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URLs getting redirected recently. Getting lot of IE9 Crashes. [Solved]


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#1
cpk123

cpk123

    Member

  • Member
  • PipPip
  • 27 posts
My Google search choices keep getting redirected to items that are unrelated to what i am searching.


Please help me and let me know what I should do next.

Thanks,
CP
  • 0

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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello cpk123

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

  • 0

#3
cpk123

cpk123

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Checkup.txt
--------------
Results of screen317's Security Check version 0.99.62
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Norton 360 Premier Edition
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
JavaFX 2.1.1
Java™ 7 Update 5
Java version out of Date!
Adobe Reader 10.1.6 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 4 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

DDS Scan 1:dds.txt
------------
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464 BrowserJavaVersion: 10.5.1
Run by CPKrishnan at 19:05:33 on 2013-04-19
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.963 [GMT -4:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft Forefront UAG\Endpoint Components\3.1.0\uagqecsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\system32\DllHost.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\E_FATIGKA.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\system32\msiexec.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\twunk_32.exe
C:\Windows\twunk_32.exe
C:\Windows\twunk_32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Users\CPKrishnan\Desktop\SecurityCheck.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uWindows: Load = c:\users\cpkris~1\dxzneomog.exe
mWinlogon: Userinit = c:\windows\system32\userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360 premier edition\engine\6.4.1.14\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360 premier edition\engine\6.4.1.14\ips\ipsbho.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
BHO: HP Print Clips: {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\program files\hp\smart web printing\hpswp_framework.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360 premier edition\engine\6.4.1.14\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360 premier edition\engine\6.4.1.14\coieplg.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WorkForce 60(Network)] c:\windows\system32\spool\drivers\w32x86\3\e_fatigka.exe /fu "c:\windows\temp\E_SAA0A.tmp" /EF "HKCU"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Adobe CSx Manager] c:\users\cpkrishnan\appdata\roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad\dfffcccebfaad.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [hpqSRMon] <no file>
StartupFolder: c:\users\cpkris~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - hxxps://ra.fanniemae.com/InternalSite/WhlCompMgr.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{1C11AE53-28A5-4AC7-BA9F-CD4109D7856C} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{C0C2F824-A91D-48F0-B1FE-BB7A823D136B} : DHCPNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0604010.00e\symds.sys [2013-2-6 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0604010.00e\symefa.sys [2013-2-6 924320]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.2.1.5\definitions\bashdefs\20130412.001\BHDrvx86.sys [2013-4-12 1000024]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\0604010.00e\ccsetx86.sys [2013-2-6 132768]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.2.1.5\definitions\ipsdefs\20130419.001\IDSvix86.sys [2013-4-19 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0604010.00e\ironx86.sys [2013-2-6 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0604010.00e\symtdiv.sys [2013-2-6 345208]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 N360;Norton 360;c:\program files\norton 360 premier edition\engine\6.4.1.14\ccsvchst.exe [2013-2-6 138272]
R2 uagqecsvc;Microsoft Forefront UAG Quarantine Enforcement Client;c:\program files\microsoft forefront uag\endpoint components\3.1.0\uagqecsvc.exe [2012-7-27 150928]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-10 106656]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 DMService;Microsoft Forefront UAG Endpoint Component Manager;c:\windows\downlo~1\DMService.exe [2012-7-27 487312]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-04-19 11:47:53 0 ----a-w- c:\users\cpkrishnan\winlogon.exe
2013-04-19 11:47:44 -------- d-----w- c:\users\cpkrishnan\appdata\roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad
2013-04-19 11:47:40 0 ----a-w- c:\users\cpkrishnan\iexplore.exe
2013-04-19 11:47:39 0 ----a-w- c:\users\cpkrishnan\msconfig.exe
2013-04-19 11:47:39 0 ----a-w- c:\users\cpkrishnan\flashplayer.exe
2013-04-04 03:11:00 -------- d-----w- C:\Microsoft_SDK
2013-03-28 00:57:21 -------- d-----w- c:\users\cpkrishnan\appdata\roaming\{95218F5F-6C7B-4A4D-AD38-D43EF5914F5B}
.
==================== Find3M ====================
.
2013-03-15 10:47:17 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-03-15 10:47:17 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-15 18:44:47 76240 ----a-w- c:\users\cpkrishnan\wgsdgsdgdsgsd.exe
.
============= FINISH: 19:06:08.28 ===============

