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Fujitsu laptop shuts down


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#1
Wheelyjohn

Wheelyjohn

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I am looking at a laptop for a friend The problem is that it suddenly turns off, usually just before booting or shortly afterwards.
it is running Vista Business 2007 and had been running without virus protection. The system will run without problem in safe mode
I have removed a couple of malware items
hoovered out air intake and cooling fins
run system diagnostics and a comprehensive memory test.
No dump file or information is left in the system logs when it dies.

Any help would be much appreciated.
Wheelyjohn
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#2
phillpower2

phillpower2

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Hello Wheelyjohn

As the notebook boots in safe mode it may be a driver issue however as the computer has been infected it is important that the notebook is confirmed 100% free of malware as a priority.

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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