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OTL error. Internet Exp, Mcafee, desktop icons have all stopped workin


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#1
vitaminsg

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Virus? I tried to run the OTL program and rec'd this error message: Access violation at address 0052DFB7 in module 'OTL.exe'. Read of address 00000000. I cannot open Internet Explorer, Mcafee Security has disappeared, can open Microsoft programs by right clicking 'open'. I can get onto internet via AOL.
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#2
crooleeck

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Hi vitaminsg and welcome at GeekstoGo!

I'm crooleeck and I'll try to help you. But first please notice that I'm not limitless, I'm not familiar with all software, I don't know everything. However, it has taken me years to learn what I know. I would be glad to help you.

Fight against malware is NOT instantaneous, most infections require several courses of action to completely eradicate. It's also time-consuming, so be patient! We all like to know final result, so if you have since resolved the issues you were originally experiencing, or have received help elsewhere, please post.

Note:
  • Please watch this topic.
  • Do exactly - step by step - what I wish for. Don't be afraid! If there's anything you don't understand, stop and ask!
  • Please don't run unsupervised tools or fix on your own without my direction - it can be dangerous.
  • You must reply within 3 days or your topic will be closed

Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue.

Step 1:
Posted ImageOTL
OTL is currently our primary tool for searching key areas of the registry and other system locations for the telltale signs of malware. It generates a comprehensive log, and offers an initial diagnosis.

  • Download OTL.com to your desktop.
  • Double click on the OTL.com icon to run it.
    Make sure all other windows are closed and to let it run uninterrupted.
  • Select: options:
    • All users.
    • 64-bit scan if appears.
    • Under Extra registry select Use SafeList
    • LOP Check
    • Purity Check
      Posted Image
  • Under the Custom Scan box paste this in:

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    winsock.*
    /md5stop
    CREATERESTOREPOINT

  • Click the Run scan button.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and paste them into your reply.

Posted Image
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#3
vitaminsg

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OTL stopped again with same error message. I tried to attach a photo of said error message and a photo of OTL scan where error message popped up but am told I'm not permitted to upload this kind of file.
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#4
crooleeck

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I believe you post from another computer. Part of the fix may require you to being Safe Mode, which will not allow you to access the internet, or my instructions! Please save or print following instructions.

Please restart infected machine and type F8 button rapidly before Windows logo shows. If your have Windows Vista/7 you will see Advanced Boot Options. Please choose Safe mode with networking. Try again do OTL scan.
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#5
vitaminsg

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I downloaded OTL to my portable zip drive then ran computer in safe mode. Rec'd the same error message: "Access violation at address 0052DFB7 in module 'OTL.exe'. Read of address 00000000". at the same location on SCAN which is "Scanning C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder..."

Edited by vitaminsg, 11 April 2013 - 10:54 AM.

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#6
crooleeck

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vitaminsg I think you have Windows XP, am I right?

Please download and run DDS and hit Start button. Post logs.
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#7
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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