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Possible virus/spyware/malware infection. Please help! [Closed]


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#1
DarlaLynn83

DarlaLynn83

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I am running Windows 7 and whenever I boot up my computer a box always pops up that says I have no DVD/CD drive when I do and then a window pops up that says: TSASSIST.exe error and I am having problems with my dell dock being deleted and not running properly as well. When I researched this issue, everything lead to a virus. Can someone please help :surrender: ? Here is a copy of my Hijack this log. Thanks!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:59:50 AM, on 4/9/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe
C:\Program Files (x86)\Lexmark 3400 Series\lxcymon.exe
C:\Program Files (x86)\Lexmark 3400 Series\ezprint.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files (x86)\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Users\Darla\AppData\Local\Programs\Google\MusicManager\MusicManager.exe
C:\Users\Darla\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe
C:\Users\Darla\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe
C:\Program Files (x86)\ooVoo\ooVoo.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Users\Darla\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Java\jre7\bin\javaw.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\HTC\ModeSelection\VMMModeSelection.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.genieo.com/?v=w3i8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;192.168.*.*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.3.0.36\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.3.0.36\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.3.0.36\coIEPlg.dll
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [mumservice] C:\Program Files\Motorola\Software Update\mumservice.exe
O4 - HKLM\..\Run: [VMM Mode Selection] C:\Program Files\HTC\ModeSelection\VMMModeSelection.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files (x86)\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - HKCU\..\Run: [Xvid] C:\Program Files (x86)\Xvid\CheckUpdate.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Darla\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [MusicManager] "C:\Users\Darla\AppData\Local\Programs\Google\MusicManager\MusicManager.exe"
O4 - HKCU\..\Run: [GenieoUpdaterService] "C:\Users\Darla\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe" -wait 5
O4 - HKCU\..\Run: [GenieoSystemTray] "C:\Users\Darla\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe"
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKCU\..\Run: [ooVoo.exe] C:\Program Files (x86)\ooVoo\oovoo.exe /minimized
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = Darla\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O15 - Trusted Zone: http://yahoo.genieo.com
O15 - Trusted IP range: 127.0.0.1
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_42d83e1760b1e973\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\SysWOW64\CTsvcCDA.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\615\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: FF Install Filter Service (InstallFilterService) - Unknown owner - C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: lxcy_device - - C:\Windows\system32\lxcycoms.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\20.3.0.36\ccSvcHst.exe
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Sound Blaster X-Fi MB Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\XMBLicensing.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_42d83e1760b1e973\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 16411 bytes
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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello DarlaLynn83

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
  • 0

#3
DarlaLynn83

DarlaLynn83

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
Thank you for your fast reply. Here is the information you requested:

Security Check scan:

Results of screen317's Security Check version 0.99.62
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Java 7 Update 17
Adobe Flash Player 11.4.402.287 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox 19.0.2 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````



ADW Cleaner log:

# AdwCleaner v2.200 - Logfile created 04/09/2013 at 15:56:23
# Updated 02/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Darla - DARLA-PC
# Boot Mode : Normal
# Running from : C:\Users\Darla\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
File Deleted : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\searchplugins\Askcom.xml
File Deleted : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\searchplugins\Conduit.xml
File Deleted : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\searchplugins\mywebsearch.xml
File Deleted : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\searchplugins\SweetIm.xml
Folder Deleted : C:\Program Files (x86)\AutocompletePro
Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\Program Files (x86)\Free Offers from Freeze.com
Folder Deleted : C:\Program Files (x86)\Search Toolbar
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\Users\Darla\AppData\Local\PackageAware
Folder Deleted : C:\Users\Darla\AppData\LocalLow\boost_interprocess
Folder Deleted : C:\Users\Darla\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Darla\AppData\LocalLow\MyWebSearch
Folder Deleted : C:\Users\Darla\AppData\LocalLow\Toolbar4
Folder Deleted : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\SweetIMToolbarData

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0FB6A909-6086-458F-BD92-1F8EE10042A0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0FB6A909-6086-458F-BD92-1F8EE10042A0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EEE6C35C-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll
Key Deleted : HKLM\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SweetIM_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SweetIM_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page Restore] = hxxp://home.mywebsearch.com/index.jhtml?n=77C09F4F&ptnrS=GRfox000&ptb=er3vNdZK2ZbjerSOHyeTQg --> hxxp://www.google.com

-\\ Mozilla Firefox v19.0.2 (en-US)

File : C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\prefs.js

C:\Users\Darla\AppData\Roaming\Mozilla\Firefox\Profiles\kpov88zx.default\user.js ... Deleted !

