Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Virus - Constantly lowers my volume! Please help! [Closed]

  • This topic is locked This topic is locked



    New Member

  • Member
  • Pip
  • 1 posts

this morning I found a strange sight on my home laptop screen!

A volume control poped up out of nowhere - it keeps my volume at 0% and automatically goes down when I try to increase the volume from the volume bar!

preview 1
preview 2

I tried stopping whatever is causing this from the task manager, but to no avail. If I stop Windows audio from Administrative tools/Services the mystery volume bar dissapears!

Norton is currently running a full system scan but doesnt find anything :(

Please help me guys, I'm really lost :(

Edited by Ivo89, 20 May 2013 - 08:55 AM.

  • 0




    Trusted Helper

  • Malware Removal
  • 1,790 posts
Hello Ivo89 :welcome:

My name is Nutloaf, and I will be helping you with your malware issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

Please take time to read all instructions and fixes thoroughly.
  • I would advise printing any instructions for easy reference. Also, some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
  • Any fixes provided by myself are for this log file only and cannot be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.

Removing malware is a complicated multiple step process, please stay with me until I have declared your system clean.

1. I see you were forwarded here from the Norton forum, are you recieving help from anywhere else? If you are then stick with them.
2. I couldn't quite make out the icons on the left hand side of your Taskbar, but one looks like uTorrent. If this is the case please close this program.
3. Lets have a looksee at what is running on your machine:

  • Using this link Download OTL and save it to your Desktop
  • If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
  • Right click the OTL icon and select Run as Administrator.
  • Make sure the following boxes are checked:
  • Scan All Users
  • Use Company-Name WhiteList
  • Skip Microsoft Files
  • Use No-Company-Name WhiteList
  • LOP Check
  • Purity Check
  • In the Extra Registry box select Use Safe List
  • Copy and paste the following into the Custom Scans\Fixes box without the word Quote.

  • netsvcs

  • Now Click Run Scan
  • OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
  • Post both in your next reply

  • 0



    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP