Thanks!
white screen
Started by
losieniecki
, May 11 2013 09:35 AM
#1
Posted 11 May 2013 - 09:35 AM
Thanks!
#2
Posted 11 May 2013 - 10:07 AM
losieniecki
Does the issue only occur when you are browsing or does it also happen when you are gaming or watching a video.
The notebook being ok when in safe mode may suggest a driver issue as only the bare essential resources are used and this includes only using the Windows generic drivers.
Overheating is another possible cause so can I ask when was the last time that the notebook was cleaned out of heat trapping dust.
Please tell us which particular model name or number that the notebook is so that we can research the specifications, an example of just a few Compaq models http://www.amazon.co...k=Compaq&page=1I have a compaq laptop
Does the issue only occur when you are browsing or does it also happen when you are gaming or watching a video.
The notebook being ok when in safe mode may suggest a driver issue as only the bare essential resources are used and this includes only using the Windows generic drivers.
Overheating is another possible cause so can I ask when was the last time that the notebook was cleaned out of heat trapping dust.
#3
Posted 11 May 2013 - 10:45 AM
It is a Presario CQ56. And it will happen at any time...watching video, gaming, browsing and sometimes on startup. I am not sure when the last time it was cleaned. It was given to me just over a year ago.
#4
Posted 11 May 2013 - 11:11 AM
Overheating can physically damage the notebook so I suggest that this is checked first, this based on the additional information that you have provided.
A tutorial to help you by HP but the principal is exactly the same + they also manufacture the Compaq brand http://h10025.www1.h...product=3927423
A tutorial to help you by HP but the principal is exactly the same + they also manufacture the Compaq brand http://h10025.www1.h...product=3927423
#5
Posted 11 May 2013 - 12:12 PM
Thanks...I will try the cleaning first then move on to the other, then go from there.
Again, Thanks so much. Will give you update as I go.
Again, Thanks so much. Will give you update as I go.
#6
Posted 11 May 2013 - 12:39 PM
You are welcome losieniecki and thanks for the update
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