[tuffstuff]

it's about the same today. Sometimes it will last 15 minutes, sometimes 5.

[Advertisements]

Hi,

Thanks for the update. I asked earlier but don't see where I got an answer.

1. Does the internet issue happen in ALL browsers of just one, some of them?

A question about XP SP3. The only thing I can find on the issue of SP3 not being in the Add/Remove Programs but still showing in System information might be because there are still traces of the service pack left behind and this can also be a result of using a third party tool which might not have uninstalled the service pack completely or successfully.

2. How did you uninstall the Service Pack?

[godawgs]

Hi,

Thanks for the update. I asked earlier but don't see where I got an answer.

1. Does the internet issue happen in ALL browsers of just one, some of them?

A question about XP SP3. The only thing I can find on the issue of SP3 not being in the Add/Remove Programs but still showing in System information might be because there are still traces of the service pack left behind and this can also be a result of using a third party tool which might not have uninstalled the service pack completely or successfully.

2. How did you uninstall the Service Pack?

[tuffstuff]

it does it on IE and Firefox.

I can't remember if I used Add/Remove or Revo uninstaller to remove SP3.

[godawgs]

If you used Revo to uninstall SP3 there is a good chance that some things remain unless you used the Advanced Mode and cleaned everything out of the Registry. And even then, depending on who you listen to, there are changes that SP3 makes to the Registry and system settings that uninstalling can't remove.
The only bullet that I have left for that is to see if the service pack uninstall file is there and see if that will completely uninstall it. If it does the job and the SP3 info is removed from the system info then I want you to download the stand alone SP3 installation file then close the browser, disable AVG and then install SP3.


Step-1.

Uninstall SP3

• Click Start, click Run, the Run dialogue box will open.
• Type, or copy and paste c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
• When the Windows XP Service Pack 3 Removal Wizard starts, click Next.
• Follow the instructions on the screen to remove Windows XP SP3.

if the Removal Wizard does not start or you get an error message saying that the file could not be found then my last bullet was a blank.
If the Removal Wizard runs and completes, check the System Info to make sure that SP3 does not show up. If it is gone:


Step-2.

Download XP SP3

• Click here to go to the SP3 download page.
• Select your language and click the Download button.
• On the next page click the radio button beside Proceed with this download and click the Next button.
• On the next page don't click any of the boxes, just click the No thanks and continue button.
• The WindowsXP_KB936929_SP3-x86-ENU.exe download window will open.
• Click Save File and save it to the desktop.
• Close the browser and all open windows.

Step-3.

How to disable AVG's Resident Shield.

• Right click the AVG icon and click Open.
• In the Overview panel click on Resident Shield > Uncheck the Resident Shield Active box > Save Changes.

How to disable the AVG8 Security Toolbar

Internet Explorer - use the mouse right-click on the toolbar and check-off the AVGTOOLBAR option in the list.
Mozilla Firefox - In the upper left corner of the browser, click the down arrow beside Fiefox. If you are using Menu Bar, click Tools). Then click Add-ons. Find the AVG Toolbar here and click on the Disable button.

Step-4.

Double click the WindowsXP_KB936929_SP3-x86-ENU.exe file on the desktop to start the SP3 installation.
NOTE: The installation may reboot the system several times or ask you to reboot it so be aware of that.


Step-5.

Let me know if this was successful and if was, did the internet problem get resolved.

[tuffstuff]

Did step 1 and it came up as software update removal wizard, went through the whole process and then when it finished it came up with the system cannot find the file specified.

[godawgs]

Sorry, that was my last bullet for the SP3 problem. I have a few more things that we can try on the internet problem. When we are done here and have cleaned up the tools we've used you can go back to the Windows XP forum and continue that topic. The system techs will likely have a few more things that they can try.

Have we tried starting FF and IE in safe mode to see if an add-on could be causing the internet problem?
Are there any other remaining issues?

MiniToolBox by Farbar

• Please download MiniToolBox, save it to your desktop and run it.
  
  
  
  Checkmark the following checkboxes:
  
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
• Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. Answer my questions above
2. The Result.txt log

[tuffstuff]

It still happens in safemode with FF and IE.

