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Arestocrat virus/malware on my father's computer [Closed]


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#1
AcidLies

AcidLies

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Whenever he turns on the computer, after about 10 seconds, the computer turns to a white screen with simply a submit button and giving 48 hours to pay a fine. The computer can only start in safe mode, here is the OTL log. Thanks in advance!

OTL logfile created on: 5/8/2013 9:43:38 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\marissa\Downloads
Windows Vista Home Premium Edition (Version = 6.0.6000) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6000.16982)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 1.52 Gb Available Physical Memory | 76.51% Memory free
4.19 Gb Paging File | 3.88 Gb Available in Paging File | 92.41% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 99.20 Gb Total Space | 59.01 Gb Free Space | 59.48% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.50 Gb Free Space | 55.03% Space Free | Partition Type: NTFS

Computer Name: MARISSA-PC | User Name: marissa | Logged in as Administrator.
Boot Mode: SafeMode with Networking | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/05/08 21:41:37 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\marissa\Downloads\OTL.exe
PRC - [2012/02/18 09:26:30 | 002,923,520 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2006/11/02 04:45:13 | 000,497,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\HelpPane.exe


========== Modules (No Company Name) ==========

MOD - [2013/04/09 03:57:07 | 000,390,096 | ---- | M] () -- C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\ppgooglenaclpluginchrome.dll
MOD - [2013/04/09 03:57:05 | 004,050,896 | ---- | M] () -- C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\pdf.dll
MOD - [2013/04/09 03:56:13 | 001,606,096 | ---- | M] () -- C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\ffmpegsumo.dll
MOD - [2012/02/23 18:01:13 | 011,486,720 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\17f572b09facdc5fda9431558eb7a26e\mscorlib.ni.dll
MOD - [2007/03/21 14:33:40 | 000,065,536 | ---- | M] () -- C:\Windows\System32\bcmwlrmt.dll


========== Services (SafeList) ==========

SRV - [2013/03/14 19:55:26 | 000,253,656 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2010/09/03 01:45:02 | 000,227,232 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\2.1.121\McCHSvc.exe -- (McComponentHostService)
SRV - [2007/09/24 02:58:55 | 000,265,912 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2007/09/23 19:39:12 | 001,174,152 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe -- (Symantec Core LC)
SRV - [2007/06/25 00:17:00 | 000,094,208 | ---- | M] (SigmaTel, Inc.) [Auto | Stopped] -- C:\Windows\System32\stacsv.exe -- (STacSV)
SRV - [2007/03/19 12:44:44 | 000,070,656 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\DellSupport\brkrsvc.exe -- (DSBrokerService)
SRV - [2006/12/03 18:25:58 | 002,541,248 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- C:\Program Files\Symantec\LiveUpdate\LuComServer_3_2.EXE -- (LiveUpdate)
SRV - [2006/12/03 18:25:58 | 000,194,240 | ---- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe -- (Automatic LiveUpdate Scheduler)
SRV - [2006/12/03 18:25:30 | 000,107,624 | ---- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe -- (CLTNetCnService)
SRV - [2006/12/03 18:25:30 | 000,107,624 | ---- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe -- (ccSetMgr)
SRV - [2006/12/03 18:25:30 | 000,107,624 | ---- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe -- (ccEvtMgr)
SRV - [2006/12/03 18:24:46 | 000,046,736 | ---- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe -- (SymAppCore)
SRV - [2006/12/03 18:24:04 | 000,049,296 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe -- (comHost)
SRV - [2006/12/03 18:23:32 | 000,080,552 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- C:\Program Files\Norton Internet Security\isPwdSvc.exe -- (ISPwdSvc)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\usbstor.sys -- (USBSTOR)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\nwlnkfwd.sys -- (NwlnkFwd)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\nwlnkflt.sys -- (NwlnkFlt)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\ipinip.sys -- (IpInIp)
DRV - File not found [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\blbdrive.sys -- (blbdrive)
DRV - [2007/09/23 19:40:52 | 000,109,744 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2007/09/16 02:00:00 | 000,865,904 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20070916.002\NAVEX15.SYS -- (NAVEX15)
DRV - [2007/09/16 02:00:00 | 000,081,232 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20070916.002\NAVENG.SYS -- (NAVENG)
DRV - [2007/06/25 00:17:04 | 000,326,656 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\stwrt.sys -- (STHDA)
DRV - [2007/02/25 12:10:48 | 000,005,376 | --S- | M] (Gteko Ltd.) [Kernel | Auto | Stopped] -- C:\Windows\System32\drivers\dsunidrv.sys -- (dsunidrv)
DRV - [2006/12/03 18:26:28 | 000,024,184 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Windows\System32\drivers\srtspx.sys -- (SRTSPX)
DRV - [2006/12/03 18:26:26 | 000,275,576 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\srtspl.sys -- (SRTSPL)
DRV - [2006/12/03 18:26:26 | 000,245,880 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\System32\drivers\srtsp.sys -- (SRTSP)
DRV - [2006/12/03 18:26:22 | 000,406,672 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys -- (SPBBCDrv)
DRV - [2006/12/03 18:25:10 | 000,387,432 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2006/12/03 18:23:26 | 000,202,872 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Symantec\Definitions\SymcData\idsdefs\20061025.029\IDSvix86.sys -- (IDSvix86)
DRV - [2006/11/27 02:48:46 | 000,037,376 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\rixdptsk.sys -- (rismxdp)
DRV - [2006/11/27 02:48:44 | 000,043,520 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\rimsptsk.sys -- (rimsptsk)
DRV - [2006/11/27 02:48:44 | 000,032,256 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\rimmptsk.sys -- (rimmptsk)
DRV - [2006/11/21 07:25:44 | 000,045,568 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2006/11/02 02:36:43 | 002,028,032 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\atikmdag.sys -- (R300)
DRV - [2006/11/02 02:30:55 | 000,200,704 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\e1e6032.sys -- (e1express)
DRV - [2006/10/05 17:07:28 | 000,004,736 | ---- | M] (Gteko Ltd.) [Kernel | On_Demand | Stopped] -- C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys -- (DSproct)
DRV - [2006/08/04 19:39:10 | 000,008,192 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Stopped] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...ie7&rlz=1I7DKUS

