[Krueg9651]

Hello everyone! First off, thanks for all the help you do!

Problem: Every time I turn on the computer and go on the Internet, about less than a minute the computer briefly freezes, I get a message on the bottom right of the computer that says "Display Drive stopped working" and says that the AMD Drive (?) had to be restarted.

After this, when I watch a YouTube video or go on a different site, all of a sudden I get a blue screen. Attached is my OTL Log. Thanks!

OTL logfile created on: 5/6/2013 12:09:01 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Andrew\Desktop\Krueger flash drive
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.10.9200.16540)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.98 Gb Total Physical Memory | 7.01 Gb Available Physical Memory | 87.76% Memory free
15.96 Gb Paging File | 15.01 Gb Available in Paging File | 94.02% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 1844.70 Gb Total Space | 1752.69 Gb Free Space | 95.01% Space Free | Partition Type: NTFS
Drive F: | 7.53 Gb Total Space | 3.40 Gb Free Space | 45.14% Space Free | Partition Type: FAT32

Computer Name: ANDREW-PC | User Name: Andrew | Logged in as Administrator.
Boot Mode: SafeMode with Networking | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/05/06 00:05:28 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Andrew\Desktop\Krueger flash drive\OTL.exe


========== Modules (No Company Name) ==========


========== Services (SafeList) ==========

SRV:64bit: - [2013/02/19 14:56:14 | 000,182,752 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Windows\SysNative\mfevtps.exe -- (mfevtp)
SRV:64bit: - [2013/02/19 14:53:32 | 000,218,760 | ---- | M] () [Auto | Running] -- C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe -- (mfefire)
SRV:64bit: - [2013/02/19 14:51:54 | 000,241,456 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe -- (McShield)
SRV:64bit: - [2012/11/16 22:10:22 | 000,383,608 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\mcafee\virusscan\mcods.exe -- (McODS)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (MSK80Service)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe -- (McProxy)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Disabled | Stopped] -- C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe -- (McOobeSv)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe -- (McNASvc)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe -- (McNaiAnn)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe -- (mcmscsvc)
SRV:64bit: - [2012/08/31 13:20:06 | 000,201,304 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McMPFSvc)
SRV:64bit: - [2011/08/10 17:53:14 | 000,204,288 | ---- | M] (AMD) [Auto | Stopped] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2011/03/08 17:00:50 | 000,224,704 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- c:\Program Files\mcafee\msc\McAWFwk.exe -- (McAWFwk)
SRV:64bit: - [2010/09/22 18:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 20:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/07/13 20:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV - [2013/04/14 23:04:18 | 000,115,608 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/03/15 17:29:10 | 000,543,656 | ---- | M] (Valve Corporation) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Steam\SteamService.exe -- (Steam Client Service)
SRV - [2013/03/13 14:33:30 | 000,187,912 | ---- | M] (Dell Products, LP.) [Auto | Stopped] -- C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe -- (DellDigitalDelivery)
SRV - [2013/03/12 17:39:54 | 000,253,656 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/02/05 10:48:00 | 000,235,216 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe -- (McComponentHostService)
SRV - [2012/12/18 07:28:08 | 000,065,192 | ---- | M] (Adobe Systems Incorporated) [Auto | Stopped] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2012/07/13 16:27:00 | 000,769,432 | ---- | M] (Nero AG) [Auto | Stopped] -- C:\Program Files (x86)\Nero\Update\NASvc.exe -- (NAUpdate)
SRV - [2012/07/13 13:28:36 | 000,160,944 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2012/02/16 12:49:44 | 001,695,040 | ---- | M] (SoftThinks SAS) [Auto | Stopped] -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe -- (SftService)
SRV - [2011/06/07 12:25:12 | 000,191,752 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE -- (BBSvc)
SRV - [2011/05/12 16:59:00 | 000,249,648 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE -- (BBUpdate)
SRV - [2010/12/01 15:07:46 | 000,176,128 | ---- | M] (Chicony) [Auto | Stopped] -- C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\OSDSrv.exe -- (OSDSvc)
SRV - [2010/10/12 12:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2010/08/25 20:28:54 | 002,823,000 | ---- | M] (Dell, Inc.) [Auto | Stopped] -- C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe -- (NOBU)
SRV - [2010/03/18 16:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 16:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/02/19 14:59:06 | 000,070,112 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\cfwids.sys -- (cfwids)
DRV:64bit: - [2013/02/19 14:56:26 | 000,340,216 | ---- | M] (McAfee, Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\mfewfpk.sys -- (mfewfpk)