DDS Scan 2: Attach.txt
-----------------------
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/18/2008 7:39:25 AM
System Uptime: 4/19/2013 8:44:42 AM (11 hours ago)
.
Motherboard: Quanta | | 30CC
Processor: Intel® Core™2 Duo CPU T5550 @ 1.83GHz | U2E1 | 1000/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 221 GiB total, 149.36 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 2.007 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.6)
Adobe Shockwave Player
Adobe Shockwave Player 11.6
Broadcom 802.11 Wireless LAN Adapter
Cards_Calendar_OrderGift_DoMorePlugout
Compatibility Pack for the 2007 Office system
CyberLink YouCam
DVD Suite
EA Link
EPSON WorkForce 60 Series Printer Uninstall
EpsonNet Print
EpsonNet Setup 3.3
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Integrated Module with Bluetooth wireless technology 6.0.1.5500
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.30 E1
HP QuickPlay 3.6
HP QuickTouch 1.00 C4
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0087
HP Wireless Assistant
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java Auto Updater
Java™ 7 Update 5
JavaFX 2.1.1
LabelPrint
LightScribe System Software 1.10.13.1
Mavis Beacon Teaches Typing 21 for Schools
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Forefront UAG endpoint components v4.0.0
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Motorola SM56 Speakerphone Modem
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
Norton 360 Premier Edition
Power2Go
PowerDirector
PSSWCORE
QuickPlay SlingPlayer 0.4.6
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Slingbox Flash Tour
SlingPlayer
swMSM
Synaptics Pointing Device Driver
The Sims™ Life Stories
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01
Viewpoint Media Player
WeatherBug Gadget
Yahoo! Toolbar
.
==== End Of File ===========================


Any problems i have had on this computer?
not really. This morning my wife complained about links getting redirected and internet explorer crashing frequently.
google search led me to this site.
  • 0

#4
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello cpk123


These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
  • 0

#5
cpk123

cpk123

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
ADWCleaner Report:
==================
# AdwCleaner v2.200 - Logfile created 04/19/2013 at 19:25:34
# Updated 02/04/2013 by Xplode
# Operating system : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# User : CPKrishnan - HOMELAPTOP-G
# Boot Mode : Normal
# Running from : C:\Users\CPKrishnan\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Users\Public\Desktop\eBay.lnk
Folder Deleted : C:\Program Files\GamesBar
Folder Deleted : C:\Program Files\Viewpoint
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Viewpoint

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\Viewpoint
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [3701 octets] - [19/04/2013 19:25:34]

########## EOF - C:\AdwCleaner[S1].txt - [3761 octets] ##########


RKReport.txt
==================
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo...13-roguekiller/
Website : http://tigzy.geeksto...roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User : CPKrishnan [Admin rights]
Mode : Remove -- Date : 04/19/2013 19:51:52
| ARK || FAK || MBR |

¤¤¤ Bad processes : 6 ¤¤¤
[BLACKLIST] twunk_32.exe -- C:\WINDOWS\twunk_32.exe [7] -> KILLED [TermProc]
[SUSP PATH] wobiqacaxa.exe -- C:\Users\CPKrishnan\AppData\Local\Temp\wobiqacaxa.exe [x] -> KILLED [TermThr]
[RESIDUE] twunk_32.exe -- C:\WINDOWS\twunk_32.exe [7] -> KILLED [TermProc]
[RESIDUE] twunk_32.exe -- C:\WINDOWS\twunk_32.exe [7] -> KILLED [TermProc]
[RESIDUE] twunk_32.exe -- C:\WINDOWS\twunk_32.exe [7] -> KILLED [TermProc]
[RESIDUE] twunk_32.exe -- C:\WINDOWS\twunk_32.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 8 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Adobe CSx Manager (C:\Users\CPKrishnan\AppData\Roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad\dfffcccebfaad.exe) [-] -> DELETED
[SHELL][SUSP PATH] HKCU\[...]\Windows : Load (c:\Users\CPKrishnan\dxzneomog.exe) [-] -> DELETED
[HJPOL] HKCU\[...]\System : DisableTaskMgr (0) -> DELETED
[HJPOL] HKCU\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3659235072-3191488056-1113537157-1000\$9e7e70937b5f4fec5ec282abcc9f7b7d\n.) [x] -> REPLACED (C:\Windows\system32\shell32.dll)
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$9e7e70937b5f4fec5ec282abcc9f7b7d\n.) [x] -> REPLACED (C:\Windows\system32\wbem\fastprox.dll)

