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White Screen of Death on HP Desktop (after logging into windows)


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#1
Chobbs

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Hello! I hope I don't sound too stupid here, I'm not that tech savvy. ;)

My HP desktop is showing only a white screen after I log in to windows (vista). I can't see anything but a cursor, and task manager is not opening up.

I found a link where someone had helped another person solve the problem using FRST (I think it's called) so I tried to use the same method and I think I made it even worse, lol.

I would be SO appreciative for any ideas to solve this problem! Thank you so much!
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#2
JSntgRvr

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:welcome:

Please post the FRST log and the fixlist you had previously ran.
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#3
Chobbs

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Hi GloMo! Thanks for the welcome and I apologize for the delay!

I followed the instructions here:

http://www.geekstogo...n-after-log-in/

It did not help, and I wonder if it was specific to that persons computer? :/ Ooops.

Here is the FRST report I got last, thank you so much for your help:

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 16-05-2013
Ran by SYSTEM on 16-05-2013 15:29:57
Running from F:\
Windows Vista ™ Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery
The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe" [2206280 2008-06-10] (Microsoft Corporation)
HKLM\...\Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [500208 2010-03-06] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe [65536 2007-04-18] (Hewlett-Packard Company)
HKLM-x32\...\Run: [KBD] C:\Program Files (x86)\Hewlett-Packard\KBD\KbdStub.EXE [12288 2008-07-21] (Microsoft)
HKLM-x32\...\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe [75008 2008-10-09] (Hewlett-Packard)
HKLM-x32\...\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin [611712 2008-11-13] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe [2042208 2011-10-17] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup [623880 2008-09-09] (Intuit Inc. All rights reserved.)
HKLM-x32\...\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe [150016 2008-08-20] (Hewlett-Packard)
HKLM-x32\...\Run: [MaxMenuMgr] "C:\Program Files (x86)\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe" [185640 2009-05-01] (Seagate LLC)
HKLM-x32\...\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59280 2012-11-28] (Apple Inc.)
HKLM-x32\...\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2011-09-27] (Apple Inc.)
HKLM-x32\...\Run: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe" [1391272 2012-01-03] (Ask)
HKLM-x32\...\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2011-05-10] (Hewlett-Packard)
HKLM-x32\...\Run: [Guffins Search Scope Monitor] "C:\PROGRA~2\Guffins\bar\1.bin\u4srchmn.exe" /m=2 /w /h [42536 2012-07-23] (MindSpark)
HKLM-x32\...\Run: [Guffins Browser Plugin Loader] C:\PROGRA~2\Guffins\bar\1.bin\u4brmon.exe [30096 2012-07-23] (VER_COMPANY_NAME)
HKLM-x32\...\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime [421888 2012-10-25] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" [152544 2012-12-12] (Apple Inc.)
HKLM-x32\...\Run: [LogMeIn Hamachi Ui] "C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start [2255360 2012-12-14] (LogMeIn Inc.)
HKLM-x32\...\Run: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe" [1226928 2013-05-14] (AVG Secure Search)
HKU\Default\...\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN [972080 2008-10-17] (Hewlett-Packard)
HKU\Default User\...\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN [972080 2008-10-17] (Hewlett-Packard)
HKU\Hobson\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2009-03-03] (Google Inc.)
HKU\Hobson\...\Run: [Akamai NetSession Interface] "C:\Users\Hobson\AppData\Local\Akamai\netsession_win.exe" [4480768 2013-01-26] (Akamai Technologies, Inc.)
HKU\Hobson\...\Run: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [59872 2012-12-17] (Apple Inc.)
HKU\Hobson\...\Run: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe [x]
HKU\Hobson\...\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe [x]
HKU\Hobson\...\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun [18642024 2013-02-28] (Skype Technologies S.A.)
HKU\Hobson\...\Winlogon: [Shell] explorer.exe,C:\Users\Hobson\AppData\Roaming\skype.dat [123392 2011-11-18] (InnoTech Soft Co. Ltd.) <==== ATTENTION
AppInit_DLLs: avgrssta.dll [12464 2009-08-19] (AVG Technologies CZ, s.r.o.)
Startup: C:\ProgramData\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
ShortcutTarget: HP Digital Imaging Monitor.lnk -> C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co.)
Startup: C:\ProgramData\Start Menu\Programs\Startup\Kaspersky Security Scan.lnk
ShortcutTarget: Kaspersky Security Scan.lnk -> C:\Program Files (x86)\Kaspersky Security Scan\KSS.exe ()
Startup: C:\ProgramData\Start Menu\Programs\Startup\Spyder3Utility.lnk
ShortcutTarget: Spyder3Utility.lnk -> C:\Program Files (x86)\Datacolor\Spyder3Pro\Utility\Spyder3Utility.exe ()
Startup: C:\ProgramData\Start Menu\Programs\Startup\WinZip Quick Pick.lnk
ShortcutTarget: WinZip Quick Pick.lnk -> C:\Program Files\WinZip\WZQKPICK32.EXE (WinZip Computing, S.L.)
SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - C:\Windows\System32\webcheck.dll (Microsoft Corporation)

==================== Services (Whitelisted) =================

S2 Akamai; c:\program files (x86)\common files\akamai/netsession_win_ca0e279.dll [4561152 2013-03-25] (Akamai Technologies, Inc.)
S2 ASTSRV; C:\Windows\SysWow64\ASTSRV.EXE [57344 2008-05-19] (Nalpeiron Ltd.)
S2 avg8wd; C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe [297752 2009-08-19] (AVG Technologies CZ, s.r.o.)
S2 CCALib8; C:\Program Files (x86)\Canon\CAL\CALMAIN.exe [96341 2006-03-30] (Canon Inc.)
S2 FileZilla Server; C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe [691200 2009-06-21] (FileZilla Project)
S2 GuffinsService; C:\PROGRA~2\Guffins\bar\1.bin\u4barsvc.exe [42504 2012-07-23] (COMPANYVERS_NAME)
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#4
Chobbs

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Oh here is the fix list I have on the thumb drive too:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 16-05-2013
Ran by SYSTEM at 2013-05-16 15:21:32 Run:1
Running from F:\
Boot Mode: Recovery
==============================================

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ShopAtHomeWatcher => Value not found.
HKEY_USERS\Owner\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value not found.
C:\Users\Owner\AppData\Roaming\ShopAtHome => File/Directory not found.
C:\Users\Owner\AppData\Roaming\skype.dat => File/Directory not found.
C:\Users\Owner\BITAE5D.tmp => File/Directory not found.
C:\Users\Owner\AppData\Roaming\skype.ini => File/Directory not found.
C:\Users\Owner\wgsdgsdgdsgsd.exe => File/Directory not found.

==== End of Fixlog ====
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#5
JSntgRvr

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The log appears incomplete.

Lets try this fix.

Download the enclosed file. Attached File  fixlist.txt   151bytes   90 downloads

Save it next to FRST, overwriting the existing one..

Run FRST as you did before, except that this time around, click on the Fix button and wait.

The tool will make a log in the flashdrive (Fixlog.txt) please post it to your reply.

Attempt to boot in Normal Mode. If able, let me know, else re-scan with FRST and post a complete report.
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#6
Chobbs

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Thank you SO much! I will try that out as soon as I get home and report back!!
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#7
Chobbs

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GloMo, THANK YOU SO MUCH!!! Oh my gosh, it totally worked!! I had tried so many things, I so appreciate you helping me out, and so do my kids who broke the computer in the first place. ;) THANK YOU!!!
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#8
Chobbs

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Oh, here is the fix log, just in case there is something else I need to do :)

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 16-05-2013
Ran by SYSTEM at 2013-05-18 13:51:26 Run:2
Running from F:\
Boot Mode: Recovery
==============================================

HKEY_USERS\Hobson\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.

==== End of Fixlog ====
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#9
JSntgRvr

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Lets scan the computer.

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete

Posted Image

Once done it will ask to reboot, allow this
On reboot a log will be produced at C:\ADWCleaner[XX].txt please post it in your next reply.


Posted Image Please download Malwarebytes' Anti-Malware from Here. Never download Malwarebytes' Anti-Malware from other sources.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.


Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • OTL should now start. Change the following settings
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
  • Please post the contents of the OTL.txt file and attach the Extras.Txt, if any, in your next reply.