DRV:64bit: - [2013/02/19 14:55:14 | 000,106,552 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mferkdet.sys -- (mferkdet)
DRV:64bit: - [2013/02/19 14:54:32 | 000,771,536 | ---- | M] (McAfee, Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\mfehidk.sys -- (mfehidk)
DRV:64bit: - [2013/02/19 14:53:42 | 000,515,968 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mfefirek.sys -- (mfefirek)
DRV:64bit: - [2013/02/19 14:53:02 | 000,309,840 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mfeavfk.sys -- (mfeavfk)
DRV:64bit: - [2013/02/19 14:52:44 | 000,179,280 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mfeapfk.sys -- (mfeapfk)
DRV:64bit: - [2012/08/17 16:26:48 | 000,025,584 | ---- | M] (PC-Doctor, Inc.) [Kernel | On_Demand | Stopped] -- c:\Program Files\Dell Support Center\pcdsrvc_x64.pkms -- (PCDSRVC{1E208CE0-FB7451FF-06020200}_0)
DRV:64bit: - [2012/05/22 18:30:00 | 000,360,832 | ---- | M] (Microsoft Corporation) [Kernel | System | Stopped] -- C:\Windows\SysNative\drivers\vpcvmm.sys -- (vpcvmm)
DRV:64bit: - [2012/05/22 18:29:55 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\vpcnfltr.sys -- (vpcnfltr)
DRV:64bit: - [2012/05/22 18:29:52 | 000,194,944 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\vpchbus.sys -- (vpcbus)
DRV:64bit: - [2012/05/22 18:29:52 | 000,095,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\vpcusb.sys -- (vpcusb)
DRV:64bit: - [2012/05/22 18:29:40 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2012/05/22 18:29:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2012/04/20 16:40:58 | 000,196,440 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HipShieldK.sys -- (HipShieldK)
DRV:64bit: - [2012/03/01 01:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/02/15 11:01:50 | 000,052,736 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/08/10 17:53:28 | 000,231,440 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\AtihdW76.sys -- (AtiHDAudioService)
DRV:64bit: - [2011/08/10 17:53:14 | 009,371,136 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2011/08/10 17:53:14 | 000,309,760 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2011/06/10 17:34:52 | 000,539,240 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2011/03/10 18:27:32 | 001,576,576 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2010/11/20 22:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 22:23:48 | 000,168,448 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netvsc60.sys -- (netvsc)
DRV:64bit: - [2010/11/20 22:23:48 | 000,071,168 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dmvsc.sys -- (dmvsc)
DRV:64bit: - [2010/11/20 22:23:48 | 000,022,528 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VMBusVideoM.sys -- (SynthVid)
DRV:64bit: - [2010/11/20 22:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 22:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/10/21 19:02:40 | 002,374,656 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2010/10/19 19:34:26 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 20:18:06 | 000,281,088 | ---- | M] (Brother Industries Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\BrSerIb.sys -- (BrSerIb)
DRV:64bit: - [2009/06/10 15:41:10 | 000,015,360 | ---- | M] (Brother Industries Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\BrUsbSIb.sys -- (BrUsbSIb)
DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/18 13:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2006/11/01 04:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {8C76C316-788B-42E5-9B10-D5F6C84F616E}
IE:64bit: - HKLM\..\SearchScopes\{8C76C316-788B-42E5-9B10-D5F6C84F616E}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {8C76C316-788B-42E5-9B10-D5F6C84F616E}
IE - HKLM\..\SearchScopes\{8C76C316-788B-42E5-9B10-D5F6C84F616E}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
IE - HKCU\..\SearchScopes,DefaultScope = {8C76C316-788B-42E5-9B10-D5F6C84F616E}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
FF - prefs.js..network.proxy.type: 0
FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_6_602_180.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@mcafee.com/MSC,version=10: c:\PROGRA~1\mcafee\msc\NPMCSN~1.DLL ()
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@mcafee.com/McAfeeMssPlugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMss.dll (McAfee, Inc.)
FF - HKLM\Software\MozillaPlugins\@mcafee.com/MSC,version=10: c:\PROGRA~2\mcafee\msc\NPMCSN~1.DLL ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.6: C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll (VideoLAN)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{D19CA586-DD6C-4a0a-96F8-14644F340D60}: C:\Program Files (x86)\Common Files\McAfee\SystemCore [2013/03/05 22:58:43 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 20.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/04/14 23:04:18 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 20.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
FF - HKEY_LOCAL_MACHINE\software\mozilla\Thunderbird\Extensions\\[email protected]: C:\Program Files\McAfee\MSK [2012/12/28 13:45:00 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 20.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2013/04/14 23:04:18 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 20.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins