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$9e7e70937b5f4fec5ec282abcc9f7b7d\@ [-] --> REMOVED
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3659235072-3191488056-1113537157-1000\$9e7e70937b5f4fec5ec282abcc9f7b7d\@ [-] --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$9e7e70937b5f4fec5ec282abcc9f7b7d\U --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3659235072-3191488056-1113537157-1000\$9e7e70937b5f4fec5ec282abcc9f7b7d\U --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$9e7e70937b5f4fec5ec282abcc9f7b7d\L --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3659235072-3191488056-1113537157-1000\$9e7e70937b5f4fec5ec282abcc9f7b7d\L --> REMOVED

¤¤¤ Driver : [LOADED] ¤¤¤
SSDT[13] : NtAlertResumeThread @ 0x820AD591 -> HOOKED (Unknown @ 0x8734C9C0)
SSDT[14] : NtAlertThread @ 0x820261F5 -> HOOKED (Unknown @ 0x8756C7D0)
SSDT[18] : NtAllocateVirtualMemory @ 0x8206247D -> HOOKED (Unknown @ 0x87604008)
SSDT[21] : NtAlpcConnectPort @ 0x82004824 -> HOOKED (Unknown @ 0x875AEB00)
SSDT[42] : NtAssignProcessToJobObject @ 0x81FD7B08 -> HOOKED (Unknown @ 0x8765BCC8)
SSDT[67] : NtCreateMutant @ 0x8203A7A2 -> HOOKED (Unknown @ 0x87CC1288)
SSDT[77] : NtCreateSymbolicLinkObject @ 0x81FDA31F -> HOOKED (Unknown @ 0x8765B9E8)
SSDT[78] : NtCreateThread @ 0x820ABBA4 -> HOOKED (Unknown @ 0x875AF348)
SSDT[116] : NtDebugActiveProcess @ 0x8207ECA0 -> HOOKED (Unknown @ 0x8765BDA8)
SSDT[129] : NtDuplicateObject @ 0x820124E1 -> HOOKED (Unknown @ 0x87625EC8)
SSDT[147] : NtFreeVirtualMemory @ 0x81E9EF1D -> HOOKED (Unknown @ 0x877EFD10)
SSDT[156] : NtImpersonateAnonymousToken @ 0x81FD4F15 -> HOOKED (Unknown @ 0x87BD5728)
SSDT[158] : NtImpersonateThread @ 0x81FEA50F -> HOOKED (Unknown @ 0x87BD57E8)
SSDT[165] : NtLoadDriver @ 0x81F85DEE -> HOOKED (Unknown @ 0x87557AD8)
SSDT[177] : NtMapViewOfSection @ 0x8202A83A -> HOOKED (Unknown @ 0x87659C20)
SSDT[184] : NtOpenEvent @ 0x82013D5F -> HOOKED (Unknown @ 0x87CC11A8)
SSDT[194] : NtOpenProcess @ 0x8203AF3E -> HOOKED (Unknown @ 0x875EE8A0)
SSDT[195] : NtOpenProcessToken @ 0x8201B9C0 -> HOOKED (Unknown @ 0x875EE7E0)
SSDT[197] : NtOpenSection @ 0x8202B60D -> HOOKED (Unknown @ 0x8765BFD0)
SSDT[201] : NtOpenThread @ 0x8203648F -> HOOKED (Unknown @ 0x87625F98)
SSDT[210] : NtProtectVirtualMemory @ 0x82034272 -> HOOKED (Unknown @ 0x8765BBD8)
SSDT[282] : NtResumeThread @ 0x82035ADA -> HOOKED (Unknown @ 0x8756C890)
SSDT[289] : NtSetContextThread @ 0x820AD03F -> HOOKED (Unknown @ 0x8756D3A8)
SSDT[305] : NtSetInformationProcess @ 0x8202E868 -> HOOKED (Unknown @ 0x8756D3E0)
SSDT[317] : NtSetSystemInformation @ 0x82000E9B -> HOOKED (Unknown @ 0x8765BE88)
SSDT[330] : NtSuspendProcess @ 0x820AD4CB -> HOOKED (Unknown @ 0x87CC10C8)
SSDT[331] : NtSuspendThread @ 0x81FB4921 -> HOOKED (Unknown @ 0x8756C9F8)
SSDT[334] : NtTerminateProcess @ 0x8200B0D3 -> HOOKED (Unknown @ 0x87158B70)
SSDT[335] : NtTerminateThread @ 0x820364C4 -> HOOKED (Unknown @ 0x87570050)
SSDT[348] : NtUnmapViewOfSection @ 0x8202AAFD -> HOOKED (Unknown @ 0x8763B6A8)
SSDT[358] : NtWriteVirtualMemory @ 0x820278CD -> HOOKED (Unknown @ 0x877EFDE0)
SSDT[382] : NtCreateThreadEx @ 0x82035F79 -> HOOKED (Unknown @ 0x8765BAD8)
S_SSDT[317] : NtUserAttachThreadInput -> HOOKED (Unknown @ 0x87659A20)
S_SSDT[397] : NtUserGetAsyncKeyState -> HOOKED (Unknown @ 0x86A57428)
S_SSDT[428] : NtUserGetKeyboardState -> HOOKED (Unknown @ 0x87481A78)
S_SSDT[430] : NtUserGetKeyState -> HOOKED (Unknown @ 0x8753DE00)
S_SSDT[442] : NtUserGetRawInputData -> HOOKED (Unknown @ 0x86A574A8)
S_SSDT[479] : NtUserMessageCall -> HOOKED (Unknown @ 0x876010C0)
S_SSDT[497] : NtUserPostMessage -> HOOKED (Unknown @ 0x87601008)
S_SSDT[498] : NtUserPostThreadMessage -> HOOKED (Unknown @ 0x87601190)
S_SSDT[573] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x874C6D80)
S_SSDT[576] : NtUserSetWinEventHook -> HOOKED (Unknown @ 0x86D46260)