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#10
Chobbs

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Thanks again! Here is the adwcleaner report:

# AdwCleaner v2.301 - Logfile created 05/19/2013 at 11:07:37
# Updated 16/05/2013 by Xplode
# Operating system : Windows ™ Vista Home Premium Service Pack 2 (64 bits)
# User : Hobson - HOBSON-PC
# Boot Mode : Normal
# Running from : C:\Users\Hobson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EJD7LC5A\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\Ask.com
Deleted on reboot : C:\Program Files (x86)\Common Files\AVG Secure Search
Deleted on reboot : C:\Program Files (x86)\DefaultTab
Deleted on reboot : C:\Program Files (x86)\FantastiGames Toolbar
Deleted on reboot : C:\Program Files (x86)\Free Offers from Freeze.com
Deleted on reboot : C:\Program Files (x86)\Guffins
Deleted on reboot : C:\Program Files (x86)\Mozilla Firefox\extensions\{1FD91A9C-410C-4090-BBCC-55D3450EF433}
Deleted on reboot : C:\Program Files (x86)\Zoom Downloader
Deleted on reboot : C:\ProgramData\boost_interprocess
Deleted on reboot : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Zoom Downloader
Deleted on reboot : C:\ProgramData\Tarma Installer
Deleted on reboot : C:\ProgramData\WeCareReminder
Deleted on reboot : C:\Users\Hobson\AppData\Local\AskToolbar
Deleted on reboot : C:\Users\Hobson\AppData\Local\Guffins
Deleted on reboot : C:\Users\Hobson\AppData\LocalLow\AskToolbar
Deleted on reboot : C:\Users\Hobson\AppData\LocalLow\Guffins
Deleted on reboot : C:\Users\Hobson\AppData\LocalLow\Playbryte
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\{1fd91a9c-410c-4090-bbcc-55d3450ef433}
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\extensions\[email protected]
Deleted on reboot : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
File Deleted : C:\Program Files (x86)\Mozilla Firefox\.autoreg
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
File Deleted : C:\Program Files (x86)\Mozilla FireFox\searchplugins\Search_Results.xml
File Deleted : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\searchplugins\my-web-search.xml
File Deleted : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\searchplugins\Search_Results.xml
File Deleted : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\searchplugins\search-here.xml

