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Firefox - Unwanted Guests [Solved]


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#16
Essexboy

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No that is generally because you are behind a firewall, but activex must be enabled

Go to this page, when you get there a fixit option should popup.. Accept the fixit and run

Then try again
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#17
RedSuedePump

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Hi,

Tried that, when I clicked the pop-up it said it couldn't do the fix because I haven't got SP3 installed. I got the same result as before when I tried Windows update.

Very puzzling.

RSP
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#18
Essexboy

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Could you run a fresh OTL scan for me please
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#19
RedSuedePump

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Sure,

Results as attached.
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#20
RedSuedePump

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Sorry,

Forgot to attach!

Attached Files

  • Attached File  OTL.Txt   51.92KB   21 downloads

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#21
Essexboy

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Are you running IE8 in privacy mode ?

If you've already turned on InPrivate Filtering, follow these steps:

Open Internet Explorer.

Click the Safety button, and then click InPrivate Filtering Settings.

To turn off InPrivate Filtering, click Off.

Click OK.

Then retry windows updates
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#22
RedSuedePump

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Hi,

It appears that InPrivate filtering is not switched on (I've attached a screen dump for you).

I definitely didn't switch it on intentionally either.

RSP

Attached Thumbnails

  • InPrivateFiltering.JPG

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#23
Essexboy

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OK lets look at the network settings next

Please download MiniToolBox, save it to your desktop and run it.
Posted Image
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
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#24
RedSuedePump

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Hello,

Results attached.

RSP

Attached Files


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#25
Essexboy

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OK it looks like the certificates are not up to date

Run the Fixit on this page and then try again please
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#26
RedSuedePump

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Hmm,

Still no luck - says it's not suited to my system (see attached screen dump).

Would it be a good idea to run the manual instructions at the bottom of the page instead?

By the way, (not sure if this is relevant, but) the dates from 2000 in the Minitool report are misleading as the computer is old and the internal battery is too old to get the date right. I've since corrected the date but am not sure how long it will stay correct.

RSP

Attached Thumbnails

  • Fixit 50531.JPG

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#27
Essexboy

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Yes download the MSI please

We will also try a slightly earlier version of the installer from here
The download button is as per the screenshot

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#28
RedSuedePump

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Good Evening Essex Boy,

It appears that the Fixit link is not relevant to my system and the screen tries to redirect me to Windows XP solutions (see screen dump attached), so maybe we need the same solution but for XP?

When I try to do the 'fix it myself' instructions under the command prompt, I get a message that the 'certutil -urlcache * delete' command is not applicable to my system - again, maybe we need the corresponding XP solution?

Anyway, on the positive side the 'WindowsInstaller-KB893803-v2-x86.exe' appears to have installed successfully.

Hope you had a sunny day in Cornwall.

RSP

Attached Thumbnails

  • Event ID 4107.JPG

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#29
Essexboy

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Intriguing as I got that from the XP section, can't remember whether I was on 7 or 8 at the time though

Now the installer is in could you try the standalone XP SP 3 install please
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#30
RedSuedePump

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Hi,

If I try to update via IE8/Tools/Windows Update I get the same message as I had before.

Alternatively, if I download SP3 and install from here:

http://www.microsoft...s.aspx?id=23334

I get the error message in the attached image.

I'm beginning to think it might be best to run it on SP2 and be done with it.

What do you think?

RSP

Attached Thumbnails

  • SP3.JPG

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