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost
::1 localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD2500BEVS-60UST0 +++++
--- User ---
[MBR] f0a3a9fb9ce55ddf5a3e78fdd967185b
[BSP] cb05ce21b50b002ae2c53dcad7b3ed3a : MBR Code unknown
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 226404 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 463677440 | Size: 12066 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[2]_D_04192013_02d1951.txt >>
RKreport[1]_S_04192013_02d1950.txt ; RKreport[2]_D_04192013_02d1951.txt
  • 0

#6
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello cpk123

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
  • 0

#7
cpk123

cpk123

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Log from Combofix is here:
ComboFix 13-04-19.01 - CPKrishnan 04/19/2013 20:45:42.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.1663 [GMT -4:00]
Running from: c:\users\CPKrishnan\Desktop\ComboFix.exe
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\CPKrishnan\AppData\Roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad
c:\users\CPKrishnan\AppData\Roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad\dfffcccebfaad.exe
c:\users\CPKrishnan\AppData\Roaming\Altezu
c:\users\CPKrishnan\AppData\Roaming\Altezu\ikmy.kyr
c:\users\CPKrishnan\AppData\Roaming\Bylyc
c:\users\CPKrishnan\AppData\Roaming\Bylyc\budo.gyl
c:\users\CPKrishnan\AppData\Roaming\Epepy
c:\users\CPKrishnan\AppData\Roaming\Epepy\yvyx.cum
c:\users\CPKrishnan\AppData\Roaming\Ivum
c:\users\CPKrishnan\AppData\Roaming\Ivum\nauv.sit
c:\users\CPKrishnan\AppData\Roaming\Loumi
c:\users\CPKrishnan\AppData\Roaming\Loumi\ugel.oqs
c:\users\CPKrishnan\AppData\Roaming\Piiqzo
c:\users\CPKrishnan\AppData\Roaming\Piiqzo\tube.egq
c:\users\CPKrishnan\AppData\Roaming\Uqewe
c:\users\CPKrishnan\AppData\Roaming\Uqewe\nepoi.udt
c:\users\CPKrishnan\AppData\Roaming\Usikx
c:\users\CPKrishnan\AppData\Roaming\Usikx\hali.adb
c:\users\CPKrishnan\dxzneomog.exe
c:\users\CPKrishnan\flashplayer.exe
c:\users\CPKrishnan\iexplore.exe
c:\users\CPKrishnan\msconfig.exe
c:\users\CPKrishnan\wgsdgsdgdsgsd.exe
c:\users\CPKrishnan\winlogon.exe
c:\windows\system32\KBL.LOG
.
.
((((((((((((((((((((((((( Files Created from 2013-03-20 to 2013-04-20 )))))))))))))))))))))))))))))))
.
.
2013-04-20 01:20 . 2013-04-20 01:20 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-04-04 03:11 . 2013-04-04 03:11 -------- d-----w- C:\Microsoft_SDK
2013-03-28 00:57 . 2013-03-28 00:57 -------- d-----w- c:\users\CPKrishnan\AppData\Roaming\{95218F5F-6C7B-4A4D-AD38-D43EF5914F5B}
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-03-15 10:47 . 2013-02-16 16:08 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-03-15 10:47 . 2013-02-16 16:08 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2011-10-14 2299176]
"SMSERIAL"="c:\program files\Motorola\SMSERIAL\sm56hlpr.exe" [2009-10-26 1458176]