Deleted : user_pref("CT2260173..clientLogIsEnabled", false);
Deleted : user_pref("CT2260173..clientLogServiceUrl", "hxxp://clientlog.users.conduit.com/ClientDiagnostics.as[...]
Deleted : user_pref("CT2260173..uninstallLogServiceUrl", "hxxp://uninstall.users.conduit.com/Uninstall.asmx/Re[...]
Deleted : user_pref("CT2260173.AboutPrivacyUrl", "hxxp://www.conduit.com/privacy/Default.aspx");
Deleted : user_pref("CT2260173.CTID", "CT2260173");
Deleted : user_pref("CT2260173.CurrentServerDate", "31-10-2010");
Deleted : user_pref("CT2260173.DialogsAlignMode", "LTR");
Deleted : user_pref("CT2260173.DownloadReferralCookieData", "");
Deleted : user_pref("CT2260173.FeedLastCount128940659599556287", 0);
Deleted : user_pref("CT2260173.FeedLastCount128962387092725141", 33);
Deleted : user_pref("CT2260173.FeedPollDate128940659196275477", "Mon Nov 01 2010 00:10:38 GMT-0400 (Eastern Da[...]
Deleted : user_pref("CT2260173.FeedPollDate128940659574712536", "Mon Nov 01 2010 00:10:38 GMT-0400 (Eastern Da[...]
Deleted : user_pref("CT2260173.FeedPollDate128962387092725141", "Mon Nov 01 2010 00:25:38 GMT-0400 (Eastern Da[...]
Deleted : user_pref("CT2260173.FeedTTL128940659574712536", 40);
Deleted : user_pref("CT2260173.FirstServerDate", "29-10-2010");
Deleted : user_pref("CT2260173.FirstTime", true);
Deleted : user_pref("CT2260173.FirstTimeFF3", true);
Deleted : user_pref("CT2260173.FixPageNotFoundErrors", true);
Deleted : user_pref("CT2260173.GroupingServerCheckInterval", 1440);
Deleted : user_pref("CT2260173.GroupingServiceUrl", "hxxp://grouping.services.conduit.com/");
Deleted : user_pref("CT2260173.HasUserGlobalKeys", true);
Deleted : user_pref("CT2260173.Initialize", true);
Deleted : user_pref("CT2260173.InitializeCommonPrefs", true);
Deleted : user_pref("CT2260173.InstallationAndCookieDataSentCount", 3);
Deleted : user_pref("CT2260173.InstalledDate", "Thu Oct 28 2010 22:32:00 GMT-0400 (Eastern Daylight Time)");
Deleted : user_pref("CT2260173.InvalidateCache", false);
Deleted : user_pref("CT2260173.IsGrouping", false);
Deleted : user_pref("CT2260173.IsMulticommunity", false);
Deleted : user_pref("CT2260173.IsOpenThankYouPage", true);
Deleted : user_pref("CT2260173.IsOpenUninstallPage", true);
Deleted : user_pref("CT2260173.LanguagePackLastCheckTime", "Sat Oct 30 2010 23:02:38 GMT-0400 (Eastern Dayligh[...]
Deleted : user_pref("CT2260173.LanguagePackReloadIntervalMM", 1440);
Deleted : user_pref("CT2260173.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx[...]
Deleted : user_pref("CT2260173.LastLogin_3.2.2.0", "Sun Oct 31 2010 13:04:46 GMT-0400 (Eastern Daylight Time)"[...]
Deleted : user_pref("CT2260173.LatestVersion", "2.7.2.0");
Deleted : user_pref("CT2260173.Locale", "en");
Deleted : user_pref("CT2260173.MCDetectTooltipHeight", "83");
Deleted : user_pref("CT2260173.MCDetectTooltipUrl", "hxxp://@[email protected]/rank/tooltip/?version=1");
Deleted : user_pref("CT2260173.MCDetectTooltipWidth", "295");
Deleted : user_pref("CT2260173.RadioIsPodcast", false);
Deleted : user_pref("CT2260173.RadioLastCheckTime", "Mon Nov 01 2010 00:10:38 GMT-0400 (Eastern Daylight Time)[...]
Deleted : user_pref("CT2260173.RadioLastUpdateIPServer", "3");
Deleted : user_pref("CT2260173.RadioLastUpdateServer", "0");
Deleted : user_pref("CT2260173.RadioMediaID", "9909");
Deleted : user_pref("CT2260173.RadioMediaType", "Media Player");
Deleted : user_pref("CT2260173.RadioMenuSelectedID", "EBRadioMenu_CT22601739909");
Deleted : user_pref("CT2260173.RadioStationName", "WQXR-FM%20NYC%20(Classical)");
Deleted : user_pref("CT2260173.RadioStationURL", "hxxp://htc-01.media.globix.net/COMP005996MOD1/meta/wqxr_live[...]
Deleted : user_pref("CT2260173.SavedHomepage", "hxxp://search.conduit.com/?ctid=CT2746180&SearchSource=13");
