Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't install Realtek Audio Driver


  • Please log in to reply

#1
Uirsa5822

Uirsa5822

    Member

  • Member
  • PipPipPip
  • 197 posts
Been trying to install the Realtek Audio driver, but doesn't seem to install. It shows up in Programs list, but nothing in device manager. Also, I have no Realtek HD Manager in control panel. I have sound, but that is only because the generic audio driver by Microsoft (high definition audio device) is installed. It lists twice under Sound in device manager.

I tried downloading from realtek site and many other sites as well. Different versions. Nothing. Tried downloading from my motherboards site (GIGABYTE GA-970A-UD3), still no luck. The audio chipset on my board is Realtek ALC889.

I have tried uninstalled high definition audio device then Realtek's drivers, in every way I can think of. Every time I restart, high definition audio device installs itself, as if I never even installed Realtek.

So I'm at a loss... Any help is appreciated.
  • 0

Advertisements


#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts
Hi Ech0es,

Do you have the driver mb_driver_audio_realtek_azalia-amd_w8.exe from Gigabyte site extracted to some folder?
Can you try this, open the Device Manager and locate the High Definition Audio Device, right click and choose Update Driver Software..., click Browse my computer for driver software on the next window select the root folder where the driver is extracted and make sure you have the box Include subfolders checked, click Next and let windows try to find an appropriated driver.

Did you install the chipset driver for your motherboard? Some times this helps when installing other drivers...
http://download.giga...hipset_win7.exe
  • 0

#3
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
Not sure where to find the mb_driver_audio_realtek_azalia-amd_w8.exe on their site. I have downloaded their Audio driver but that is for HDMI sound.

I also tried updating the software and browsing my computer, but that doesn't work. It just tells me the best driver is already installed. When I browse, this folder is already selected for me: C:\Program Files (x86)\Realtek\NICDRV_8169\WIN7\WIN7\64

Also the chipset drivers are just the AMD Catalyst? Which I already have installed. But from AMD's site.

Edited by Ech0es, 09 May 2013 - 12:38 PM.

  • 0

#4
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts
Hi,

You need to download mb_driver_audio_realtek_azalia-amd_w8.exe from the Gigabyte site for your board.

If you didn't install this one before please run the file, it will extract to the folder where you have the mb_driver_audio_realtek_azalia-amd_w8 file, then run the setup inside the HDAudio folder.

The path you refer C:\Program Files (x86)\Realtek\NICDRV_8169\WIN7\WIN7\64 its the Network Driver it will not work for the Audio.

Also the chipset drivers are just the AMD Catalyst? Which I already have installed. But from AMD's site.

The AMD Catalyst its the Driver for the Graphic card, the chipset drivers includes specific hardware information that Windows needs to correctly use the chips, etc. your motherboard have. It should be the first driver to install just after finish installing windows.
  • 0

#5
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
Oh that is the HD Audio. Yes, I have downloaded that and installed it. But it doesn't quite work, just shows it's not plugged in under Sounds:

Posted Image


I can only select the high definition audio device. Also, this realtek manager under control panel.
  • 0

#6
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts

Oh that is the HD Audio. Yes, I have downloaded that and installed it. But it doesn't quite work, just shows it's not plugged in under Sounds:

Posted Image


I can only select the high definition audio device. Also, this realtek manager under control panel.


The picture shows ATI HDMI Audio this one its related to the Graphic card.

Please download an extract the mb_driver_audio_realtek_azalia-amd_w8 and try to do the Update driver from post #2
  • 0

#7
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
I have downloaded and extracted mb_driver_audio_realtek_azalia-amd_w8 (HD_Audio folder). I installed and restarted. Then I went to Device Manager, and tried to update driver software (also checking the include subfolders box). I selected the HD_Audio file on my desktop, it told me best driver software is already installed. Then I went to Program Files (x86)/Realtek/Audio, got the same message. Also went to Program Files/Realtek/Audio, and same message.

I have these Realtek folders, but yet the Realtek audio drive isn't installed for some reason. The High Definition Audio is Microsoft, not Realtek. And every time I uninstall it automatically reinstalls itself after every restart.

Edited by Ech0es, 09 May 2013 - 03:03 PM.

  • 0

#8
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts
Hi,

Did you install the Chipset driver also?

Which Windows version you have Vista or 7? x86 or x64?

Edit: Do you have any yellow icon on the Device Manager?

Edited by SleepyDude, 09 May 2013 - 03:42 PM.

  • 0

#9
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
Yes, I also installed the Chipset driver. I am running Windows 7 64bit. And no yellow ! in Device Manager.
  • 0

#10
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts

Yes, I also installed the Chipset driver. I am running Windows 7 64bit. And no yellow ! in Device Manager.


Your Audio driver needs help of a Microsoft driver to work called Microsoft UAA Driver on windows XP this driver can be manually instaled but on windows 7 should be included did you instal all the Windows Updates?

Besides the Security Updates some times Microsoft also offer Drivers updates for your hardware but you need to check the Optional Updates because they are not auto selected.
  • 0

Advertisements


#11
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts
Yep, Windows is fully up to date, and everything under Optional. Only thing under optional is Bing Desktop.

I have the program on my system, DriverUpdate (Microsoft certified) and it gave me a driver for my audio, which was VIA Audio Driver (http://www.via.com.t...ort/drivers.jsp).

Not sure why it would select VIA, when I have a Realtek chipset?? I did downloaded it (several days ago) but removed it as I would prefer Realtek, and would like the Realtek Audio Manager.

Edited by Ech0es, 09 May 2013 - 04:51 PM.

  • 0

#12
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts

Yep, Windows is fully up to date, and everything under Optional. Only thing under optional is Bing Desktop.

I have the program on my system, DriverUpdate (Microsoft certified) and it gave me a driver for my audio, which was VIA Audio Driver (http://www.via.com.t...ort/drivers.jsp).

Not sure why it would select VIA, when I have a Realtek chipset?? I did downloaded it (several days ago) but removed it as I would prefer Realtek, and would like the Realtek Audio Manager.


You motherboard need a driver for VIA VT6308 chip its the controller for IEEE 1394a = Firewire.
  • 0

#13
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts
Can you post a picture of the Device Manager with the Sound, video and game controllers expanded?

Thanks
  • 0

#14
Uirsa5822

Uirsa5822

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 197 posts

You motherboard need a driver for VIA VT6308 chip its the controller for IEEE 1394a = Firewire.


Yea, but there was also a audio driver and had it's own manager, which I didn't like. And it was in Sounds too. But I since removed it. I still have the left over files in Program Files. DriverUpdate won't show the driver update for VIA, so I downloaded another software (Driver Genius) and it displayed the VIA high definition drivers. I have included that in the images below:

Device Manager:
Spoiler



VIA Audio Driver Install windows:
Spoiler



So I dunno why I am getting VIA audio drivers opposed to Realtek. Both DriverUpdate and Genius suggested VIA audio. :confused:
  • 0

#15
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,878 posts
Hi,

Are you sure about the motherboard model?

Can you get the Device ID please
  • Open Device Manager (Start > Run > devmgmt.msc)
  • right click the High Definition Audio Device
  • click Properties > Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP