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Can't open Device Manager

Started by Jess_12 , May 12 2013 03:20 AM

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#1
Jess_12
Posted 12 May 2013 - 03:20 AM

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Hi!
I also have the same problem as this, I've tried all (except for inserting a win xp disk, cause I don't have one and have no one to borrow to) and still didn't work.

So I'm asking from your deepest heart that you should help me because I really need to open my device manager immediately for I have many problem to solve when I got to open my Device manager

And if I'm beyond the topic... I want to open my Device manager because I want to fix my volume knob, because it goes down by itself and I tried a search and it says device manager should be open but when I tried to open my device manager it won't!!!

So, please help me!!!

Thanks

Jess_12 :help: :wacko:
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#2
phillpower2
Posted 12 May 2013 - 03:51 AM

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:welcome: Jess_12

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

See if Microsoft Fix It can automatically resolve the issue for you http://support.micro...kb/914231/en-us

NB: Your OP has been split from the topic in which you post to avoid any possible confusion.

It is important that you always start your own topic when requesting assistance, the issue/s that you are having may appear the same but be totally different, it will also avoid people receiving unwanted emails in their inbox for an original topic that is many years old, thank you for understanding.
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#3
Jess_12
Posted 20 May 2013 - 02:22 AM

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It is a Desktop, HP, sorry to tell you I can't find the model name or series number...and sorry for interrupting with another forum which is not mine....sorry, but I understand. And Microsoft can't help me.

Edited by Jess_12, 20 May 2013 - 02:37 AM.

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#4
SleepyDude
Posted 20 May 2013 - 03:22 AM

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Hi Jess,

Can you try this steps to get more information about your problem?

1 - Download MiniToolBox and save the file to the Desktop.

2 - Open Device Manager
  • click Start > Run
  • type devmgmt.msc click ok
If windows gives you any error please post the exact error message.

3 - Run the Minitoolbox tool from your Desktop and check the following options:
  • List last 10 Event Viewer log
Click on Go.

Post the resulting log in your next reply.
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#5
Jess_12
Posted 21 May 2013 - 01:04 AM

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I tried your Step 2, no error was send, and no window was popped up.

I also tried your Step 3, and the results are here:

MiniToolBox by Farbar Version:21-04-2013
Ran by Administrator (administrator) on 21-05-2013 at 14:43:43
Running from "C:\Documents and Settings\Administrator\My Documents\Downloads"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/20/2059 08:16:00 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:58 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:58 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:57 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:56 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:56 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:31 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:30 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:28 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (10/20/2059 08:15:28 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (10/21/2059 09:14:13 AM) (Source: DCOM) (User: PERSONAL-6CC16E)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (10/21/2059 09:14:13 AM) (Source: DCOM) (User: PERSONAL-6CC16E)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (10/21/2059 07:46:04 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 001A92745F1E has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (10/21/2059 07:45:14 AM) (Source: Service Control Manager) (User: )
Description: The swcil service terminated with the following error:
%%126

Error: (10/21/2059 03:42:47 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 001A92745F1E has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (10/21/2059 03:41:29 AM) (Source: Service Control Manager) (User: )
Description: The swcil service terminated with the following error:
%%126

Error: (10/21/2059 05:02:05 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 001A92745F1E has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (10/21/2059 04:39:47 AM) (Source: DCOM) (User: PERSONAL-6CC16E)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{E225E692-4B47-4777-9BED-4FD7FE257F0E}

Error: (10/21/2059 04:09:18 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (10/21/2059 04:09:18 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)


Microsoft Office Sessions:
=========================
Error: (08/10/2058 01:59:05 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 13 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/10/2048 06:27:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 16 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/10/2048 06:26:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 455 seconds with 420 seconds of active time. This session ended with a crash.

Error: (08/10/2048 06:19:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/10/2048 06:19:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 377 seconds with 360 seconds of active time. This session ended with a crash.

Error: (08/10/2048 03:10:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 12 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/10/2048 03:09:47 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 595 seconds with 540 seconds of active time. This session ended with a crash.

Error: (08/10/2048 02:42:50 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 12 seconds with 0 seconds of active time. This session ended with a crash.

Error: (08/10/2048 02:42:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 3624 seconds with 3540 seconds of active time. This session ended with a crash.

Error: (10/21/2059 04:11:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 128 seconds with 120 seconds of active time. This session ended with a crash.


**** End of log ****


Thanks!

Edited by Jess_12, 21 May 2013 - 01:07 AM.

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#6
SleepyDude
Posted 21 May 2013 - 03:56 AM

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Hi Jess,

It seems you computer worked for some time with an incorrect date and this prevents minitoolbox to catch the real last events, lets try with a different tool...

1 - Download Event Viewer Tool by Vino Rosso (VEW) and save the file on the Desktop

2 - Open Device Manager
  • click Start > Run
  • type devmgmt.msc click ok

3 - Execute the VEW tool and check the following options:
  • Select Log to Query
    * Application
    * System
  • Select type to list
    * Error
    * Information
  • Date of events from: 21-05-2013 to: 22-05-2013 (adjust max date to the current date)
- Press Run

Edit: Do you have an Windows XP install CD?

Edited by SleepyDude, 21 May 2013 - 04:12 AM.

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#7
Jess_12
Posted 22 May 2013 - 12:55 AM

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Hi!

When I tried you step 2, nothing appeared and no error was sent.

When I tried your step 3, this was shown...

Run-time error '13':
Type mismatch

I don't have Windows XP Install CD


Thanks!

Edited by Jess_12, 22 May 2013 - 12:56 AM.

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#8
SleepyDude
Posted 22 May 2013 - 02:41 AM

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Hi Jess,

Seems you need to do it by hand...

Can you open the Event Viewer?

  • click Start > Run
  • type eventvwr click ok

On the three at left click Applications then on the right locate events with Type Error double click on the error line and copy the Description text to your post.

Please execute this to the last 3 errors you find and then repeat the steps above also for the System category.

Thanks.
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#9
Jess_12
Posted 22 May 2013 - 03:10 AM

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Hi!

Thanks for your endless support :thumbsup:

But it seems that I can't run a program...

No error was send to me and nothing came out.

Thanks! :cool:
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#10
SleepyDude
Posted 22 May 2013 - 03:20 AM

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Hi!

Thanks for your endless support :thumbsup:

But it seems that I can't run a program...

No error was send to me and nothing came out.

Thanks! :cool:


No problem.

It seems you Windows installation isn't in good shape and without the install CD will be complicated to fix this.
In my opinion its time to consider doing a backup of your data and Restore to Factory defaults...

Do you know if the System includes a Recovery partition or the machine came with a Recovery CD/DVD?

Can you post the exact HP series and model you have?
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#11
Jess_12
Posted 29 May 2013 - 12:44 AM

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Hello!

Sorry for a very late reply, but I don't have a backup CD/DVD.

Thanks!
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#12
SleepyDude
Posted 29 May 2013 - 02:27 AM

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Hello!

Sorry for a very late reply, but I don't have a backup CD/DVD.

Thanks!


Hi,

Can you post the HP model?
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#13
Jess_12
Posted 29 May 2013 - 03:00 AM

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Hello!

HP Model of my what?
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#14
SleepyDude
Posted 29 May 2013 - 04:05 AM

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Hello!

HP Model of my what?


You said you have an HP Desktop I would like to know the exact model, is probably written on a sticker somewhere on the desktop case.
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#15
Jess_12
Posted 29 May 2013 - 05:53 AM

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Hi!

I don't know if this is right...
Maybe e950Swn or 185LM00013

Thanks!
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