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arestocrat malware on my grandma comuputer [Closed]


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#1
Inneedofalotofhelp269

Inneedofalotofhelp269

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Hi you can call be bp, i really need the malware tookin off this comuputer, im runn it on safe mode networking because the malware callin it self "arestocrat" has sized her computer. she don't know it yet but i have at lesta hour or more to give her comuputer back. i really need help with this bad, um i was read one of the topics and i download frst64.exe on the windows 7 comuputer whats next?
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#2
Inneedofalotofhelp269

Inneedofalotofhelp269

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forgot to say i have McAfee but i don't know if it can remove that malware...
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#3
maliprog

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Hello Inneedofalotofhelp269 and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator"). Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan/Fixes box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /mp /s
    dir C:\ /S /A:L /C
    CREATERESTOREPOINT
    
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them here for me.

Step 2

Please don't forget to include these items in your reply:

  • OTL log
  • OTL Extras log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#4
maliprog

maliprog

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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