[2012/06/05 10:48:08 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Andrew\AppData\Roaming\Mozilla\Extensions
[2012/10/22 22:33:28 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Andrew\AppData\Roaming\Mozilla\Firefox\Profiles\3cuohms2.default\extensions
[2013/04/14 23:04:15 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2013/04/14 23:04:18 | 000,263,064 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
[2012/09/16 22:22:52 | 000,002,465 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
[2013/02/26 19:38:23 | 000,002,086 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

========== Chrome ==========

CHR - homepage: http://www.google.com
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}
CHR - homepage: http://www.google.com
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\gcswf32.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\pdf.dll
CHR - plugin: Adobe Acrobat (Disabled) = C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
CHR - plugin: McAfee SecurityCenter (Enabled) = c:\progra~2\mcafee\msc\npmcsn~1.dll

O1 HOSTS File: ([2009/06/10 16:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\mcafee\systemcore\ScriptSn.20120704182729.dll (McAfee, Inc.)
O2 - BHO: (MSS+ Identifier) - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll (McAfee, Inc.)
O2 - BHO: (I Want This) - {11111111-1111-1111-1111-110011221158} - C:\Program Files (x86)\I Want This\I Want This.dll (215 Apps)
O2 - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\mcafee\SystemCore\ScriptSn.20120704182729.dll (McAfee, Inc.)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [DellStage] C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe ()
O4:64bit: - HKLM..\Run: [Stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe ()
O4 - HKLM..\Run: [AccuWeatherWidget] C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe ()
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [Chicony_OSD] C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\LaunchOSDSrv.exe ()
O4 - HKLM..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe (Dell, Inc.)
O4 - HKLM..\Run: [mcui_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe (McAfee, Inc.)
O4 - HKLM..\Run: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe ()
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKCU..\Run: [Spotify] C:\Users\Andrew\AppData\Roaming\Spotify\Spotify.exe (Spotify Ltd)
O4 - HKCU..\Run: [Spotify Web Helper] C:\Users\Andrew\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe ()
O4 - HKCU..\Run: [Steam] C:\Program Files (x86)\Steam\steam.exe (Valve Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://appldnld.appl...ex/qtplugin.cab (QuickTime Plugin Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{323D16DE-A400-4672-9C31-84B8CA31219D}: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{D064C2CB-5202-426E-9B46-F8B21D3E07F6}: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\cozi - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\cozi {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll (Cozi Group, Inc.)
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18:64bit: - Protocol\Filter\application/x-mfe-ipt {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\msc\McSnIePl64.dll (McAfee, Inc.)
O18 - Protocol\Filter\application/x-mfe-ipt {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\msc\McSnIePl.dll (McAfee, Inc.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/05/06 00:09:05 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee
[2013/05/04 12:59:49 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\VideoLAN
[2013/04/25 06:00:29 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2013/04/14 23:04:15 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Mozilla Firefox

========== Files - Modified Within 30 Days ==========

[2013/05/06 00:07:11 | 000,778,834 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2013/05/06 00:07:11 | 000,660,068 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2013/05/06 00:07:11 | 000,120,996 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2013/05/06 00:02:52 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/05/06 00:02:50 | 555,549,940 | ---- | M] () -- C:\Windows\MEMORY.DMP
[2013/05/06 00:02:50 | 2133,831,679 | -HS- | M] () -- C:\hiberfil.sys
[2013/05/05 23:56:26 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/05/05 23:54:40 | 000,003,288 | ---- | M] () -- C:\bootsqm.dat
[2013/05/05 23:39:03 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/05/05 23:23:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/05/05 11:04:46 | 000,021,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/05/05 11:04:46 | 000,021,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/05/04 12:59:49 | 000,001,072 | ---- | M] () -- C:\Users\Public\Desktop\VLC media player.lnk
[2013/04/30 21:12:07 | 000,040,622 | ---- | M] () -- C:\Users\Andrew\Desktop\Collaborative Web Technologies- Transforming Teaching syllabus.pdf
[2013/04/30 21:00:24 | 000,065,339 | ---- | M] () -- C:\Users\Andrew\Desktop\Microsoft Office Digital-Age Applicatoins.pdf
[2013/04/30 20:59:23 | 000,058,486 | ---- | M] () -- C:\Users\Andrew\Desktop\21st century learners- Reaching and Teaching the iGeneration.pdf
[2013/04/30 20:58:38 | 000,059,567 | ---- | M] () -- C:\Users\Andrew\Desktop\Destination Differentiation Syllabus.pdf
[2013/04/25 06:00:34 | 000,002,767 | ---- | M] () -- C:\Users\Public\Desktop\SyncUP.lnk
[2013/04/14 21:21:04 | 003,482,889 | ---- | M] () -- C:\Users\Andrew\Desktop\WS did you get it - 5.2 irregular yo verbs.pdf
[2013/04/11 22:18:41 | 000,002,185 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2013/04/11 03:20:49 | 000,416,688 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT

========== Files Created - No Company Name ==========

[2013/05/05 23:54:40 | 000,003,288 | ---- | C] () -- C:\bootsqm.dat
[2013/05/04 12:59:49 | 000,001,072 | ---- | C] () -- C:\Users\Public\Desktop\VLC media player.lnk
[2013/04/30 21:12:07 | 000,040,622 | ---- | C] () -- C:\Users\Andrew\Desktop\Collaborative Web Technologies- Transforming Teaching syllabus.pdf
[2013/04/30 21:00:24 | 000,065,339 | ---- | C] () -- C:\Users\Andrew\Desktop\Microsoft Office Digital-Age Applicatoins.pdf
[2013/04/30 20:59:23 | 000,058,486 | ---- | C] () -- C:\Users\Andrew\Desktop\21st century learners- Reaching and Teaching the iGeneration.pdf
[2013/04/30 20:54:36 | 000,059,567 | ---- | C] () -- C:\Users\Andrew\Desktop\Destination Differentiation Syllabus.pdf
[2013/04/14 21:21:04 | 003,482,889 | ---- | C] () -- C:\Users\Andrew\Desktop\WS did you get it - 5.2 irregular yo verbs.pdf
[2012/06/05 10:49:37 | 000,000,410 | ---- | C] () -- C:\Windows\BRWMARK.INI
[2012/06/05 10:49:37 | 000,000,034 | ---- | C] () -- C:\Windows\SysWow64\BD7340.DAT
[2012/05/22 18:35:26 | 000,000,000 | ---- | C] () -- C:\Windows\ativpsrm.bin
[2012/05/22 18:09:42 | 000,003,929 | ---- | C] () -- C:\Windows\SysWow64\atipblag.dat
[2011/06/28 23:32:24 | 000,059,904 | ---- | C] () -- C:\Windows\SysWow64\OVDecode.dll

========== ZeroAccess Check ==========

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2012/06/09 00:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/08 23:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 22:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2012/06/05 10:20:52 | 000,000,000 | ---D | M] -- C:\Users\Andrew\AppData\Roaming\Fingertapps
[2012/06/05 15:04:13 | 000,000,000 | ---D | M] -- C:\Users\Andrew\AppData\Roaming\PCDr
[2013/05/05 23:57:30 | 000,000,000 | ---D | M] -- C:\Users\Andrew\AppData\Roaming\Spotify
[2013/05/04 12:57:12 | 000,000,000 | ---D | M] -- C:\Users\Andrew\AppData\Roaming\uTorrent

========== Purity Check ==========



< End of report >

Edited by Krueg9651, 09 May 2013 - 01:11 PM.

[Advertisements]

Hello Krueg9651 and sorry for the wait. Let's take a look, if you still need assistance.


The system is Windows 7, so when running any of the scan files we use, be sure to right click the file, then select "Run as administrator" to start the scan/tool.

And To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"



To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

-------

Download HijackThis from Here. Then click on the downloaded file, and install HijackThis.

In HijackThis, click Config - Misc Tools - Open Uninstall Manager.

Click on Save List, then save that to a location you can locate again (such as the desktop). Copy/paste the contents of that back here please.

-------

Download RogueKiller from here to your desktop.

Close all open programs
Remember to right click -> run as administrator, and click the downloaded file.
Wen RogueKiller finises it's opening scan, press the Scan button..
A RKreport.txt will be created in the same location as the RogueKiller file.
If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe, and try again.

