[Jasmyne]

Geegee57,

Are you getting an errors when you attempt to download, if so what errors?

Then, Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Thanks,

Jasmyne

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no error....i click on the download, the page blinks and thats it...nothing happens.....no run or save or any window doesnt pop up.....its not a setting is it? i dont think it is, but im not a pro at this computer stuff....and like i said it was only after i ran combofix

[GEEgee57]

no error....i click on the download, the page blinks and thats it...nothing happens.....no run or save or any window doesnt pop up.....its not a setting is it? i dont think it is, but im not a pro at this computer stuff....and like i said it was only after i ran combofix

[GEEgee57]

gonna run it now

[GEEgee57]

when i try to dwnld the fss from flashdrive this error came up.....it says 16bit ms-dos sbsystem on top of pop up....in the box it says this

The NTVDM CPU has encountered an illegal instruction. choose close to terminate the application......i can close or ignore.....i closed.......should i do it again and ignore?

[GEEgee57]

its on flashdrive...i mean when i try to run it on infected computer

[Jasmyne]

Let me look into that error message and I'll get back with you.

[GEEgee57]

ok np

[GEEgee57]

i was just reading the forums....people are having same issue.....crazy....like u said it is a new virus.....

[Jasmyne]

i was just reading the forums....people are having same issue.....crazy....like u said it is a new virus.....

The downloading issue can be caused by several different infections as well as many settings on a computer or browser issues so there are generally a lot of topics with downloading issues.

[Jasmyne]

Attempt re-downloading FSS and try to run it again. Also, what browser are you currently using and having problems downloading with and does it happen with other browsers?

[GEEgee57]

im not sure what browser this is....i think internet explorer .....im gonna try fss again...one sec

[GEEgee57]

error came up again...maybe should i click ignore?

[Jasmyne]

I've posted back to my instructor so please wait until I hear back from him.

[GEEgee57]

ok np it is windows internet explorer.....

[Jasmyne]

Okay, go ahead and click ignore and continue and see what we get with FSS. Also, try and see if downloading is possible with Firefox please.