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External HDD disconnects/reconnects


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#1
intelguy77

intelguy77

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I have a Western Digital Elements 1 TB USB 2.0 External HDD. It doesn't matter what USB 2.0 header I connect it to, back or front of PC, an error message will eventually pop up in my tray/task bar telling me the device can perform faster, and the HDD disconnects/reconnects. Some times this will happen more than once. How can I stop this from happening?

My external HDD:
http://www.amazon.co...N/dp/B002QEBMB4

Error message:
Posted Image

Edited by intelguy77, 01 May 2013 - 04:06 PM.

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#2
intelguy77

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Wow, Geeks to Go is really lacking support these days!
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#3
phillpower2

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Hello intelguy77

Sorry that you have waited longer than we would like to receive a reply.

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

If the computer is a desktop can you also provide the brand and model name or number of the PSU.

What you describe could be a problem with your USB ports or the power supply to the HDD itself.

Is this a new device or have you previously been using the HDD without any problems.

Is the HDD powered directly from a wall socket power outlet or a power strip.

Have you checked the Device Manager to see if there are any yellow ! or red Xs against any of the USB controllers.

Test the HDD itself http://wdc.custhelp....0/p/228,219,289
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