"RtHDVCpl"="RtHDVCpl.exe" [2007-03-09 4390912]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2007-10-24 178712]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-12-20 468264]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-09-19 202032]
"OnScreenDisplay"="c:\program files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe" [2007-09-04 554320]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-08-17 218408]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-09-13 480560]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-08 311296]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
.
c:\users\CPKrishnan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-9-5 727592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-08-23 21:34 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
.
------- Supplementary Scan -------
.
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-Adobe CSx Manager - c:\users\CPKrishnan\AppData\Roaming\55d7085f-7ff2-413c-9930-0c9c7e2b41faad\dfffcccebfaad.exe
HKLM-Run-hpqSRMon - (no file)
HKLM-Run-HP Health Check Scheduler - [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
HKLM-Run-SunJavaUpdateSched - c:\program files\Java\jre7\bin\jusched.exe
SafeBoot-WudfPf
SafeBoot-WudfRd
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-04-19 21:26
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(4700)
c:\windows\system32\btmmhook.dll
c:\program files\Hewlett-Packard\HP Advisor\Pillars\Market\MLDeskBand.dll
c:\windows\system32\btncopy.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\WLANExt.exe
c:\program files\Common Files\EPSON\EBAPI\eEBSVC.exe
c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
c:\program files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
c:\program files\CyberLink\Shared Files\RichVideo.exe
c:\program files\Microsoft Forefront UAG\Endpoint Components\3.1.0\uagqecsvc.exe
c:\program files\Hewlett-Packard\Shared\hpqWmiEx.exe
c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
c:\windows\RtHDVCpl.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Hewlett-Packard\Shared\HpqToaster.exe
c:\program files\WIDCOMM\Bluetooth Software\BtStackServer.exe
c:\program files\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
c:\\?\c:\windows\system32\wbem\WMIADAP.EXE
.
**************************************************************************
.
Completion time: 2013-04-19 21:30:44 - machine was rebooted
ComboFix-quarantined-files.txt 2013-04-20 01:30
.
Pre-Run: 160,160,264,192 bytes free
Post-Run: 160,352,677,888 bytes free
.
- - End Of File - - 034CBE32B51F3AB1091BFFA1278E8B41


Now after computer started up - I get an error message when I click on Internet Explorer --> c:\Program Files\Internet Explorer\iexplore.exe
Illegal operation attempted on a registry key marked for deletion.
  • 0

#8
gringo_pr

gringo_pr

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Hello


please read note2 of my instructions and restart the computer and then let me know how things are working



gringo
  • 0

#9
cpk123

cpk123

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Thanks Gringo

Machine looks much better now.

What are the next steps I should do?

And may i please know what was it that caused the issue? How do I prevent it from happening again?

Thanks
  • 0

#10
gringo_pr

gringo_pr

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Hello cpk123

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::



Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

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#11
cpk123

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New combofix log...

ComboFix 13-04-19.01 - CPKrishnan 04/19/2013 23:04:18.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.1749 [GMT -4:00]
Running from: c:\users\CPKrishnan\Desktop\ComboFix.exe
Command switches used :: c:\users\CPKrishnan\Desktop\CFScript.txt
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2013-03-20 to 2013-04-20 )))))))))))))))))))))))))))))))
.
.
2013-04-20 03:11 . 2013-04-20 03:11 -------- d-----w- c:\users\CPKrishnan\AppData\Local\temp
2013-04-20 03:11 . 2013-04-20 03:11 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-04-04 03:11 . 2013-04-04 03:11 -------- d-----w- C:\Microsoft_SDK
2013-03-28 00:57 . 2013-03-28 00:57 -------- d-----w- c:\users\CPKrishnan\AppData\Roaming\{95218F5F-6C7B-4A4D-AD38-D43EF5914F5B}
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-03-15 10:47 . 2013-02-16 16:08 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-03-15 10:47 . 2013-02-16 16:08 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2011-10-14 2299176]
"SMSERIAL"="c:\program files\Motorola\SMSERIAL\sm56hlpr.exe" [2009-10-26 1458176]
"RtHDVCpl"="RtHDVCpl.exe" [2007-03-09 4390912]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2007-10-24 178712]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-12-20 468264]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-09-19 202032]
"OnScreenDisplay"="c:\program files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe" [2007-09-04 554320]
"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-08-17 218408]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-09-13 480560]
"WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-08 311296]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
.
c:\users\CPKrishnan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-9-5 727592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-08-23 21:34 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
.
------- Supplementary Scan -------
.
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.1.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-04-19 23:11
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360 Premier Edition\Engine\6.4.1.14\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(3644)
c:\windows\system32\btmmhook.dll
c:\program files\Hewlett-Packard\HP Advisor\Pillars\Market\MLDeskBand.dll
.
Completion time: 2013-04-19 23:13:39
ComboFix-quarantined-files.txt 2013-04-20 03:13
ComboFix2.txt 2013-04-20 01:30
.
Pre-Run: 160,368,046,080 bytes free
Post-Run: 160,344,580,096 bytes free
.
- - End Of File - - FE9517E15D45E60B5AD57C3B45B9E605

Looks much better now.

Can you please tell me what next steps I need to take?
and what was it that caused the issue in the first place?
What can I do to prevent stuff like this from happening again?

Thanks
  • 0

#12
cpk123

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Gringo

Another question ... is there something that we did which disabled Flash player on the browser?

THanks,
  • 0

#13
gringo_pr

gringo_pr

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove


Adobe Reader X (10.1.6)
Java™ 7 Update 5
JavaFX 2.1.1

[/list]


Please download and install Revo Uninstaller Free

  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com.../readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]
Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic


"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

  • 0

#14
cpk123

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Gringo

For my operating system - windows vista - it keeps coming back and telling me that Adobe Reader 10.1.4 is all that is available for me.

I am unable to get the Adobe XI reader.
  • 0

#15
cpk123

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mbam log:
=========
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.20.03

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
CPKrishnan :: HOMELAPTOP-G [administrator]

Protection: Enabled

4/20/2013 8:06:15 AM
mbam-log-2013-04-20 (08-06-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 210060
Time elapsed: 4 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


hijackthis log:
================
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:00:31 AM, on 4/20/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\CPKrishnan\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...ilion&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\IPS\IPSBHO.DLL
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\coIEPlg.dll
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Forefront UAG client components) - https://ra.fanniemae.../WhlCompMgr.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 7955 bytes
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