***** [Registry] *****

Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\AskToolbar
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Guffinsbar Uninstall
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A916EEFE-6A17-4D7D-A131-2738B260BB55}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D6A34ACB-76FA-4A14-88EA-5D54797A2028}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DE2FDF7C-2637-4BA3-B427-3FCE2D331DB5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A916EEFE-6A17-4D7D-A131-2738B260BB55}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D6A34ACB-76FA-4A14-88EA-5D54797A2028}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DE2FDF7C-2637-4BA3-B427-3FCE2D331DB5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F8F03266-DEC7-4F5C-A6D3-D88533EE9070}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BD172BA-3F40-4303-BCA1-0484B5BA2A7B}
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.DynamicBarButton
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.DynamicBarButton.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.FeedManager
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.FeedManager.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.HTMLMenu
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.HTMLMenu.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.HTMLPanel
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.HTMLPanel.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.MultipleButton
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.MultipleButton.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.PseudoTransparentPlugin
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.PseudoTransparentPlugin.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.Radio
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.Radio.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.RadioSettings
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.RadioSettings.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.ScriptButton
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.ScriptButton.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.SettingsPlugin
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.SettingsPlugin.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.SkinLauncher
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.SkinLauncher.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.ThirdPartyInstaller
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.ThirdPartyInstaller.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.UrlAlertButton
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.UrlAlertButton.1
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.XMLSessionPlugin
Key Deleted : HKLM\SOFTWARE\Classes\Guffins.XMLSessionPlugin.1
Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{0B070B7B-5574-4735-B4AA-0543DF03FDFA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{18E5FE5F-481D-4991-B833-CA21803D5E7D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1D00DBBA-73F1-4784-88D3-2EEC61B2E99B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3F6160FE-2EBC-45D6-B1B7-12687D267036}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{71A63FCB-02F9-4632-B7CE-2D136BF2EAC8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{7832DE29-0904-406C-AD68-E0D5C3C3A4EA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{7C75F6AB-5FB4-4AB2-AC5C-8A9AE211553E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{8EF6E3A3-2C8D-4CD3-8FA3-8E901D8EFA90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A7AE7537-9C87-4F9C-A494-84FA5AD092F0}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{AC480FBE-24AB-4372-9A32-02AB0BAE8B6B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{F379BD31-1B3D-41F7-9349-35004298B4C6}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{006BFF73-D6B8-4CC0-A982-1E041D625B08}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D69E858-32D5-4888-A395-579C8124112B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8013018C-73F4-4642-B2D1-9D83C2AAFBC2}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{956E5A3F-B1C2-4E81-9F30-84349CE7BAF0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DAD15D1B-6E60-4312-B1DB-0590A1C6858E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F8F03266-DEC7-4F5C-A6D3-D88533EE9070}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@Guffins.com/Plugin
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{006BFF73-D6B8-4CC0-A982-1E041D625B08}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1B3F043D-1AFC-4BC1-8C5E-6DC54EAD3AE1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1D69E858-32D5-4888-A395-579C8124112B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1F28C606-9536-4078-B89F-143B5C01571C}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{224469FC-D32A-423E-90C3-0F69EF5724B8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3BF72F68-72D8-461D-A884-329D936C5581}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{442D3D85-B938-4FF8-9C15-027405DEA3EC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{47B3F06E-CEC0-4670-AE2F-033F46EA5177}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{49A32F81-0BA1-4B43-856C-9A61425E5BF1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{71A84035-08AD-4964-B6E9-9FFC06390057}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{78E9D883-93CD-4072-BEF3-38EE581E2839}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8013018C-73F4-4642-B2D1-9D83C2AAFBC2}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{83AC1413-FCE4-4A46-9DD5-4F31F306E71F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{956E5A3F-B1C2-4E81-9F30-84349CE7BAF0}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9A04E19D-AAF5-4D2B-87C6-2F01B7E205B4}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A6405EC8-0E8A-49AF-978E-F7FAC946950B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A916EEFE-6A17-4D7D-A131-2738B260BB55}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE71CA5E-F67D-4507-8EE3-2C64C79131FE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B52A4484-AB18-44D5-BB8E-5631573FE90F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D6A34ACB-76FA-4A14-88EA-5D54797A2028}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DAD15D1B-6E60-4312-B1DB-0590A1C6858E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DE2FDF7C-2637-4BA3-B427-3FCE2D331DB5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F8E548A0-AD49-456C-A72C-977D06415C68}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F8F03266-DEC7-4F5C-A6D3-D88533EE9070}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1D2AA885-2C50-4758-A262-17254662A5D5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49A32F81-0BA1-4B43-856C-9A61425E5BF1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C277597D-C02B-4C09-9778-671530D2700F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D22421A9-9464-4365-AE9B-D4AD70B99924}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FF777BF5-D424-4519-A61E-2B5BB204894D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BD172BA-3F40-4303-BCA1-0484B5BA2A7B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A916EEFE-6A17-4D7D-A131-2738B260BB55}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D6A34ACB-76FA-4A14-88EA-5D54797A2028}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Guffinsbar Uninstall
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BF72F68-72D8-461D-A884-329D936C5581}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{78E9D883-93CD-4072-BEF3-38EE581E2839}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83AC1413-FCE4-4A46-9DD5-4F31F306E71F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D22421A9-9464-4365-AE9B-D4AD70B99924}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FF777BF5-D424-4519-A61E-2B5BB204894D}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ApnUpdater
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{DE2FDF7C-2637-4BA3-B427-3FCE2D331DB5}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{C3D3840C-12EA-4461-A61D-190555FECC82}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Guffins Browser Plugin Loader]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Guffins Search Scope Monitor]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{DE2FDF7C-2637-4BA3-B427-3FCE2D331DB5}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16483

[OK] Registry is clean.