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co...=us&ibd=0070924
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 2
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...ie7&rlz=1I7DKUS
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.5.1: C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.5.1: C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\marissa\AppData\Local\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\marissa\AppData\Local\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)



========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&q={searchTerms}&{google:cursorPosition}sugkey={google:suggestAPIKeyParameter}
CHR - homepage: http://www.google.com/
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\marissa\AppData\Local\Google\Chrome\Application\26.0.1410.64\gcswf32.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Reader 8.0\Reader\Browser\nppdf32.dll
CHR - plugin: Google Update (Enabled) = C:\Users\marissa\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: YouTube = C:\Users\marissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_1\
CHR - Extension: Google Search = C:\Users\marissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_1\
CHR - Extension: Gmail = C:\Users\marissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\

O1 HOSTS File: ([2006/09/18 16:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (Reg Error: Value error.) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBHO.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O2 - BHO: (CBrowserHelperObject Object) - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll (Dell Inc.)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll (Oracle Corporation)
O3 - HKLM\..\Toolbar: (&Google) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Show Norton Toolbar) - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll (Symantec Corporation)
O3 - HKCU\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar1.dll (Google Inc.)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe (Symantec Corporation)
O4 - HKLM..\Run: [dscactivate] c:\dell\dsca.exe ( )
O4 - HKLM..\Run: [ECenter] c:\DELL\E-Center\EULALauncher.exe ( )
O4 - HKLM..\Run: [IS CfgWiz] C:\Program Files\Common Files\Symantec Shared\OPC\{31011D49-D90C-4da0-878B-78D28AD507AF}\cltUIStb.exe (Symantec Corporation)
O4 - HKLM..\Run: [osCheck] C:\Program Files\Norton Internet Security\osCheck.exe (Symantec Corporation)
O4 - HKLM..\Run: [PCMService] C:\Program Files\Dell\MediaDirect\PCMService.exe (CyberLink Corp.)
O4 - HKLM..\Run: [SigmatelSysTrayApp] C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe (SigmaTel, Inc.)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [DisplaySwitch] C:\ProgramData\DisplaySwitch.exe (Hilgraeve, Inc.)
O4 - HKCU..\Run: [OjvoIMDNwUWthsj.exe] C:\ProgramData\OjvoIMDNwUWthsj.exe File not found
O4 - HKCU..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2iexp.dll ()
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Ranges: GD ([http] in Local intranet)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 10.5.1)
O16 - DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 10.5.1)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{39951FD4-AC0A-45BA-95EB-00695533547F}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{435D3B23-D7CB-4570-B74B-A2A0117F998A}: DhcpNameServer = 163.244.112.71 10.101.101.100 163.244.101.69 163.244.100.254 163.244.112.254 10.101.101.254
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL) - C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Windows\Web\Wallpaper\img24.jpg
O24 - Desktop BackupWallPaper: C:\Windows\Web\Wallpaper\img24.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 16:43:36 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2013/05/08 20:47:00 | 000,128,512 | ---- | C] (Hilgraeve, Inc.) -- C:\ProgramData\DisplaySwitch.exe

========== Files - Modified Within 30 Days ==========

[2013/05/08 21:37:26 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/05/08 21:34:50 | 095,023,320 | ---- | M] () -- C:\ProgramData\netdislw.pad
[2013/05/08 21:34:03 | 000,003,456 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2013/05/08 21:34:03 | 000,003,456 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2013/05/08 20:57:03 | 000,065,071 | ---- | M] () -- C:\ProgramData\1.jpg
[2013/05/08 20:55:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/05/08 20:00:00 | 000,000,916 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3537020367-4227451283-433337167-1000UA.job
[2013/05/06 18:00:00 | 000,000,864 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3537020367-4227451283-433337167-1000Core.job
[2013/04/21 18:57:37 | 005,449,460 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2013/04/21 18:57:37 | 001,830,958 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2013/04/11 19:38:31 | 000,002,056 | ---- | M] () -- C:\Users\marissa\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/04/11 19:38:31 | 000,002,054 | ---- | M] () -- C:\Users\marissa\Desktop\Google Chrome.lnk

