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Need help removing SnapDo/WebSearch. [Closed] [Solved]


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#61
Admirgency

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Last week i did not have time to work on this computer but i needed to check at least the hanging on first start-screen, from where one can go to BIOS or into Safe Modus. I noticed that the computer could not get past this screen, but only when started on power-searge and not when started manualy. You see, our electra is a mess and everything in our office hangs on only 1 soccet. That often makes the computer boot when we turn the light on. I never noticed other (former) employees with access to this comp paying attention to this and the comp would be for hours on the user-account login-page. Before last week it never stalled at the first bootscreen. When closed by pressing the start-button for 3 seconds, there-after the comp can be started as normal with pressing the start-button again.

As we'll be temporarily moving to a sister-organisation due to lack of personel, nobody will be using this computer at all in the next 2 or 3 weeks, except me for checking this thread on GeeksToGo. Thus i won't be able to tell how the computer is doing for a while.


Mbam found 2 PUPs, both SweetIM (can't get rid of SweetIM here it seems), Quaranteined & removed.

Eset closed after scanning somewhere about 2/3rd or 3/4th. At finishing-screen it sayd "Stopped by user", but i did not. Therefore i decided to run it in Safe Modus. It found no threat. No logfiles allas.

The MBam-log :

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Databaseversie: v2013.08.04.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Eigenaar :: POWERMATE [administrator]

4-8-2013 15:26:25
mbam-log-2013-08-04 (15-26-25).txt

Scan type: Snelle scan
Ingeschakelde scan opties: Geheugen | Opstartitems | Register | Bestanden en mappen | Heuristiek/Extra | Heuristiek/Shuriken | PUP | PUM | P2P
Uitgeschakelde scan opties:
Objecten gescand: 284492
Verstreken tijd: 22 minuut/minuten, 11 seconde(n)

Geheugenprocessen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Geheugenmodulen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registersleutels gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registerwaarden gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registerdata gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Mappen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Bestanden gedetecteerd: 2
C:\WINDOWS\Installer\5d9e72.msi (PUP.Optional.SweetIM) -> Succesvol in quarantaine geplaatst en verwijderd.
C:\WINDOWS\Installer\5d9e73.msi (PUP.Optional.SweetIM) -> Succesvol in quarantaine geplaatst en verwijderd.

(einde)

Edited by Admirgency, 04 August 2013 - 10:28 AM.

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#62
gringo_pr

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Hello

The issue with the bootup most likely being cause but the repeated way it is resetting because of the electric.

The PUP detection is caused By MBAM has gotten tougher on them and they will be more showing up


Gringo
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#63
Admirgency

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OK then, let's go ahead. What's next?
Locks are gonna be changed here, i might not have access to the building until friday. Don't know when i'll get the new key but that'll be before the weekend.
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#64
gringo_pr

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F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go HERE to run an online scan from F-Secure
  • Click on Run Now
  • it will download the scanner
  • then will open a new window
  • click on "start"
  • click on "accept"
  • the scan will start - when finished let me know if it found anything

Gringo
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#65
Admirgency

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With F-Secure the computer came up clean.
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#66
gringo_pr

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Hello Admirgency

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java



The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#67
Admirgency

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Comodo and other tools removed. Still have the RogueKiller Quaranteine-folder on my desktop.

Uninstalled SpyBot S&D with Revo (7 instances of SnapDo Toolbar in SpB S&D Recovery folder, which would not be removed with SpB build-in un-installer).
Changed some passwords ;
Flashplayer ActiveX could finally be installed ;
Dis-abled Java-use in IE, could not find that option in Firefox though i seem to remember to've always quickly get to that option when needed. Luckily you also gave an instruction-page for dis-abling Java. Chrome i presume does not use Java at all?
Did not yet install Winpatrol, i will this afternoon.

[edit, for a visitor, Roma-gipsy and fisicly + mentaly challenged, oncemore needed directions for our new adress and opening-hours]
After un-installing the tools the computer was extremely slow with moving the Revo-installer to desktop and the tool-installers to recycle-bin.
Uninstalled VLC mediaplayer for there's no modern DVD-player on this rig annyway.

And : Thank You verry much Gringo.

Edited by Admirgency, 12 August 2013 - 01:26 AM.

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#68
gringo_pr

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for chrome



Chrome
Click on the Chrome menu, and then select Settings.
At the bottom of Settings window, click Show advanced settings
Scroll down to the Privacy section and click on Content Settings.
In the Content Settings panel, scroll down to the Plug-ins section.
Under the Plug-ins section, click Disable individual plug-ins.
In the Plugins panel, scroll to the Java section. Click Disable to disable the Java Plug-in.
Close and restart the browser to enable the changes.
Note: Alternatively, you can access the Plug-ins settings by typing about:plugins in the browser address bar.


you are more than welcome


gringo
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#69
gringo_pr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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