Hello Norm and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.If you don't don't have the advanced boot options on your computer, let me know and we will use a different method.
Please download Farbar Recovery Scan Tool x64
and save it to a flash drive.
Plug the flashdrive into the infected PC.
Enter System Recovery Options
.To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:Startup Repair
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Select English as the keyboard language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
Windows Complete PC Restore
Windows Memory Diagnostic Tool
[*]Select Command Prompt
[*]In the command window type in notepad
and press Enter
.[*]The notepad opens. Under File menu select Open
.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe
and press EnterNote:
Replace letter e
with the drive letter of your flash drive.[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.[*]Press Scan
button.[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]