Here is the minitoolbox log:

MiniToolBox by Farbar Version:21-04-2013
Ran by Owner (administrator) on 21-05-2013 at 15:57:18
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
SMC2862W-G EZ Connect g 2.4Ghz 802.11g Wireless USB 2.0 Adapter = Wireless Network Connection (Connected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : debeve

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : ec.rr.com



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-20-B5-2E-A5



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : ec.rr.com

Description . . . . . . . . . . . : SMC2862W-G EZ Connect g 2.4Ghz 802.11g Wireless USB 2.0 Adapter

Physical Address. . . . . . . . . : 00-12-BF-10-C6-30

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.10

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 209.18.47.61

209.18.47.62

Lease Obtained. . . . . . . . . . : Tuesday, May 21, 2013 3:51:53 PM

Lease Expires . . . . . . . . . . : Tuesday, May 21, 2013 4:51:53 PM

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 173.194.37.142, 173.194.37.128, 173.194.37.129, 173.194.37.130
173.194.37.131, 173.194.37.132, 173.194.37.133, 173.194.37.134, 173.194.37.135
173.194.37.136, 173.194.37.137



Pinging google.com [173.194.37.137] with 32 bytes of data:



Reply from 173.194.37.137: bytes=32 time=63ms TTL=54

Reply from 173.194.37.137: bytes=32 time=65ms TTL=54



Ping statistics for 173.194.37.137:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 63ms, Maximum = 65ms, Average = 64ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=157ms TTL=51

Reply from 98.138.253.109: bytes=32 time=112ms TTL=51



Ping statistics for 98.138.253.109:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 112ms, Maximum = 157ms, Average = 134ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 b5 2e a5 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
0x10004 ...00 12 bf 10 c6 30 ...... SMC2862W-G EZ Connect g 2.4Ghz 802.11g Wireless USB 2.0 Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.10 192.168.0.10 25
192.168.0.10 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.0.255 255.255.255.255 192.168.0.10 192.168.0.10 25
224.0.0.0 240.0.0.0 192.168.0.10 192.168.0.10 25
255.255.255.255 255.255.255.255 192.168.0.10 2 1
255.255.255.255 255.255.255.255 192.168.0.10 192.168.0.10 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\system32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/21/2013 00:48:25 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/19/2013 11:29:49 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/19/2013 03:08:03 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/19/2013 03:00:24 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/17/2013 10:15:56 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/16/2013 10:11:20 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/16/2013 00:53:15 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/14/2013 11:27:35 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/13/2013 10:00:19 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (05/12/2013 11:48:09 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.


System errors:
=============
Error: (05/21/2013 03:44:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/21/2013 03:12:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AVGIDSDriver
AVGIDSShim
Avgldx86
Fips
intelppm

Error: (05/21/2013 03:12:34 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error:
%%31

Error: (05/21/2013 03:11:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/20/2013 03:53:04 PM) (Source: NtServicePack) (User: DEBEVE)
Description: Windows XP Service Pack 3 uninstall failed.
The system cannot find the file specified.

Error: (05/20/2013 03:49:13 PM) (Source: NtServicePack) (User: DEBEVE)
Description: Windows XP Service Pack 3 uninstall failed.
The system cannot find the file specified.

Error: (05/20/2013 11:17:56 AM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume1

Error: (05/16/2013 06:27:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (05/21/2013 00:48:25 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/19/2013 11:29:49 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/19/2013 03:08:03 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/19/2013 03:00:24 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/17/2013 10:15:56 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/16/2013 10:11:20 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/16/2013 00:53:15 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/14/2013 11:27:35 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/13/2013 10:00:19 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (05/12/2013 11:48:09 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.41612)
Adobe AIR (Version: 1.5.1.8210)
Adobe Download Manager (Version: 1.6.2.48)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Reader 9.5.4 (Version: 9.5.4)
Adobe Shockwave Player (Version: 10.3.0.24)
Adobe® Photoshop® Album Starter Edition 3.0 (Version: 3.00.000)
Auslogics Disk Defrag (Version: version 3.1)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3343)
AVG 2013 (Version: 2013.0.3343)
CCleaner (Version: 3.28)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Critical Update for Windows Media Player 11 (KB959772)
Digital Media Reader (Version: 1.10)
Google Update Helper (Version: 1.3.21.145)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
Hoyle Casino 2006 (remove only)
Hoyle Puzzle Games 2005 (Version: 1.0.0.0)
Intel Audio Studio (Version: 1.57.3000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4308)
Intel® PRO Network Connections Drivers
iTunes (Version: 7.0.2.16)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Lexmark 2300 Series
Lexmark Fax Solutions
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Corporation (Version: 9.0.30729.1)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Digital Image Starter Edition 2006 (Version: 11.0.0422)
Microsoft Digital Image Starter Edition 2006 Editor (Version: 11.0.0422)
Microsoft Digital Image Starter Edition 2006 Library (Version: 11.0.0422)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.04.0623)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSN Music Assistant
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Napster Burn Engine (Version: 2.5.0000)
Nero BurnRights
Nero OEM
Optio E10 Digital Camera Driver
PowerDVD
QuickTime (Version: 7.1.3.170)
RealPlayer Basic
Recovery Software Suite Gateway (Version: 1.00.0000)
Revo Uninstaller 1.92 (Version: 1.92)
Rhapsody Player Engine (Version: 1.0.604)
Segoe UI (Version: 14.0.4327.805)
SigmaTel Audio (Version: 5.10.4441.0)
Skype™ 5.10 (Version: 5.10.116)
SoftV92 Data Fax Modem with SmartCP
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
USB Wireless Keyboard Driver
VC 9.0 Runtime (Version: 1.0.0)
WebFldrs XP (Version: 9.50.7523)
Windows Backup Utility (Version: 5.1)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Media Format 11 runtime
Windows Media Player Firefox Plugin (Version: 1.0.0.8)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 1013.47 MB
Available physical RAM: 606.63 MB
Total Pagefile: 2439.25 MB
Available Pagefile: 2066.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:228.28 GB) (Free:196.75 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:4.59 GB) (Free:2.24 GB) FAT32

========================= Users: ========================================

User accounts for \\DEBEVE

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

[godawgs]

When the internet drops out how long does it take for the internet to come back? Have you changed internet service providers recently?

Let's see if there are any device conflicts.

• Click the Start button and right-click on My Computer and click Properties. The System Properties window will open
• In the System Properties window click the Hardware tab.
• In the Hardware tab click the Device Manager button. The Device Manager window will open.
• Look for any Red Xs or Yellow question marks or exclamation points.
• If you see any, take a screen shot of the Device Manager window and post it.
  
  If you don't see any there let's check for hidden devices.
  
• At the top of the Device Manager window click View in the menu bar and click show hidden devices.
  
• If any Red Xs or Yellow question makes or exclamation show now, that a screen shot and post it.
• If there still aren't any warning marks, click View again and click Show hidden devices again to remove the check mark by it.
• Close the Device Manager.

Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. Answer my questions
2. Let me know what you found in Device Manager

[tuffstuff]

Have not changed internet service. It will stay connected anywhere from 5 or less minutes to 15 minutes. I have to restart in order for it to work again. My two laptops work fine, so I don't think it's the internet.

Nothing shows in the Device Manager.

[godawgs]

So this is a desktop? Can you try connecting to the internet with a Ethernet cable instead of using the wireless connection and see if the problem is still there.

[tuffstuff]

yes this is a desktop. I have a laptop that is okay. My sister has a laptop and desktop that work. I would have to get an ethernet cable and it would have to be long enough to run down the hall as my desktop is in the bedroom and the router in the living room.

[godawgs]

OK. What we are trying to do is see if the USB wireless adapter is faulty. In your last post you said that your sister has a desktop. Is it's wireless connector a USB connector like yours or is it a wireless adapter card? If it is a USB wireless adapter like yours you could try unplugging it from her desktop and replacing yours with hers and then see if you can connect to the internet. If you can, your USB wireless adapter is the problem. If the USB adapter is the problem, the Techs here recommend that you replace the USB adapter with a PCI/PCI-E wireless card (assuming you have room in the desktop case.)

[tuffstuff]

She is wireless without that USB adapter. The adapter on mine and she also use to have one on her previous desktop, is that the one that we got from Time Warner that plugs into the back of our computer? If it is she may still have hers and I can see if that makes a difference. I still need to figure out about the remnants of SP3 as that has always caused internet connection problems for me.

I switched USB adapters using the one that was my sisters and it didn't help.

Edited by tuffstuff, 23 May 2013 - 03:59 PM.

[godawgs]

OK so now we need to see of you can connect using your Ethernet card. You can take your desktop closer to the DSL modem and then disconnect the the Ethernet cable from the router and connect it directly to the Ethernet card in the computer. Then see if you can connect to the internet and stay on.

I still need to figure out about the remnants of SP3 as that has always caused internet connection problems for me.

Well I've already done everything I can think of. You may be down to reinstalling Windows to solve that problem but first we want to find out if the internet problem can be resolved. If it can't it may be related to the corrupted uninstall of SP3 and you will end up having to reinstall Windows anyway.

[tuffstuff]

I have a feeling I am going to have to look for my windows CD and do a re install. I will try connecting directly to the router sometime today. I want to thank you for all your help. You have taken so much of your time helping me and I really appreciate it. You have done alot. Thank you for your patience and the ease of how you instructed a novice like me.