Power adaptor desktop PC
Posted 24 May 2013 - 01:22 AM
Posted 15 June 2013 - 01:16 PM
I am back.
Since I last replied my sister's machine has been fine. Going away last week-end & returning on Wednesday of this week the problem has returned. Simply won't come on. I had previously gave her the number you kindly provided for 'just in case'
I have told her I will send her my power supply adaptor including the mains lead that plugs into the wall socket.
If it powers up then it is most definitely her adaptor & she can then contact HP for a replacement. If it still does not power up then obviously the adaptor is not the culprit & not need to order a replacement. Do you agree with that?
Sorry to trouble you again.
Posted 16 June 2013 - 03:19 AM
To my mind it would be pointless to send her your adaptor as they are both the same.
If you do not wish to purchase the adaptor that I think is the correct one then at least ring HP to ascertain your situation.
Posted 21 June 2013 - 08:30 PM
Thanks for your response.
I appreciate what you said about the adaptor but given the fact mine works (which is the same wattage) I sent it to my sister. It still didn’t work.
That to me proves it is not the adaptor itself.
She then contacted HP & explained that her PC would not power up & that she used the adaptor I had sent her but would still not power up.
While she was on the phone to HP, out of habit she pressed the power button & guess what? It came on! First time in over a week.
She explained this & one of the support team asked her if a particular green light was illuminated behind the casing. It wasn’t. The initial diagnosis is there is a fault with the power supply unit within the PC. Even to me that makes sense why it sometimes does power up & other times not.
The following day they got back to her advising as it is no longer under warranty she will have to bear the costs of which she was already aware.
They have advised her that the repair will be in the region of £500. Wolfeymole, I find that unbelievable!
This is a machine like mine that is two years old. They have recommended she should buy a new machine instead for which they may consider her a discount.
The issue of cost is not the problem here.
The issue is that every time she has purchased a new machine, not being very PC literate I spend hours if not days configuring her PC to how she was used to the previous one via team viewer.
Grasping at straws here but can you offer any further advice?
I am really sorry for keep troubling you.
BTW, she has left the machine on permanently simply going into sleep mode when she can then wake it up. Of course that is not the solution.
Posted 22 June 2013 - 01:40 AM
The reason I ask is because he may be under a false assumption that the correct 180w is being used.
If what I have said above was not explained to the HP person then I suggest you ring them again and this time ask them quite categorically which is the correct one to use quoting the comparison that I made in Post number 6.
Posted 30 June 2013 - 05:19 PM
Not much to tell you yet. My sister has been in touch with HP a couple of times, They say the machine would not have been supplied with a 65W adaptor, my sister says it has. They were going to ring her back & of course that has not happened.
Will let you know the outcome whenever that will be.
Thanks for your patience with me.
Posted 30 June 2013 - 06:52 PM
Posted 01 July 2013 - 01:26 AM
Depending on where you live you may have rights equivalent to the UK's, The Sale Of Goods Act 1979, part of which states that an item supplied by a vendor must be fit for the purpose for which it is intended.
Yours, having the wrong PSU, was not.
What I find most disturbing though is the fact that the supposed "Tech" bought the exact same PSU.
Posted 15 July 2013 - 11:46 AM
This just seems to get more complicated as this issue goes on.
Last week HP sent the 180W adaptor, she cannot use it as they did not supply the the mains lead with the three prongs to fit into the wall socket.Obviously the existing lead will not fit into the adaptor as it is too small.
After having left the PC on permanently for a couple of weeks she had to turn it off to try the new adaptor only to discover the existing lead will not fit into the the new adaptor.Attempting to power the machine up again fails. Until she receives the missing lead there is nothing more she can do.
When she first contacted HP she paid £65 for a six month support plan, not being up on computers she thought it was support for hardware which it is not. It is for software. I got her to ring them explaining that I was quite capable of assisting her with software issues but they will not refund the payment.
She had already paid £50 over a month ago for someone to call on her who ordered the incorrect replacement adaptor from e-bay. Although she returned the adaptor the seller has refused to refund her. So perhaps you can understand this seems to get more complicated as time passes.
I will get back once she has received the missing lead.
Thank to all of you for your patience.
Edited by serida, 15 July 2013 - 11:47 AM.
Posted 16 July 2013 - 01:21 AM
Posted 16 August 2013 - 07:39 PM
HP eventually sent the missing mains lead that fits into the 180W adaptor.
While awaiting the missing lead she had on a daily basis kept trying to power the machine up using the original 65W adaptor. The day before the missing lead was delivered she was successful in powering the machine up & it was running fine, I will state again this was with the original 65W adaptor.
The following day when she received the lead for the 180W adaptor she powered down the machine in order to replace with the 180W adaptor. Guess what? The machine would not power up!
She tried persistently for about another five days & eventually it powered up. Since then she has not switched the machine off for fear of not getting it back on again.
Without trying to appear smart this proves to me that it is not the adaptor at fault especially as I have the 65W adaptor & there is no problem with my machine.
To put it simply it is as if the machine will power up when it wants to regardless of which adaptor is plugged in.
If it were NEVER to come on with either adaptor I would say to my sister the machine is broken.
As the machine has been left permanently on it is frequently in sleep mode & she has no problem 'waking' it up.
More importantly with the monthly windows updates where one is prompted to do a restart to complete the installation of updates the machine will restart fine.
It is only when the machine is turned off will it not always come back on. I don't understand this.
If the power supply unit within the machine were faulty, why would the machine SOMETIMES come on?
I cannot believe it is a loose connection within the machine, it is not as if my sister is moving the machine about or removing the power adaptor,she has tried pushing the power button at an angle to see if that makes it work but it doesn't. So to summarise & to put it quite simply the machine will come on when it wants to.
I am desperate to resolve this problem with her but do not know what advice to give.
I know there is no harm leaving a PC on permanently as some people do but not for the reason she is doing it for.
I would be really grateful for any further suggestions if anyone has them.
In its current state of being left on permanently & working fine she sees no reason to discard of the machine.
I am sorry this has been a lengthy post.
Posted 17 August 2013 - 02:46 AM
Just because yours appears not to suffer the same issues is mere coincidence and possibly only a matter of time before it does so.
Were these machine bought directly from HP via Amazon or from someone that has an Amazon shop?
Posted 19 August 2013 - 08:26 PM
We both purchased these machines directly from the Amazon site, not a trader on Amazon.
I was searching a few minutes ago on google for intermittent powering up of PC. Seems quite a common problem. One person received a reply to use CPUID hardware monitor. I know this application can read the voltages,do you think it is of any use getting my sister to install it. I don't know how to use it so I would no know what too look for. I know it shows readings but how would I know if the readings were incorrect?
If what I have suggested is pointless then please let me know.
As far as asking about where the machine was purchased I am getting the impression you are focusing on the sale of goods act, of course I could be wrong.
I have read somewhere that the sale of goods act should go further than the years warranty, as to whether that is true I have no idea.
Thanks for being patient with me.
Posted 20 August 2013 - 02:19 AM
You may have a case with Amazon under the Distance Selling Regulations Act 2000 claiming that you were unaware that the wrong PSU's were sent.
Apparently this machine is no longer available at Amazon, I wonder why.
Posted 24 August 2013 - 05:02 PM
My sister has now written to amazon in great detail explaining that wrong adaptor was supplied with the machine & on receipt of the correct one the fault still persists. She has also stated that she feels she is not responsible for the cost of repair to the machine as it was HP who supplied the incorrect adaptor in the first place. Obvious to state that had she used the wrong adaptor then that would be her responsibility but that is not the case.
I won't quote anymore to you but will post back when she hears from them.
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