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White screen after logon (Windows 7) [Closed]


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#1
pobby69

pobby69

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Hi,

I've been asked to repair a friends laptop which just displays a white screen after logon.

I've download frst64 and attached the logfile, can someone please help?

Thanks,

John

Attached File  FRST.txt   10.93KB   30 downloads
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#2
gringo_pr

gringo_pr

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  • Malware Removal
  • 7,268 posts
Hello pobby69

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

HKU\Susan Hale\...\Winlogon: [Shell] explorer.exe,C:\Users\Susan Hale\Application Data\AltShell.dat [0 ] () <==== ATTENTION
C:\Users\Susan Hale\AppData\Roaming\AltShell.dat
C:\Users\Susan Hale\AppData\Roaming\AltShell.ini
C:\ProgramData\ezsidmv.dat


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
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#3
pobby69

pobby69

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Hi Gringo,

Thanks so much for the quick reply. I have run frst64 with the Fix option, please see the results below: from the fixlog

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 18-05-2013
Ran by SYSTEM at 2013-05-18 15:59:08 Run:1
Running from H:\
Boot Mode: Recovery
==============================================

HKEY_USERS\Susan Hale\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.
C:\Users\Susan Hale\AppData\Roaming\AltShell.dat => Moved successfully.
C:\Users\Susan Hale\AppData\Roaming\AltShell.ini => Moved successfully.
C:\ProgramData\ezsidmv.dat => Moved successfully.

==== End of Fixlog ====

I have booted the computer in normal mode as requested and the desktop has loaded as it did prior to the white screen.

Thanks for your help so far, please let me know what the next steps are.

Cheers,

John
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#4
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello pobby69

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.





-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo
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#5
pobby69

pobby69

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Hi Gringo,

Here is the text from the adwCleaner log, the log file for JRT is at the bottom.

# AdwCleaner v2.301 - Logfile created 05/18/2013 at 20:33:47
# Updated 16/05/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Susan Hale - SUSANHALE-TOSH
# Boot Mode : Normal
# Running from : G:\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\crawlersrch.xml
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Users\Susan Hale\Application Data\Mozilla\Firefox\Profiles\ps0zo3cs.default\searchplugins\MyStart Search.xml
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\Crawler
Folder Deleted : C:\Program Files (x86)\Inbox Toolbar
Folder Deleted : C:\Program Files (x86)\SiteRanker
Folder Deleted : C:\Program Files (x86)\SmileBox_EN
Folder Deleted : C:\Program Files (x86)\Zynga
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Crawler Toolbar
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Inbox Toolbar
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SiteRanker
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Users\Susan Hale\AppData\Local\Conduit
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\Inbox Toolbar
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\MyWebSearch
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\SiteRanker
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\SmileBox_EN
Folder Deleted : C:\Users\Susan Hale\AppData\LocalLow\Zynga
Folder Deleted : C:\Users\Susan Hale\Application Data\Mozilla\Firefox\Profiles\ps0zo3cs.default\extensions\{f897eb0e-a3a4-46c3-80eb-2729699d8892}
Folder Deleted : C:\Users\Susan Hale\Application Data\Mozilla\Firefox\Profiles\ps0zo3cs.default\extensions\[email protected]_7i.com
Folder Deleted : C:\Users\Susan Hale\Application Data\Mozilla\Firefox\Profiles\ps0zo3cs.default\extensions\[email protected]
Folder Deleted : C:\Users\SUSANH~1\AppData\Local\Temp\CT3061355

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\FunWebProducts
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\SmileBox_EN
Key Deleted : HKCU\Software\AppDataLow\Software\Zynga
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\CToolbar
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\Inbox Toolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7B13EC3E-999A-4B70-B9CB-2617B8323822}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F897EB0E-A3A4-46C3-80EB-2729699D8892}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{31AA760D-D058-4A63-AA81-BADC600FE745}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7B13EC3E-999A-4B70-B9CB-2617B8323822}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F897EB0E-A3A4-46C3-80EB-2729699D8892}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
Key Deleted : HKLM\SOFTWARE\Classes\ctbcommon.Buttons
Key Deleted : HKLM\SOFTWARE\Classes\ctbr.R404Pro
Key Deleted : HKLM\SOFTWARE\Classes\CToolbar.TB4Client
Key Deleted : HKLM\SOFTWARE\Classes\CToolbar.TB4Script
Key Deleted : HKLM\SOFTWARE\Classes\CToolbar.TB4Server
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\inbox
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\tbr
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2438727
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3061355
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{506F578A-91E1-46CE-830F-E2F4268E9966}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{615E8AA1-6BB8-4A3D-A1CC-373194DB612C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CBEF8724-D080-4737-88DA-111EEC6651AA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E79BB61D-7F1A-41DF-8AD0-402795E3B566}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\CToolbar
Key Deleted : HKLM\Software\Inbox Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\CToolbar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{31AA760D-D058-4A63-AA81-BADC600FE745}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8F0A4F29-2956-4BC3-96DD-BA2AAECBB249}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\Crawler
Key Deleted : HKLM\Software\SmileBox_EN
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{042DA63B-0933-403D-9395-B49307691690}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{183643C8-EE67-4574-9A38-927852E34163}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1DDA201E-5B42-4352-933E-21A92B297E3B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{31AA760D-D058-4A63-AA81-BADC600FE745}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{37540F19-DD4C-478B-B2DF-C19281BCAF27}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4D25FB7A-8902-4291-960E-9ADA051CFBBF}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{54ECA872-DB2A-4C6B-BBB2-F3777C6786CC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{612AD33D-9824-4E87-8396-92374E91C4BB}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{67FA02C4-AB30-4E77-A640-78EE8EC8673B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B13EC3E-999A-4B70-B9CB-2617B8323822}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8736C681-37A0-40C6-A0F0-4C083409151C}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8F0A4F29-2956-4BC3-96DD-BA2AAECBB249}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D7E97865-918F-41E4-9CD0-25AB1C574CE8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F897EB0E-A3A4-46C3-80EB-2729699D8892}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{01C78433-6FDF-4E5A-A82D-B535C32E03DF}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{07B18EAC-A523-4961-B6BB-170DE4475CCA}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{120927BF-1700-43BC-810F-FAB92549B390}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1F52A5FA-A705-4415-B975-88503B291728}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{247A115F-06C2-4FB3-967D-2D62D3CF4F0A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{28C3737A-32D1-492D-B76B-8D75EBBFB887}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{2E9937FC-CF2F-4F56-AF54-5A6A3DD375CC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{3E53E2CB-86DB-4A4A-8BD9-FFEB7A64DF82}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{3E720453-B472-4954-B7AA-33069EB53906}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{41349826-5C7F-4BF0-8279-5DAF1DE6E9AE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{604EA016-1EDE-41E6-A23E-76CF8F2A4808}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{63D0ED2D-B45B-4458-8B3B-60C69BBBD83C}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{741DE825-A6F0-4497-9AA6-8023CF9B0FFF}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7473D293-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7473D295-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7473D297-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{8E9CF769-3D3B-40EB-9E2D-76E7A205E4D2}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{90449521-D834-4703-BB4E-D3AA44042FF8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{991AAC62-B100-47CE-8B75-253965244F69}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{A626CDBD-3D13-4F78-B819-440A28D7E8FC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{B3BA5582-79A9-464D-A7FA-711C5888C6E9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{BBABDC90-F3D5-4801-863A-EE6AE529862D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{CE057E0D-2D7E-4DFF-A890-07BA69B8C762}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{D6FF3684-AD3B-48EB-BBB4-B9E6C5A355C1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{DE38C398-B328-4F4C-A3AD-1B5E4ED93477}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E79DFBC9-5697-4FBD-94E5-5B2A9C7C1612}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E79DFBCB-5697-4FBD-94E5-5B2A9C7C1612}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E9BBD270-4B87-4EE2-912F-6635674986C0}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EB9E5C1C-B1F9-4C2B-BE8A-27D6446FDAF8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{F87D7FB5-9DC5-4C8C-B998-D8DFE02E2978}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{612AD33D-9824-4E87-8396-92374E91C4BB}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{63C31848-4117-482C-A29E-93C801FB5421}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7459F1D0-9FB6-4D71-AA7B-9DECB34EB704}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A4E938BE-3622-4D3B-961A-92A24048459A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FBF1B8D2-9A06-4174-A8B5-E38606DDB92B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7B13EC3E-999A-4B70-B9CB-2617B8323822}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D3D233D5-9F6D-436C-B6C7-E63F77503B30}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F897EB0E-A3A4-46C3-80EB-2729699D8892}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{612AD33D-9824-4E87-8396-92374E91C4BB}_is1
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CToolbar_UNINSTALL
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SmileBox_EN Toolbar
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Zynga Toolbar
Key Deleted : HKLM\Software\Zynga
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01C78433-6FDF-4E5A-A82D-B535C32E03DF}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{07B18EAA-A523-4961-B6BB-170DE4475CCA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{07B18EAC-A523-4961-B6BB-170DE4475CCA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1093995A-BA37-41D2-836E-091067C4AD17}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{120927BF-1700-43BC-810F-FAB92549B390}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{17DE5E5E-BFE3-4E83-8E1F-8755795359EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1F52A5FA-A705-4415-B975-88503B291728}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{247A115F-06C2-4FB3-967D-2D62D3CF4F0A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{28C3737A-32D1-492D-B76B-8D75EBBFB887}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2E3537FC-CF2F-4F56-AF54-5A6A3DD375CC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2E9937FC-CF2F-4F56-AF54-5A6A3DD375CC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E1656ED-F60E-4597-B6AA-B6A58E171495}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E53E2CB-86DB-4A4A-8BD9-FFEB7A64DF82}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E720451-B472-4954-B7AA-33069EB53906}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E720453-B472-4954-B7AA-33069EB53906}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{41349826-5C7F-4BF0-8279-5DAF1DE6E9AE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{604EA016-1EDE-41E6-A23E-76CF8F2A4808}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{63D0ED2B-B45B-4458-8B3B-60C69BBBD83C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{63D0ED2D-B45B-4458-8B3B-60C69BBBD83C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6E74766C-4D93-4CC0-96D1-47B8E07FF9CA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72EE7F04-15BD-4845-A005-D6711144D86A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{741DE825-A6F0-4497-9AA6-8023CF9B0FFF}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7473D291-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7473D293-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7473D295-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7473D297-B7BB-4F24-AE82-7E2CE94BB6A9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{819FFE21-35C7-4925-8CDA-4E0E2DB94302}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8E9CF769-3D3B-40EB-9E2D-76E7A205E4D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{90449521-D834-4703-BB4E-D3AA44042FF8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{991AAC62-B100-47CE-8B75-253965244F69}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A626CDBD-3D13-4F78-B819-440A28D7E8FC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B3BA5582-79A9-464D-A7FA-711C5888C6E9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BBABDC90-F3D5-4801-863A-EE6AE529862D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CE057E0D-2D7E-4DFF-A890-07BA69B8C762}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CF54BE1C-9359-4395-8533-1657CF209CFE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D6FF3684-AD3B-48EB-BBB4-B9E6C5A355C1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE38C398-B328-4F4C-A3AD-1B5E4ED93477}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E79DFBC9-5697-4FBD-94E5-5B2A9C7C1612}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E79DFBCB-5697-4FBD-94E5-5B2A9C7C1612}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E9BBD270-4B87-4EE2-912F-6635674986C0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EB9E5C1C-B1F9-4C2B-BE8A-27D6446FDAF8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F87D7FB5-9DC5-4C8C-B998-D8DFE02E2978}
Key Deleted : HKLM\SOFTWARE\Software
Key Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{4B3803EA-5230-4DC3-A7FC-33638F3D3542}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{7B13EC3E-999A-4B70-B9CB-2617B8323822}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{F897EB0E-A3A4-46C3-80EB-2729699D8892}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{F897EB0E-A3A4-46C3-80EB-2729699D8892}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{7B13EC3E-999A-4B70-B9CB-2617B8323822}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{F897EB0E-A3A4-46C3-80EB-2729699D8892}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{4B3803EA-5230-4DC3-A7FC-33638F3D3542}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{4B3803EA-5230-4DC3-A7FC-33638F3D3542}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{7B13EC3E-999A-4B70-B9CB-2617B8323822}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D7E97865-918F-41E4-9CD0-25AB1C574CE8}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{F897EB0E-A3A4-46C3-80EB-2729699D8892}]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16521

Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - SearchAssistant] = hxxp://inboxtoolbar.com/search/ie.aspx?tbid=80150 --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\Search - CustomizeSearch] = hxxp://inboxtoolbar.com/help/sa_customize.aspx?tbid=80150 --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - SearchAssistant] = hxxp://inboxtoolbar.com/search/ie.aspx?tbid=80150 --> hxxp://www.google.com
Replaced : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - CustomizeSearch] = hxxp://inboxtoolbar.com/help/sa_customize.aspx?tbid=80150 --> hxxp://www.google.com

-\\ Mozilla Firefox v3.6.10 (en-GB)

File : C:\Users\Susan Hale\Application Data\Mozilla\Firefox\Profiles\ps0zo3cs.default\prefs.js

Deleted : user_pref("browser.search.defaultenginename", "MyStart Search");
Deleted : user_pref("browser.search.order.1", "Crawler Search");
Deleted : user_pref("browser.search.selectedEngine", "MyStart Search");
Deleted : user_pref("[email protected]", "hxxp://toolbar.inbox.com/toolbar/firef[...]
Deleted : user_pref("extensions.mywebsearch.openSearchURL", "hxxp://search.mywebsearch.com/mywebsearch/opensea[...]
Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Deleted : user_pref("extensions.mywebsearch.prevKwdURL", "chrome://browser-region/locale/region.properties");
Deleted : user_pref("ibxcomtb.defSrchURL", "hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=GRxdm036[...]
Deleted : user_pref("ibxcomtb.defs", "<buttons>\n<button id=\"maps_search\" position=\"100\" default=\"3\" typ[...]
Deleted : user_pref("ibxcomtb.ibxHP", "hxxp://www.inbox.com/homepage.aspx?tbid=80150&lng=en");

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Susan Hale\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [22718 octets] - [18/05/2013 20:33:47]

########## EOF - C:\AdwCleaner[S1].txt - [22779 octets] ##########


************
============
JRT Log File
============
************
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by Susan Hale on 18/05/2013 at 20:40:36.43
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\siteranker



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\Users\Susan Hale\appdata\local\{3C3F35FE-E92A-11E1-8270-B8AC6F996F26}\chrome\content\browser.xul [Trojan:JS/Medfos.A]



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] C:\Users\Susan Hale\appdata\local\{3C3F35FE-E92A-11E1-8270-B8AC6F996F26} [Trojan:JS/Medfos.A]



~~~ FireFox

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\[email protected]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 18/05/2013 at 20:47:06.08
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


The computer seems to be running fine now, thanks. Let me know if I should do anything more.

John
  • 0

#6
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello pobby69

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
  • 0

#7
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
  • 0

#8
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






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