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computer keeps restarting....


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#1
AngelBaby7041

AngelBaby7041

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Well we have 2 comuters, an old dell desktop and a windows desktop (I think, or maybe its Intel. I'm not sure what the brand of computer the second one is,) But it keeps restarting. =/ when you turn it on it loads the little background design (like normal) then the "Windows Error Recovery" pops up. And literally no matter what you choose to do (safe mode, Last known good configuration, Start normally, use the installation disk) nothing works. It just restarts and does it all over again...

I cleaned out the fan but that didn't work either. I don't know what's wrong with it. It use to do this restarting before but all I had to do was give it a nights rest and it would work just fine. It started with the restarting when I turned it on a few hours later, after my mother did some disk cleaning.

I need to get a windows installation driver for the dell, but it says I need another computer to do that. But it just keeps restarting . I think it may be the Power supply. But I'm not sure. Unfortunately we don't have an extra power supply for this computer. There was only 1 extra and I had to put it in the dell comp.


I don't want to get rid of the computer if its just a power supply problem :(
Help?
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#2
phillpower2

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Hello AngelBaby7041

With the information that you have provided you have more than one possible causes of the issue;

it keeps restarting. =/ when you turn it on it loads the little background design (like normal) then the "Windows Error Recovery" pops up. And literally no matter what you choose to do (safe mode, Last known good configuration, Start normally, use the installation disk) nothing works. It just restarts and does it all over again...

The HDD or the OS that it is installed on it is damaged/corrupt.

It use to do this restarting before but all I had to do was give it a nights rest and it would work just fine.

Overheating is often a cause of such behavior, a PSU can also suffer from and cause overheating, dust or a failed/clogged PSU cooling fan can cause the PSU itself to overheat and shutdown or if the PSU is putting out high voltages that can cause the PSU and other hardware to overheat.

It started with the restarting when I turned it on a few hours later, after my mother did some disk cleaning.

Possibly just a coincidence but depending on what exactly the "disk cleaning" involved, deleting the wrong files for example the Windows dll type will prevent the computer from booting up.

Please provide as much information as you can about the computer this includes;
Is it a custom built or brand name such as Dell or HP, if a brand name provide the model name or number.
Is there an add on video card fitted.
What is the brand and model name or number of the present PSU.

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#3
rshaffer61

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Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image




Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature. Please get a screenshot of the sensors window and post it in your next reply.
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