Please post the contents of the RKreport.txt.

[Jintan]

Hello Krueg9651 and sorry for the wait. Let's take a look, if you still need assistance.


The system is Windows 7, so when running any of the scan files we use, be sure to right click the file, then select "Run as administrator" to start the scan/tool.

And To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"



To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

-------

Download HijackThis from Here. Then click on the downloaded file, and install HijackThis.

In HijackThis, click Config - Misc Tools - Open Uninstall Manager.

Click on Save List, then save that to a location you can locate again (such as the desktop). Copy/paste the contents of that back here please.

-------

Download RogueKiller from here to your desktop.

Close all open programs
Remember to right click -> run as administrator, and click the downloaded file.
Wen RogueKiller finises it's opening scan, press the Scan button..
A RKreport.txt will be created in the same location as the RogueKiller file.
If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe, and try again.

Please post the contents of the RKreport.txt.

[Krueg9651]

Here you go, thank you for helping with this as a volunteer:

cµTorrent
Adobe AIR
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7) MUI
Apple Application Support
Apple Software Update
Bejeweled 2 Deluxe
Bing Bar
Blackhawk Striker 2
Blio
Bounce Symphony
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Chuzzle Deluxe
Consumer In-Home Service Agreement
Cozi
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Digital Delivery
Dell Getting Started Guide
Dell KM632 Wireless Keyboard Caps Lock Indicator
Dell MusicStage
Dell PhotoStage
Dell Stage
Dell Stage Remote
Dell VideoStage
Dell VideoStage
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
eBay
Escape Whisper Valley ™
Farm Frenzy
FATE
Final Drive Fury
Final Drive Nitro
Google Chrome
Google Update Helper
I Want This
Jewel Quest
Jewel Quest Solitaire 2
Junk Mail filter update
Luxor
McAfee Security Scan Plus
McAfee SecurityCenter
Mesh Runtime
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
mkv2vob
Mozilla Firefox 20.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
Namco All-Stars PAC-MAN
Nero 10 Movie ThemePack Basic
Nero Blu-ray Player
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero Update
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Portal
Portal 2
Samantha Swift
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Skype™ 5.10
Spire.PDFConverter
Steam
SyncUP
SyncUP
TrustedID
TrustedID IDMonitor Identity Protection
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
VLC media player 2.0.5
Wedding Dash - Ready, Aim, Love!
WildTangent Games
WildTangent Games App (Dell Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mail
Windows Live Mesh
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer Resources
Zinio Reader 4
Zinio Reader 4
Zuma Deluxe


RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo...13-roguekiller/
Website : http://tigzy.geeksto...roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Andrew [Admin rights]
Mode : Scan -- Date : 05/16/2013 22:37:54
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts



¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST2000DM001-9YN164 ATA Device +++++
--- User ---
[MBR] bc16c3fed1f295a750e6f74a6f338251
[BSP] 25f4e866598905fd4b0c793dc61ea31d : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 18716 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 38412288 | Size: 1888972 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive2: PNY USB 2.0 FD USB Device +++++
--- User ---
[MBR] 4a333f75ae6c2842d59753994b07bf5f
[BSP] 33a07a59d299ab4ea9f4ab0156f9d86f : Windows XP MBR Code
Partition table:
0 - [ACTIVE] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 32 | Size: 7727 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[1]_S_05162013_02d2237.txt >>
RKreport[1]_S_05162013_02d2237.txt

[Jintan]

Some adware and search hijackers so far, and nothing of significance referencing AMD.


Go to Start - Control Panel - Programs - Programs and Features/Uninstall, then click on each of the following programs, if they show there, and click "Uninstall/Change".

Bing Bar - Search hijacker - usually useless.
I Want This - Adware, spyware, search hijacker.
McAfee Security Scan Plus - Usually delivered with an update. Scans only, so, again, useless.

-----------

Please download AdwCleaner by Xplode onto your desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Search.
• A logfile will automatically open after the scan has finished.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[R1].txt as well.

-------

Navigate (right click Computer, left click Open/Explore) to the following folder:

c:\windows\minidump

And if one is there, locate in it any recent minidump(date-somenumber).dmp files created, where "date-somenumber" matches dates of any recent crashes there. If they exist, then just zip a copy of it, and send it to jintan AT malwarecrypt.com as an attachment. Please place "Submitted Files - Krueg9651/g2g/dmp" as the email Subject.