Deleted : user_pref("CT2260173.SearchFromAddressBarIsInit", true);
Deleted : user_pref("CT2260173.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT226[...]
Deleted : user_pref("CT2260173.SearchInNewTabEnabled", true);
Deleted : user_pref("CT2260173.SearchInNewTabIntervalMM", 1440);
Deleted : user_pref("CT2260173.SearchInNewTabLastCheckTime", "Sun Oct 31 2010 00:42:44 GMT-0400 (Eastern Dayli[...]
Deleted : user_pref("CT2260173.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_T[...]
Deleted : user_pref("CT2260173.SearchInNewTabUsageUrl", "hxxp://Usage.Hosting.conduit-services.com/UsageServic[...]
Deleted : user_pref("CT2260173.ServiceMapLastCheckTime", "Sun Oct 31 2010 00:42:44 GMT-0400 (Eastern Daylight [...]
Deleted : user_pref("CT2260173.SettingsLastCheckTime", "Sun Oct 31 2010 13:04:46 GMT-0400 (Eastern Daylight Ti[...]
Deleted : user_pref("CT2260173.SettingsLastUpdate", "1288289119");
Deleted : user_pref("CT2260173.ThirdPartyComponentsInterval", 504);
Deleted : user_pref("CT2260173.ThirdPartyComponentsLastCheck", "Thu Oct 28 2010 22:31:53 GMT-0400 (Eastern Day[...]
Deleted : user_pref("CT2260173.ThirdPartyComponentsLastUpdate", "1246790578");
Deleted : user_pref("CT2260173.TrusteLinkUrl", "hxxp://www.truste.org/pvr.php?page=validate&softwareProgramId=[...]
Deleted : user_pref("CT2260173.UserID", "UN45756431499737316");
Deleted : user_pref("CT2260173.ValidationData_Search", 0);
Deleted : user_pref("CT2260173.ValidationData_Toolbar", 2);
Deleted : user_pref("CT2260173.alertChannelId", "657446");
Deleted : user_pref("CT2260173.components.1000034", false);
Deleted : user_pref("CT2260173.components.1000082", true);
Deleted : user_pref("CT2260173.components.1000234", false);
Deleted : user_pref("CT2260173.myStuffEnabled", true);
Deleted : user_pref("CT2260173.myStuffPublihserMinWidth", 400);
Deleted : user_pref("CT2260173.myStuffSearchUrl", "hxxp://Apps.conduit.com/search?q=SEARCH_TERM&SearchSourceOr[...]
Deleted : user_pref("CT2260173.myStuffServiceIntervalMM", 1440);
Deleted : user_pref("CT2260173.myStuffServiceUrl", "hxxp://mystuff.conduit-services.com/MyStuffService.ashx?Co[...]
Deleted : user_pref("CT2260173.testingCtid", "");
Deleted : user_pref("CT2260173.toolbarAppMetaDataLastCheckTime", "Sun Oct 31 2010 00:05:26 GMT-0400 (Eastern D[...]
Deleted : user_pref("CT2260173.toolbarContextMenuLastCheckTime", "Thu Oct 28 2010 22:32:00 GMT-0400 (Eastern D[...]
Deleted : user_pref("CT2260173.usagesFlag", 2);
Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/?aid=657446&fid=653307", "\"0\""[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/?aid=909619&fid=905414", "\"0\""[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/root/657446/653307/US", "\"0\"")[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/root/909619/905414/US", "\"0\"")[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://appsmetadata.toolbar.conduit-services.com/?ctid=CT2260173", [...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.app.conduit-services.com/apps/TranslatedApps.ash[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.engine.conduit-services.com/apps/TranslatedApps.[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://servicemap.conduit-services.com/toolbar/", "\"63423110335950[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=0", "63[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=1/11/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=11/8/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=12/21/2[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=12/27/2[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=12/30/2[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=2/17/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=2/22/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=3/13/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=9/22/20[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://settings.toolbar.conduit-services.com/?ctid=CT2260173&octid=[...]
