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Compaq_Owner.YOUR-4F1261A8E5
->Temp folder emptied: 91951473 bytes
->Temporary Internet Files folder emptied: 123306402 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1569 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 344064 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 206.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 04272013_170124

Files\Folders moved on Reboot...
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF2F5A.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6A0E.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6A22.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6A89.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6AA1.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6BE6.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6C04.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6D60.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF6D7A.tmp not found!
File\Folder C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temp\~DF7783.tmp not found!
C:\Documents and Settings\Compaq_Owner.YOUR-4F1261A8E5\Local Settings\Temporary Internet Files\Content.IE5\5TL6RW5D\329113-extremely-slow-and-only-does-what-it-feels-like-doing[1].htm moved successfully.
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_e4.dat not found!

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
  • 0

#19
tom982

tom982

    Member 1K

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Hi Plumpurple,

Your computer is now clean :thumbsup: We have a little tidying up to do but apart from that, you're good to go.

Regarding the slow performance of your computer, this is very likely a result of having so little RAM. As you might have seen in the OTL log:

447.48 Mb Total Physical Memory | 17.39 Mb Available Physical Memory | 3.89% Memory free

You have under 4% of your RAM free which isn't very much at all so I would highly recommend a RAM upgrade. You will be in much better hands if you visit the hardware forum, but I'll be sure to keep an eye on you just in case none of the experts have time, so it's best if you start a thread over there:

http://www.geekstogo...nd-peripherals/

One thing you can do in the mean time is to remove Norton and replace it with a more lightweight AV. Norton is known to be extremely resource hungry and will be using a very large portion of your RAM, therefore slowing your computer down as less is available to other programs. If you want to do this, then follow this tutorial to remove Norton:

https://support.nort...erProfile_en_us

Then install MSE in its place: http://www.microsoft...curity/mse.aspx

OTL CleanUp

  • Open OTL
  • Click CleanUp
This will remove all of the tools that we have used (and their subsequent logs) from your system, leaving you as good as new. If you find any other tools or logs that it misses, you can safely delete these as well.

WOT Link Scanning

  • Install WOT (Web Of Trust) from here Safe Browsing Tool - WOT
  • This program provides information about the safety of websites and links that you visit.
  • The ratings can be found below:

    Green - Website is highly rated
    Yellow - Website should be used with caution
    Red - Website should be avoided
  • A complete list of the symbols can be found here
WOT provides colour coded link scanning for websites and allows you to see whether a link you are about to click on is bad - e.g. malicious.

MVPs HOSTS File

  • Download the MVPs HOSTS File to your desktop
  • Extract the files from the .zip folder
  • Right click on mvps.bat and select Run As Administrator
  • This should open up a command window, follow the on screen instructions
  • Open your start menu, and type cmd
  • Right click on cmd and select Run As Administrator
  • When it opens, type the following:
ipconfig /flushdns

The MVPs (Microsoft's Most Valuable Professionals) have made this host file which contains a very large list of advertising/malicious websites by redirecting them to the IP 127.0.0.1 (your own computers). This means that whenever you attempt to load one of these sites, your computer won't be able to connect to them hence making your browsing safer and slightly faster

Tom
  • 0

#20
Plumpurple

Plumpurple

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THANK YOU TOM!!!

I thought you'd never tell me that (my computer is clean) as we've been working weeks on my computer! Of course since it took years for my computer to get like that, then it was going to take some time to clean it up.

I've already put in the request for help over in the Hardware Forum and will do the tidying up that you suggested.

I've really appreciated all the help you've given me. I can't wait till I get the RAM installed and whatever else I need to do. It'll be like getting a new computer for Christmas! :lol:
  • 0

#21
tom982

tom982

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Hi Plumpurple,

You're most welcome, it was a pleasure working with you :)

You might benefit from reading this, very interesting, article: http://www.bleepingc...i-get-infected/

I'm watching your topic over in the hardware forum and will step in if needs be, but hardware has never been one of my fortes. Feel free to PM me if you ever need to ask me something and I'll do my best to answer, and if I can't then I'll find someone who can :thumbsup:

Haha, it should certainly bring your computer back to life again! With no malware and a RAM upgrade it'll feel as good as new.

Tom
  • 0

#22
Plumpurple

Plumpurple

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It was a pleasure working with you too, Tom. It's good to know you're still holding my hand while I attempt to upgrade my RAM. :happy:
  • 0

#23
Essexboy

Essexboy

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  • Retired Staff
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






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