[marktheja]

avira free antivirus
advanced systemcare
iobit malware fighter
computer slow

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Hello marktheja

My name is Nutloaf, and I will be helping you with your issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.


Having multiple Antivirus programs installed could be the cause of your problems. I would also like to check for Malware. Firstly:

1. Did you pay for any of these programs?
2. Did you download all 3?
Please complete the following:

1. Uninstall 2 Antivirus
Having more than 1 Antivirus installed will cause problems, a slow computer for example or no protection as they can cancel each other out.

• If all 3 are free then I would keep Avira, and uninstall Advanced Systemcare and iObit Malware Fighter.
• Click Start select Control Panel then select Add or Remove Programs for XP or Programs and Features for Vista and above.
• Uninstall Advanced Systemcare and iObit Malware Fighter.

2. DOWNLOAD OTL

• Using this link Download OTL and save it to your Desktop
• If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
• Double Click the OTL icon for XP, for Vista and above right click OTL and Run as Administrator.
• Make sure the following boxes are checked:
• Standard Output
• Scan All Users
• Use Company-Name WhiteList
• Skip Microsoft Files
• Use No-Company-Name WhiteList
• LOP Check
• Purity Check
• In the Extra Registry box select Use Safe List
• Now Click Run Scan
• OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
• Post both in your next reply

Things I want to see in your next post.

• OTL Log and Extras Log.
• 1 Antivirus installed.

[Nutloaf]

Hello marktheja

My name is Nutloaf, and I will be helping you with your issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.


Having multiple Antivirus programs installed could be the cause of your problems. I would also like to check for Malware. Firstly:

1. Did you pay for any of these programs?
2. Did you download all 3?
Please complete the following:

1. Uninstall 2 Antivirus
Having more than 1 Antivirus installed will cause problems, a slow computer for example or no protection as they can cancel each other out.

• If all 3 are free then I would keep Avira, and uninstall Advanced Systemcare and iObit Malware Fighter.
• Click Start select Control Panel then select Add or Remove Programs for XP or Programs and Features for Vista and above.
• Uninstall Advanced Systemcare and iObit Malware Fighter.

2. DOWNLOAD OTL

• Using this link Download OTL and save it to your Desktop
• If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
• Double Click the OTL icon for XP, for Vista and above right click OTL and Run as Administrator.
• Make sure the following boxes are checked:
• Standard Output
• Scan All Users
• Use Company-Name WhiteList
• Skip Microsoft Files
• Use No-Company-Name WhiteList
• LOP Check
• Purity Check
• In the Extra Registry box select Use Safe List
• Now Click Run Scan
• OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
• Post both in your next reply

Things I want to see in your next post.

• OTL Log and Extras Log.
• 1 Antivirus installed.

[Nutloaf]

Posted here instead of CMF. My apologies.

Edited by Nutloaf, 21 May 2013 - 07:06 PM.

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.