Deleted : user_pref("CommunityToolbar.ETag.hxxp://translation.toolbar.conduit-services.com/?locale=en", "\"634[...]
Deleted : user_pref("CommunityToolbar.EngineOwner", "");
Deleted : user_pref("CommunityToolbar.EngineOwnerGuid", "");
Deleted : user_pref("CommunityToolbar.EngineOwnerToolbarId", "");
Deleted : user_pref("CommunityToolbar.IsMyStuffImportedToEngine", true);
Deleted : user_pref("CommunityToolbar.OriginalEngineOwner", "");
Deleted : user_pref("CommunityToolbar.OriginalEngineOwnerGuid", "");
Deleted : user_pref("CommunityToolbar.OriginalEngineOwnerToolbarId", "");
Deleted : user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "chrome://browser-region/locale/region.pr[...]
Deleted : user_pref("CommunityToolbar.ToolbarsList", "CT2260173");
Deleted : user_pref("CommunityToolbar.ToolbarsList2", "CT2260173");
Deleted : user_pref("CommunityToolbar.alert.alertInfoInterval", 1440);
Deleted : user_pref("CommunityToolbar.alert.alertInfoLastCheckTime", "Fri Sep 09 2011 01:05:36 GMT-0400 (Easte[...]
Deleted : user_pref("CommunityToolbar.alert.clientsServerUrl", "hxxp://alert.client.conduit.com");
Deleted : user_pref("CommunityToolbar.alert.locale", "en");
Deleted : user_pref("CommunityToolbar.alert.loginIntervalMin", 1440);
Deleted : user_pref("CommunityToolbar.alert.loginLastCheckTime", "Fri Sep 09 2011 01:05:36 GMT-0400 (Eastern D[...]
Deleted : user_pref("CommunityToolbar.alert.loginLastUpdateTime", "1313487611");
Deleted : user_pref("CommunityToolbar.alert.messageShowTimeSec", 20);
Deleted : user_pref("CommunityToolbar.alert.servicesServerUrl", "hxxp://alert.services.conduit.com");
Deleted : user_pref("CommunityToolbar.alert.showTrayIcon", false);
Deleted : user_pref("CommunityToolbar.alert.userCloseIntervalMin", 300);
Deleted : user_pref("CommunityToolbar.alert.userId", "b0e6936b-8d8f-491b-986f-935324bda6d1");
Deleted : user_pref("CommunityToolbar.facebook.settingsLastCheckTime", "Sat Oct 30 2010 23:02:33 GMT-0400 (Eas[...]
Deleted : user_pref("CommunityToolbar.keywordURLSelectedCTID", "CT2260173");
Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Deleted : user_pref("browser.search.defaultthis.engineName", "Swag Bucks Customized Web Search");
Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&Sea[...]
Deleted : user_pref("browser.search.order.1", "Ask.com");
Deleted : user_pref("extensions.mywebsearch.openSearchURL", "hxxp://search.mywebsearch.com/mywebsearch/opensea[...]
Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Deleted : user_pref("extensions.mywebsearch.prevKwdURL", "chrome://browser-region/locale/region.properties");
Deleted : user_pref("sweetim.toolbar.highlight.colors", "#FFFF00,#00FFE4,#5AFF00,#0087FF,#FFCC00,#FF00F0");
Deleted : user_pref("sweetim.toolbar.logger.ConsoleHandler.MinReportLevel", "7");
Deleted : user_pref("sweetim.toolbar.logger.FileHandler.FileName", "ff-toolbar.log");
Deleted : user_pref("sweetim.toolbar.logger.FileHandler.MaxFileSize", "200000");
Deleted : user_pref("sweetim.toolbar.logger.FileHandler.MinReportLevel", "7");
Deleted : user_pref("sweetim.toolbar.mode.debug", "false");
Deleted : user_pref("sweetim.toolbar.previous.keyword.URL", "hxxp://www.bing.com/search?pc=Z006&form=ZGAADF&q=[...]
Deleted : user_pref("sweetim.toolbar.search.external", "<?xml version=\"1.0\"?><TOOLBAR><EXTERNAL_SEARCH engin[...]
Deleted : user_pref("sweetim.toolbar.search.history.capacity", "10");
Deleted : user_pref("sweetim.toolbar.simapp_id", "{8553FE9C-8855-48A0-AAA8-248763E7D89A}");
Deleted : user_pref("sweetim.toolbar.version", "1.1.0.2");