-\\ Mozilla Firefox v3.6.21 (en-US)

File : C:\Users\Hobson\AppData\Roaming\Mozilla\Firefox\Profiles\eoai8ln7.default\prefs.js

Deleted : user_pref("extensions.asktb.InstallDir", "C:\\Program Files (x86)\\Ask.com\\");
Deleted : user_pref("extensions.asktb.apn_dbr", "ie_9.0.8112.16421");
Deleted : user_pref("extensions.asktb.cbid", "FY");
Deleted : user_pref("extensions.asktb.config-updated", false);
Deleted : user_pref("extensions.asktb.crumb", "2011.10.07+16.04.21-toolbar005iad-US-U3VyZnNpZGUsQ0EsVW5pdGVkIF[...]
Deleted : user_pref("extensions.asktb.default-channel-url-mask", "hxxp://www.ask.com/web?q={query}&o={o}&l={l}[...]
Deleted : user_pref("extensions.asktb.dtid", "YYYYYYYYUS");
Deleted : user_pref("extensions.asktb.first-launch", true);
Deleted : user_pref("extensions.asktb.first-restart-after-config-update", true);
Deleted : user_pref("extensions.asktb.guid", "dbe785b1-fc1b-4588-8e17-243c5a4d7949");
Deleted : user_pref("extensions.asktb.hxxp-header-whitelist-hosts", "[\"static-dev.en.dev.ask.com\", \"ask.com[...]
Deleted : user_pref("extensions.asktb.if", "first");
Deleted : user_pref("extensions.asktb.l", "dis");
Deleted : user_pref("extensions.asktb.last-config-req", "1341977525281");
Deleted : user_pref("extensions.asktb.last-search-timestamp", "1319078025911");
Deleted : user_pref("extensions.asktb.locale", "en_US");
Deleted : user_pref("extensions.asktb.location", "Surfside,CA,United States");
Deleted : user_pref("extensions.asktb.mdf.cookieInterval", "86400000");
Deleted : user_pref("extensions.asktb.mdf.cookieRetryInterval", "300000");
Deleted : user_pref("extensions.asktb.mdf.cookieRetrySwitch", "1");
Deleted : user_pref("extensions.asktb.mdf.cookieStampInterval", "1341977595831");
Deleted : user_pref("extensions.asktb.mdf.cookieURL", "hxxp://www.mediafire.com/toolbar/toolbarping.php?id=c2a[...]
Deleted : user_pref("extensions.asktb.mdf.pingUrlInterval", "1500000");
Deleted : user_pref("extensions.asktb.mdf.retryStamp", "1330063304491");
Deleted : user_pref("extensions.asktb.mdfWidgetUrl", "hxxp://127.0.0.1:899/show_status");
Deleted : user_pref("extensions.asktb.o", "15691");
Deleted : user_pref("extensions.asktb.overlay-reloaded-using-restart", true);
Deleted : user_pref("extensions.asktb.qsrc", "2871");
Deleted : user_pref("extensions.asktb.sa", "NO");
Deleted : user_pref("extensions.asktb.search-history-queries", "can't access my facebook fan page");
Deleted : user_pref("extensions.asktb.search-suggestions-enabled", true);
Deleted : user_pref("extensions.asktb.silent-upgrade", true);
Deleted : user_pref("extensions.asktb.silent-upgrade-from-pre-newtabs-build", false);
Deleted : user_pref("extensions.asktb.themeid", "");
Deleted : user_pref("extensions.asktb.timeinstalled", "10/7/2011 4:06:22 PM");
Deleted : user_pref("extensions.asktb.to", "");

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Hobson\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [23693 octets] - [19/05/2013 11:07:10]
AdwCleaner[S1].txt - [436 octets] - [19/05/2013 11:05:44]
AdwCleaner[S2].txt - [23125 octets] - [19/05/2013 11:07:37]

########## EOF - C:\AdwCleaner[S2].txt - [23186 octets] ##########
  • 0

#11
Chobbs

Chobbs

    New Member

  • Topic Starter
  • Member
  • Pip
  • 8 posts
Here is the Malwarebytes report:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.19.08

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Hobson :: HOBSON-PC [administrator]

5/19/2013 11:18:34 AM
mbam-log-2013-05-19 (11-18-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 227767
Time elapsed: 7 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
  • 0

#12
JSntgRvr

JSntgRvr

    Global Moderator

  • Global Moderator
  • 10,966 posts
Sorry but I missed your last notification. Do you still need help?
  • 0






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