[Norm5679]

I am unable to boot past this screen using any mode. Attempting to use recovery disk same thing boots and then blank screen with cursor arrow, no login and no message.
Ctrl Alt Del - nothing happens

Attempted to load in safe mode with prompt - went to blank screen with cursor


This is a laptop HP Pavilion g7-1310us running Windows 7 Home Prem OA - I believe it is 64bit

Your help would be appreciated
Thank you

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Hello Norm and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

If you don't don't have the advanced boot options on your computer, let me know and we will use a different method.


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.[*]Press Scan button.[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

[Buddierdl]

Hello Norm and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

If you don't don't have the advanced boot options on your computer, let me know and we will use a different method.


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.[*]Press Scan button.[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

[Norm5679]

Help no longer required Thanks anyway

[Buddierdl]

Thanks for letting me know.

[Buddierdl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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