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Please help - Window Explorer Crash Message (Win7)


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#1
Louis87

Louis87

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Hi everyone, please help me, thanks in advance.

When I open some files on my local hard drive in my office(not sharing drive from server)
like some excel, always appears this error message, I've already uploaded it as the attachment.

error message is, thanks all!! :thumbsup:

Log Name: Application
Source: Windows Error Reporting
Date: 7/5/2013 10:44:36 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: APAC-7-L-147.pc.apac.mintel.ad
Description:
Fault bucket 25714140, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17514
P3: 4ce7a144
P4: ntdll.dll
P5: 6.1.7601.17514
P6: 4ce7c8f9
P7: c0000005
P8: 00000000000532d0
P9:
P10:

Attached files:
C:\Users\alvin tan\AppData\Local\Temp\WER28E3.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\alvin tan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_e06fec9d551c35ac91e3502c34692d48f69ba512_14c34069

Analysis symbol:
Rechecking for solution: 0
Report Id: 09f80f73-b6c0-11e2-829d-d4bed96bcc38
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-07T02:44:36.000000000Z" />
<EventRecordID>9539</EventRecordID>
<Channel>Application</Channel>
<Computer>APAC-7-L-147.pc.apac.mintel.ad</Computer>
<Security />
</System>
<EventData>
<Data>25714140</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7a144</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7c8f9</Data>
<Data>c0000005</Data>
<Data>00000000000532d0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\alvin tan\AppData\Local\Temp\WER28E3.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\alvin tan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_e06fec9d551c35ac91e3502c34692d48f69ba512_14c34069</Data>
<Data>
</Data>
<Data>0</Data>
<Data>09f80f73-b6c0-11e2-829d-d4bed96bcc38</Data>
<Data>0</Data>
</EventData>
</Event>
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