OTL error. Internet Exp, Mcafee, desktop icons have all stopped workin
Posted 10 April 2013 - 09:36 AM
Posted 10 April 2013 - 12:08 PM
I'm crooleeck and I'll try to help you. But first please notice that I'm not limitless, I'm not familiar with all software, I don't know everything. However, it has taken me years to learn what I know. I would be glad to help you.
Fight against malware is NOT instantaneous, most infections require several courses of action to completely eradicate. It's also time-consuming, so be patient! We all like to know final result, so if you have since resolved the issues you were originally experiencing, or have received help elsewhere, please post.
- Please watch this topic.
- Do exactly - step by step - what I wish for. Don't be afraid! If there's anything you don't understand, stop and ask!
- Please don't run unsupervised tools or fix on your own without my direction - it can be dangerous.
- You must reply within 3 days or your topic will be closed
Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue.
OTL is currently our primary tool for searching key areas of the registry and other system locations for the telltale signs of malware. It generates a comprehensive log, and offers an initial diagnosis.
- Download OTL.com to your desktop.
- Double click on the OTL.com icon to run it.
Make sure all other windows are closed and to let it run uninterrupted.
- Select: options:
- All users.
- 64-bit scan if appears.
- Under Extra registry select Use SafeList
- LOP Check
- Purity Check
- Under the Custom Scan box paste this in:
- Click the Run scan button.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and paste them into your reply.
Posted 10 April 2013 - 01:26 PM
Posted 10 April 2013 - 01:32 PM
Please restart infected machine and type F8 button rapidly before Windows logo shows. If your have Windows Vista/7 you will see Advanced Boot Options. Please choose Safe mode with networking. Try again do OTL scan.
Posted 11 April 2013 - 10:53 AM
Edited by vitaminsg, 11 April 2013 - 10:54 AM.
Posted 11 April 2013 - 03:47 PM
Please download and run DDS and hit Start button. Post logs.
Posted 18 April 2013 - 03:02 PM
If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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