[HenkMiller]

Hello,

I have had this rather weird problem for about a year now..
My laptopsound doesn't work. I already gave up on it thinking it was a hardware failure.

I just recently got Skype and whenever it boots up or i get a message all the sound is redirected to my laptopboxes.
I've had like 3-4 clean installs on this laptop since my sound stopped working so i have no idea how to fix this.

If anyone could help me i would be very gratefull.

Thanks in advance,

Henk Miller

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HenkMiller

Couple of questions if I may;

What is the brand and model name or number of the notebook.
Have you checked the Device Manager for any yellow ! or red Xs.
What OS is installed, XP, Vista, W7 or 8.

[phillpower2]

HenkMiller

Couple of questions if I may;

What is the brand and model name or number of the notebook.
Have you checked the Device Manager for any yellow ! or red Xs.
What OS is installed, XP, Vista, W7 or 8.

[HenkMiller]

I have an hp pavilion dv7 4040ed with windows , but I had the same problem with windows 7.
No yellow or red marks, updated all drivers.

Edited by HenkMiller, 26 May 2013 - 08:55 AM.

[phillpower2]

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

NB: An example of the url that we require and the information that it leads to http://www.pcpitstop...?conid=25271813

[HenkMiller]

Oke so i did the test, here it is:
http://www.pcpitstop...?conid=25338177

[phillpower2]

• Please download WVCheck by Artellos from one of the mirrors below;
  

  Artellos.com (exe)
  Artellos.com (zip)

• After the download, run WVCheck.exe
• As indicated by the prompt, This program can take a while depending on your hard drive space.
• Once the program is done, copy the contents of the notepad file as a reply.

[HenkMiller]

Did the test, here is the result:


<sub>Windows Validation Check
Version: 1.9.12.5
Log Created On: 1355_29-05-2013
-----------------------

Windows Information
-----------------------
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2013-05-29 05:32:24
Last Success Time for Update Download: 2013-05-22 13:41:21
Last Success Time for Update Installation: 2013-05-14 19:22:15


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 11776 bytes
Creation; 26/7/2012 4:16:54
Modification; 26/7/2012 5:20:1
MD5; e1c6eb13c6206184f6f16e863ee67cfe
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 11776 bytes
Creation; 26/7/2012 4:16:54
Modification; 26/7/2012 5:20:1
MD5; e1c6eb13c6206184f6f16e863ee67cfe
Matched: slwga.dll
-----------------------
C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.2.9200.16384_none_581b31672d19a90b\slwga.dll
Size: 14336 bytes
Creation; 26/7/2012 4:10:54
Modification; 26/7/2012 5:7:19
MD5; dbc547f707389fd7ed9fac69b39f5254
Matched: slwga.dll
-----------------------
C:\Windows\WinSxS\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.2.9200.16384_none_fbfc95e374bc37d5\slwga.dll
Size: 11776 bytes
Creation; 26/7/2012 4:16:54
Modification; 26/7/2012 5:20:1
MD5; e1c6eb13c6206184f6f16e863ee67cfe
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's MBAM Quarantine Check
-----------------------
There were no bad files quarantined by MBAM.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - ba1c3acd929a71e88b49c2b6e38f92b3


-------- End of File, program close at 1357_29-05-2013 --------</sub>

[phillpower2]

Thanks for the test results which we must come back to as the priority at present is to free up some storage space on the C: drive, please see my canned text below;

Please note that you must always have a minimum of between 15 and 20% of a HDDs overall storage capacity available as free space or you risk the data on the drive becoming corrupt or in a worse case scenario mechanical failure of the HDD itself.

The above can render a computer inoperable if the HDD/Partition concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see the information @ http://pcsupport.abo...sterbootrec.htm

To make a start on this I suggest that you uninstall any programs on the C: drive/partition that you no longer use, if the program has it`s own uninstaller you must use that but if not use the uninstall procedure in the Device Manager.

If you are unsure what a program is please leave it and let us know back here, can you also create a restore point as a precaution.

Let us know how you get on or if you have any questions.

[HenkMiller]

I've cleared some space, but this is not the problem.
I've had this problem on all fresh installs with the latest drivers.

I've also discovered that when im on Steam and plug in my headphones, the sound from my music and teamspeak is coming trough my headphones but the gamesound is coming trough my laptopboxes.

[phillpower2]

Low disk space can cause all sorts of problems so your computer will never be right until you address the problem.

Go to start - Control Panel - Hardware and Sound - Device Manager - Sound, video and game controllers - Your Audio Device - Click on DISABLE and click OK to the warning that appears, Then click on ENABLE to activate it.

Go to START, then Search. In the Search box type MSCONFIG.

From the MSCONFIG window check the SERVICES and make sure that WINDOWS AUDIO has not somehow become deselected, if it has reselect it, close MSCONFIG and restart the computer and see how it goes.

See the Sound and Music information @ http://support.micro...kb/190900/en-us

NB: Can I ask where you obtained your OS from please.

[HenkMiller]

I got my OS from msdn student license.

[phillpower2]

Did you try the suggestions that I made in my reply #10

the gamesound is coming trough my laptopboxes.

Can I ask what laptopboxes are please as I am not familiar with the term!

[HenkMiller]

I tryed your solutions, it did not work.
I'm not sure why im calling it laptopboxes i ment the speakers in my laptop.

[phillpower2]

There is obviously a conflict with the hardware/software that you have installed, below is a list of hardware that you have installed and a list of drivers that are installed - you will note that some entries are duplicated.

Create a restore point and then uninstall the hardware and software that you are 100% certain that you do not use or require, restart the notebook and see how things are.

AudioEndpoint Microsoft Internal Microphone Array (IDT High Definition Audio CODEC)
AudioEndpoint Microsoft Stereo Mix (IDT High Definition Audio CODEC)
AudioEndpoint Microsoft External Mic (IDT High Definition Audio CODEC)
AudioEndpoint Microsoft Speakers / HP (IDT High Definition Audio CODEC)
AudioEndpoint Microsoft Communication Headphones (IDT High Definition Audio CODEC)

Advanced Micro Devices AMD High Definition Audio Device

IDT IDT High Definition Audio CODEC

Microsoft High Definition Audio Controller

Microsoft High Definition Audio Controller



IDT High Definition Audio CODEC

Communication Headphones (IDT High Definition Audio CODEC)

AMD High Definition Audio Device