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Computer crashing / video corruption after playing video games


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#1
maniackz

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Hi,

i have had this issue for a while now, when playing a pc game generally dayz, borderlands2 and battlefield 3 my computer will force stop all programs practically crashing my pc, if i have internet open in the background the this occurs it will ask me to force close every program open as they stop responding, sometimes if i have internet before it force stop it i have discolouration where ever my mouse goes for a few seconds until it force closes, i have sent my graphics card off to be tested and no faults were found. i have even emailed amd who prompted me to get my card tested but also said it could be my power supply. I have reinstalled windows and it has only crashed once since, i am waiting for my card to be posted back but i want the problem solved for when it gets here so i dont have anymore interrupted gaming. i have asked and searched everywhere but no good so far.

please help!!! thanks! :)
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#2
phillpower2

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:welcome: maniackz

Please provide information about your computer, is it a brand name such as Dell or HP etc, if it is let us know the brand and model name or number + your video card details

If it is a custom built computer let us know the brand and model name or number of the following;
Motherboard
CPU
Ram
Video card
PSU

How many HDDs do you have.
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#3
maniackz

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Hi,

Its a custom build here are my components:

Motherboard - ASROCK N68-S3 UCC
CPU - AMD PHENOM 2 x4 850
RAM - 8GB DDR3
Video card - currently have AMD RADEON HD 5450, the card i normally have is Sapphire HD 7770
PSU - unsure cant see the make on the psu

and i have 2 HDDs
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#4
iammykyl

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Gday.
While Phillpower2 is off line Please do the following, this will assist with trouble shooting.
Please download , > run, > post a screenshot of the result. > http://www.cpuid.com...64-setup-en.exe
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#5
iammykyl

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A couple of diagnostic tools for you to run.

Please Run the PCPitstop.com OverDrive Full Tests Here's how:You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to "Run as Administrator". After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.
Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDriveIn the User Login -
Click on "Sign up FREE!" You'll need to submit a valid email address and create your own password, then click - Create Account (button) Now enter your email address and password to Log in,
Select - Scan this system Now! (button) You will then be asked to download an ActiveX component and allow it to install.It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.
The Full Tests takes about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.Please post the URL internet address, from your Results browser address bar, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.
Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.
While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.
Thanks to rshaffer61 for the PCPitstop information
NB: An example of the URL that we require and the information that it leads to http://www.pcpitstop...?conid=25271813
*********************
Please download Speccy, install, run. Here is how to publish the link to us. http://www.piriform....file-to-the-web

Download Speccy, > http://www.piriform.com/speccy


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#6
maniackz

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just uploaded a screenshot off cpu-z. not sure how much you wanted so just did the CPU.
I also cant seem to get PCPitstop Overdrive to work, it does not open a security certificate for me to accept.

This is my speccy URL: http://speccy.pirifo...z2FIYfr3EPpv2eD

Edited by maniackz, 17 May 2013 - 07:34 AM.

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#7
maniackz

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Pic didnt upload 1st time.

Attached Thumbnails

  • cpuz.jpg

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#8
iammykyl

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Thanks for the updates.
Your upload for CPU_Z does not show. Screen shot please of the CPU and SPD.

Please download HWMonitor, run, then post a screenshot. http://www.cpuid.com.../hwmonitor.html

EDIT.

Sorry, did not refresh before posting, now see the cpu-z.
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#9
maniackz

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Here is the HWMonitor screenshot.

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  • HWMonitor.jpg

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#10
phillpower2

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Hello maniackz

The voltages appear ok but can I ask if the readings were taken when the computer was idle.

We also need to know the PSU details so you will need to do a physical check to get them for us, a link to help you gain access to the PSU but not remove it http://www.dummies.c...wer-supply.html

The information we require will be on a label like the one in the attachment below;
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#11
maniackz

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Yeah the computer was idle at the time, bt i have just recieved my old card back so when i put that back in i will run a game with Hardware Monitor running in the background. ill also get my PSU details when putting the card in.
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#12
phillpower2

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Thanks for the update :thumbsup:
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#13
maniackz

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here us a screenshot of hardware monitor after about an hour of high res gaming.

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  • hw gaming.png

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#14
phillpower2

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How is the computer running now.

Did you get the PSU details for us.
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#15
maniackz

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was gaming last night, still crashing on dayz / diablo 3. psu is 400w ATX switching power supply
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