*************************

AdwCleaner[S1].txt - [19238 octets] - [09/04/2013 15:56:23]

########## EOF - C:\AdwCleaner[S1].txt - [19299 octets] ##########


RogueKiller scan log:

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo...13-roguekiller/
Website : http://tigzy.geeksto...roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Darla [Admin rights]
Mode : Remove -- Date : 04/09/2013 16:14:53
| ARK || FAK || MBR |

¤¤¤ Bad processes : 3 ¤¤¤
[SUSP PATH] MusicManager.exe -- C:\Users\Darla\AppData\Local\Programs\Google\MusicManager\MusicManager.exe [-] -> KILLED [TermProc]
[SUSP PATH] gentray.exe -- C:\Users\Darla\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe [7] -> KILLED [TermProc]
[SUSP PATH] genupdater.exe -- C:\Users\Darla\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 10 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : MusicManager ("C:\Users\Darla\AppData\Local\Programs\Google\MusicManager\MusicManager.exe") [-] -> DELETED
[RUN][SUSP PATH] HKCU\[...]\Run : GenieoUpdaterService ("C:\Users\Darla\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe" -wait 5) [7] -> DELETED
[RUN][SUSP PATH] HKCU\[...]\Run : GenieoSystemTray ("C:\Users\Darla\AppData\Roaming\Genieo\Application\TrayUi\bin\gentray.exe") [7] -> DELETED
[RUN][BLACKLISTDLL] HKLM\[...]\Run : RunDLLEntry (C:\Windows\system32\RunDLL32.exe C:\Windows\system32\AmbRunE.dll,RunDLLEntry) -> DELETED
[TASK][SUSP PATH] Hoolapp for Android : C:\Users\Darla\AppData\Roaming\HoolappforAndroid\UpdateProc\UpdateTask.exe /Check [-] -> DELETED
[TASK][SUSP PATH] Hoolapp Init : C:\Users\Darla\AppData\Roaming\HoolappforAndroid\Hoolapp.exe /Minimized [-] -> DELETED
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
127.0.0.1 100sexlinks.com
[...]


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9500420AS ATA Device +++++
--- User ---
[MBR] 3d8f6097a4f2fa610e087e94e1ade412
[BSP] 74eccf108a19ebda46542bc5fa6fa335 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30800325 | Size: 461899 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[2]_D_04092013_02d1614.txt >>
RKreport[1]_S_04092013_02d1613.txt ; RKreport[2]_D_04092013_02d1614.txt



Hope this helps. Thanks again!
  • 0

#4
gringo_pr

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Hello DarlaLynn83

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5
gringo_pr

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#6
gringo_pr

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#7
DarlaLynn83

DarlaLynn83

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Yes I do still need help with this problem. I will finish up the last steps requested as soon as I get home today. Thanks.
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#8
gringo_pr

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I will look for you later today :)



gringo
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#9
DarlaLynn83

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I am having problems with the last step. It's not letting me finish everything.
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#10
gringo_pr

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Hello DarlaLynn83

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
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#11
gringo_pr

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
  • 0

#12
gringo_pr

gringo_pr

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
  • 0

#13
gringo_pr

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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