========== Files Created - No Company Name ==========

[2013/05/08 20:57:03 | 000,065,071 | ---- | C] () -- C:\ProgramData\1.jpg
[2013/01/21 10:10:34 | 000,003,278 | ---- | C] () -- C:\ProgramData\netdislw.js
[2013/01/21 10:10:23 | 095,023,320 | ---- | C] () -- C:\ProgramData\netdislw.pad
[2012/06/29 11:35:02 | 000,000,136 | ---- | C] () -- C:\ProgramData\-TSXkG7YSrXFOxzr
[2012/06/29 11:35:02 | 000,000,000 | ---- | C] () -- C:\ProgramData\-TSXkG7YSrXFOxz
[2012/06/29 11:29:33 | 000,000,256 | ---- | C] () -- C:\ProgramData\TSXkG7YSrXFOxz
[2012/06/29 11:29:20 | 000,255,736 | ---- | C] () -- C:\ProgramData\TSXkG7YSrXFOxz.exe
[2012/02/15 17:42:20 | 000,023,552 | ---- | C] () -- C:\Users\marissa\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini

========== ZeroAccess Check ==========

[2006/11/02 07:54:22 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/02/18 09:28:42 | 011,315,712 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2012/02/18 09:19:06 | 000,614,912 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2006/11/02 04:46:13 | 000,348,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2012/08/01 14:35:03 | 000,000,000 | ---D | M] -- C:\Users\marissa\AppData\Roaming\MusicNet

========== Purity Check ==========



< End of report >
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#2
gringo_pr

gringo_pr

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Hello AcidLies

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this custom script for me now and when it is complete please let me have the report and a status update for the computer.

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Posted Image text box.
    :OTL
    O4 - HKCU..\Run: [DisplaySwitch] C:\ProgramData\DisplaySwitch.exe (Hilgraeve, Inc.)
    O4 - HKCU..\Run: [OjvoIMDNwUWthsj.exe] C:\ProgramData\OjvoIMDNwUWthsj.exe File not found
    [2013/05/08 20:47:00 | 000,128,512 | ---- | C] (Hilgraeve, Inc.) -- C:\ProgramData\DisplaySwitch.exe
    [2013/05/08 21:34:50 | 095,023,320 | ---- | M] () -- C:\ProgramData\netdislw.pad
    [2013/05/08 21:34:03 | 000,003,456 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
    [2013/05/08 21:34:03 | 000,003,456 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
    [2013/05/08 20:57:03 | 000,065,071 | ---- | M] () -- C:\ProgramData\1.jpg
    [2013/01/21 10:10:34 | 000,003,278 | ---- | C] () -- C:\ProgramData\netdislw.js
    [2013/01/21 10:10:23 | 095,023,320 | ---- | C] () -- C:\ProgramData\netdislw.pad
    [2012/06/29 11:35:02 | 000,000,136 | ---- | C] () -- C:\ProgramData\-TSXkG7YSrXFOxzr
    [2012/06/29 11:35:02 | 000,000,000 | ---- | C] () -- C:\ProgramData\-TSXkG7YSrXFOxz
    [2012/06/29 11:29:33 | 000,000,256 | ---- | C] () -- C:\ProgramData\TSXkG7YSrXFOxz
    [2012/06/29 11:29:20 | 000,255,736 | ---- | C] () -- C:\ProgramData\TSXkG7YSrXFOxz.exe
    :Files
    ipconfig /flushdns /c
    
    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    [reboot]
    
  • Then click the Run Fix button at the top.
  • Click Posted Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

    Note** if the report does not popup after the computer reboots you can find it here in this folder - C:\_OTL\MovedFiles

    It will be named - mmddyyyy_hhmmss.log

    Where mmddyyyy_hhmmss - are numbers representing the date and time the fix was run.

Let me know How things are doing

Gringo
]
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#3
AcidLies

AcidLies

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Upon restart, it said that a change had occured to my Windows license, and this laptop is so old that I cannot properly read the product key on it in order to type it in. I guess I will have to try a factory reset and see if that fixes it.

Anyhow, thank you for your fast and professional response,
Mitchell
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#4
gringo_pr

gringo_pr

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Hello


if it booted up OK try using system restore to before the virus and see if it still gets that error



gringo
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#5
AcidLies

AcidLies

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Unfortunately, I can't seem to be able to access the start menu, as it doesn't even appear. The only thing that shows is the windows license renewal window, and a black screen behind it. When I exit out of the box, the computer goes into a seemingly infinite logging off state.
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#6
gringo_pr

gringo_pr

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Hello AcidLies

download Farbar Recovery Scan Tool and save it to a flash drive.


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
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#7
gringo_pr

gringo_pr

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#8
gringo_pr

gringo_pr

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  • Malware Removal
  • 7,268 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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