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Atheros driving causing stuttering and BSOD


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#1
NoTimeForShenanigans

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Recently my hard drive that came in my Acer Aspire 5750 laptop failed. I bought a new one from harddrivegeeks. It got here about 5 days ago. I installed a fresh copy of windows 7 on here. I then did all the windows updates and installed Kaspkersky Internet Security 2013. I waited until last to update all the drivers.

When I went to update my drivers, I used driver genius. It downloaded all the updated drivers I needed. Everything was going fine until I got to the new Atheros driver. When it went to install, the BSOD came up. And after it restarted. For a minute I thought my hard drive was toast but it booted. This is when the stuttering started.

It would happen all randomly. I'll be listening to music or/and playing League of Legends and it'll freeze for a few seconds while stuttering. Not to mention after I tried to install the atheros driver, my wireless stopped working. It was working fine with the default driver that comes with the laptop. So I looked around on the internet to find a solution. I did everything that one could think of about this issue. Defragmented the hard drive, cleaned the registry, uninstalled kaspersky and installed MSE, went and set my paging file on memory to none. So I just completely removed my wireless driver and start using my lan driver. This actually fixed the freezing up and stuttering.

At first I thought it was fixed when I set the paging file to none. But then I installed the default wireless driver again and the stuttering started back up. Then I tried to reinstall the new atheros driver.. it didn't give me a blue screen this time but my wireless stopped working again and this is the error it gave me in device manager. "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

This stuttering is driving me insane. I can't play any games like I want because it messed me up at crucial moments. And I really don't want to have to reinstall windows 7 to fix this problem. Can anyone PLEASE tell me what I can do to fix this? I need to update this driver as I believe that is what is causing the stuttering. the driver version is Atheros AR5B9.

Edited by NoTimeForShenanigans, 16 May 2013 - 06:58 AM.

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#2
NoTimeForShenanigans

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Ok so i'm updating this thread. Every since 2 hours ago, i've been trying to trouble shoot this problem. I actually ended up reinstalling my operating system.

First thing I did was install my LAN driver then download all drivers from driver genius. I didn't turn on windows update or anything. I have done nothing but install this one driver. So I go to install the latest atheros driver and it crashes my computer yet again taking it to the blue screen of death. I wanted to honestly pull my hair out after that.

Everytime this happens, I have to disable the wireless driver and uninstall it because it gives me the same error. I went and downloaded a free driver updater and it found an even newer driver than the one i've been downloading. I thought this would work.. but as soon as I tried to install it, It crashed.

So I repeated the cycle.. this time I went to the driver website itself and downloaded the newest driver. I went to install it, and it seemed to work. It said driver had been successfully installed. I went to device manager just to make sure it wasn't getting that same error and the driver wasn't even showing up. It didn't require me to reboot or anything. So I right click the adapter driver tab and clicked scan for changes. As soon as I did that the driver came up, and boom my computer crashed again.

So I started looking through forums on here for answers. One person said to go into safe mode, uninstall driver, use ccleaner, then reinstall and restart. I did that, and the worst thing happened. I started getting a BSOD loop over and over. I had to use system restore to fix this. So I pretty much gave up.

I used system restore to go all the way back to the beginning right after I installed my Ethernet. I have no idea what's causing this. It's really hair pulling. I just want to be able to update my wireless driver and have all these problems stop. The only driver I can run is the driver that came with the laptop itself. I can't run any newer versions of the atheros drivers without it crashing the whole entire computer. I know it's not the hard drive because it's brand new. Please PLEASE somebody help me.

Edited by NoTimeForShenanigans, 16 May 2013 - 07:00 AM.

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#3
rockmilk

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Can you edit your thread and break up the wall of text.
It is possible that you will get a quicker response when you explanation of your issue is not a challenge to read.
I hope I am not coming off the wrong way just trying to help you get help. :thumbsup:
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#4
NoTimeForShenanigans

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Can you edit your thread and break up the wall of text.
It is possible that you will get a quicker response when you explanation of your issue is not a challenge to read.
I hope I am not coming off the wrong way just trying to help you get help. :thumbsup:


Done. I also have another update. I have the default wireless atheros driver installed.. but it only starts stuttering when my wirelsss is active. When it is off and i'm using my broadcom LAN, it doesn't stutter at all.
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#5
SleepyDude

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Hi,

Do you have Windows 7 x86 or x64 installed?

Can you get the Device ID for your Wireless card please
  • Open Device Manager (Start > Run > devmgmt.msc)
  • expand the Network Adapters right click on your Wireless card
  • click Properties > click Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply

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#6
NoTimeForShenanigans

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Hi,

Do you have Windows 7 x86 or x64 installed?

Can you get the Device ID for your Wireless card please

  • Open Device Manager (Start > Run > devmgmt.msc)
  • expand the Network Adapters right click on your Wireless card
  • click Properties > click Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply


I have 64 bit windows 7.

PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01
PCI\VEN_168C&DEV_002E&SUBSYS_E034105B
PCI\VEN_168C&DEV_002E&CC_028000
PCI\VEN_168C&DEV_002E&CC_0280
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#7
SleepyDude

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I have 64 bit windows 7.

PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01
PCI\VEN_168C&DEV_002E&SUBSYS_E034105B
PCI\VEN_168C&DEV_002E&CC_028000
PCI\VEN_168C&DEV_002E&CC_0280


Hi,

You card is Atheros AR9285. Go to this page and download the first driver v10.0.0.234 click the green button Click for Download and wait for a popup to save the file
Install the driver and see how it works for you.
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#8
NoTimeForShenanigans

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I have 64 bit windows 7.

PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01
PCI\VEN_168C&DEV_002E&SUBSYS_E034105B
PCI\VEN_168C&DEV_002E&CC_028000
PCI\VEN_168C&DEV_002E&CC_0280


Hi,

You card is Atheros AR9285. Go to this page and download the first driver v10.0.0.234 click the green button Click for Download and wait for a popup to save the file
Install the driver and see how it works for you.


I did exactly what you said, and it crashed again. But this time instead of loading back up, it kept looping the BSOD. I had to go into safe mode and disable and uninstall the driver that you told me to install. I guess it just reverted back to my old wireless driver. The driver I have now for wireless is about 3 years old. It's the factory driver that came with the laptop. I don't know what's going on honestly.
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#9
SleepyDude

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I did exactly what you said, and it crashed again. But this time instead of loading back up, it kept looping the BSOD. I had to go into safe mode and disable and uninstall the driver that you told me to install. I guess it just reverted back to my old wireless driver. The driver I have now for wireless is about 3 years old. It's the factory driver that came with the laptop. I don't know what's going on honestly.


But does it works with the old driver?

You should try a clean install of the driver,
- boot in Safe Mode
- use the Device Manager to Uninstall the driver but make sure you select the option "Delete the driver software for this device."
- boot normally
- install the last driver
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#10
NoTimeForShenanigans

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I did exactly what you said, and it crashed again. But this time instead of loading back up, it kept looping the BSOD. I had to go into safe mode and disable and uninstall the driver that you told me to install. I guess it just reverted back to my old wireless driver. The driver I have now for wireless is about 3 years old. It's the factory driver that came with the laptop. I don't know what's going on honestly.


But does it works with the old driver?

You should try a clean install of the driver,
- boot in Safe Mode
- use the Device Manager to Uninstall the driver but make sure you select the option "Delete the driver software for this device."
- boot normally
- install the last driver


It does work, but whenever I connect wirelessly, it causes my computer to freeze and stutter. Right now i'm on ethernet lan and it works just fine. And i've already tried that. It didn't work but ended up giving me the BSOD loop at startup. On the old harddrive, everything worked perfectly. I remember updating the atheros driver and everything. Nothing went wrong. It wasn't until I had to buy a new harddrive and install a fresh copy of windows that it started giving me trouble.
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#11
SleepyDude

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It does work, but whenever I connect wirelessly, it causes my computer to freeze and stutter. Right now i'm on ethernet lan and it works just fine. And i've already tried that. It didn't work but ended up giving me the BSOD loop at startup. On the old harddrive, everything worked perfectly. I remember updating the atheros driver and everything. Nothing went wrong. It wasn't until I had to buy a new harddrive and install a fresh copy of windows that it started giving me trouble.


Did you do any other changes when installing the new HD? maybe something on the BIOS?

Do you know if the old driver is 9.1.0.334 like the one on the Acer site?

If I understand correctly you did an clean install using a Windows 7 DVD and not using the recovery DVD?
Do you have the recovery DVD?
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#12
NoTimeForShenanigans

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It does work, but whenever I connect wirelessly, it causes my computer to freeze and stutter. Right now i'm on ethernet lan and it works just fine. And i've already tried that. It didn't work but ended up giving me the BSOD loop at startup. On the old harddrive, everything worked perfectly. I remember updating the atheros driver and everything. Nothing went wrong. It wasn't until I had to buy a new harddrive and install a fresh copy of windows that it started giving me trouble.


Did you do any other changes when installing the new HD? maybe something on the BIOS?

Do you know if the old driver is 9.1.0.334 like the one on the Acer site?

If I understand correctly you did an clean install using a Windows 7 DVD and not using the recovery DVD?
Do you have the recovery DVD?


That's the one I installed, from the acer website. And no. The recover disc I have doesn't work. I had to get a copy of windows to install it.
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#13
SleepyDude

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That's the one I installed, from the acer website. And no. The recover disc I have doesn't work. I had to get a copy of windows to install it.


Do you know why the Recovery Disk doesn't work?
If you can restore the machine to factory defaults and the problem continues then you know its something Hardware related...
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#14
NoTimeForShenanigans

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That's the one I installed, from the acer website. And no. The recover disc I have doesn't work. I had to get a copy of windows to install it.


Do you know why the Recovery Disk doesn't work?
If you can restore the machine to factory defaults and the problem continues then you know its something Hardware related...


I have no idea why it doesn't work. And I don't have the money to get another set of recovery disc at the moment.

Hardware related? What do you mean?
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#15
SleepyDude

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I have no idea why it doesn't work. And I don't have the money to get another set of recovery disc at the moment.

Can you check the Recovery Disk using CDCheck if it fail the test you know for sure that the problem is a bad burned disk or it's bad due to scratches or similar.

Hardware related? What do you mean?


Its only a theory but the Wireless card can be bad, it's failing and giving troubles until stop working completely.
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