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Facing trouble while installing any antivirus on my pc? [Closed]


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#1
jenyclark58

jenyclark58

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I tried many antivirus software for window 8 including Norton ,avast, Microsoft security essential and so on but they all are showing some errors during installation.I have no idea about how to install antivirus. Do i have virus on my PC or something else..Please Help!
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#2
Essexboy

Essexboy

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Hi there first I will need to have a look see :)

Download OTL to your Desktop
Secondary link
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

    Posted Image
  • Select All Users
  • Under the Custom Scan box paste this in

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    winsock.*
    /md5stop
    CREATERESTOREPOINT

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image


On completion of the scan click save log, save it to your desktop and post in your next reply
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#3
Essexboy

Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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