[Jintan]

Bad idea - µTorrent.

[Krueg9651]

I made sure to remove Utorrent (Uninstalled) after your post. Below is the AdwCleaner log. However, when I tried to zip "Minidump" folder, I get a message that pops up saying "File not found or no read permission."

# AdwCleaner v2.301 - Logfile created 05/19/2013 at 17:39:17
# Updated 16/05/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : Andrew - ANDREW-PC
# Boot Mode : Normal
# Running from : C:\Users\Andrew\Desktop\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Crossrider
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Cr_Installer
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASMANCS
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{65BCD620-07DD-012F-819F-073CF1B8F7C6}
Value Found : HKCU\Software\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\Andrew\AppData\Roaming\Mozilla\Firefox\Profiles\3cuohms2.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Andrew\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.




*************************

AdwCleaner[R1].txt - [1710 octets] - [19/05/2013 17:36:54]
AdwCleaner[R2].txt - [1641 octets] - [19/05/2013 17:39:17]

########## EOF - C:\AdwCleaner[R2].txt - [1701 octets] ##########

[Jintan]

Go ahead and just email the minidump file(s) as is. Include extra attachments if necessary.


Be sure to continue to temporarily disable any protective software when running the scan tools we use here.

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• You will be prompted to restart your computer. A text file will open after the restart.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

Open AdwCleaner, and click the Uninstall button to have it remove itself.

[Krueg9651]

I'm having a real hard time trying to send you the dmp files. Windows isn't letting me even do it individually. Every time I try to attach a bmp file from the folder, I get a pop-up message that says "You don't have permission to open this file. Contact the file owner or an administrator to obtain permission."

# AdwCleaner v2.301 - Logfile created 05/19/2013 at 19:34:17
# Updated 16/05/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : Andrew - ANDREW-PC
# Boot Mode : Normal
# Running from : C:\Users\Andrew\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\I Want This_RASMANCS
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{65BCD620-07DD-012F-819F-073CF1B8F7C6}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\Andrew\AppData\Roaming\Mozilla\Firefox\Profiles\3cuohms2.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Andrew\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1710 octets] - [19/05/2013 17:36:54]
AdwCleaner[R2].txt - [1770 octets] - [19/05/2013 17:39:17]
AdwCleaner[S1].txt - [1587 octets] - [19/05/2013 19:34:17]

########## EOF - C:\AdwCleaner[S1].txt - [1647 octets] ##########

[Krueg9651]

nevermind I was able to create a zip of the items and send it to you just now!

[Jintan]

I received the files, thanks. I don't have a dump analyzer on the system I am on right now, but will be able to check them in more detail tomorrow.

I notice in the dump files regular reference to functions of Dell KM632 Wireless Keyboard Caps Lock Indicator. Unusual that dump files strings would present the functions the way they did. I would like to suggest you uninstall that software, to eliminate it as the culprit. But I am not really sure what it does.

[Jintan]

No, not the wireless function. From the recent dump files:

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )


VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800dda0320, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004407a1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
atikmpag+7a1c
fffff880`04407a1c 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT


SYMBOL_NAME: atikmpag+7a1c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e0a89c9

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys

So a graphics driver issue. What is the make and model of this computer please, so we can ID the latest graphics drivers?

[Krueg9651]

hmmm, that's strange. What would you suggest I do? Thank you for looking.

[Jintan]

What is the make and model of this computer please, so we can ID the latest graphics drivers?


Right click Computer, left click Manage.

In that menu click Device Manager. Click the + symbol next to Display adapters.

In that list locate and double-click the listing for your graphics device. Click the Details tab, use the dropdown box to change the view to Hardware Ids, then write down what shows in the top listing there for PCI\VEN-XXXX&DEV_XXXX (the X's you will need to replace with whatever letters/numbers show there).

Post that back here please.

[Krueg9651]

PCI\VEN_1002&DEV_6779&SUBSYS_909D1B0A&REV_00
PCI\VEN_1002&DEV_6779&SUBSYS_909D1B0A
PCI\VEN_1002&DEV_6779&CC_030000
PCI\VEN_1002&DEV_6779&CC_0300

[Jintan]

You didn't mention the make/model of the computer.

For now, go here and download and install the Catalyst Software Suite. Reboot after, and check for improvement.