Windows Update not working
Posted 04 June 2013 - 08:22 AM
Posted 04 June 2013 - 08:27 AM
Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.
Posted 04 June 2013 - 10:30 AM
Posted 04 June 2013 - 10:38 AM
Can I ask if you recall making any changes or installing any updates before this started.
Try a system restore point that is before the issues started http://windows.micro.../system-restore
Please do the following for us please;
Go to Start then to Search
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive.
Now I need you to take a screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.
To capture and post a screenshot;
Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the how to.
You are welcome BTW
Posted 04 June 2013 - 02:31 PM
Posted 04 June 2013 - 02:40 PM
You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.
Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)
Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.
The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.
Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.
Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.
After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.
While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.
Thanks to rshaffer61 for the PCPitstop information
NB: An example of the url that we require and the information that it leads to http://www.pcpitstop...?conid=25271813
Posted 04 June 2013 - 03:05 PM
Posted 05 June 2013 - 05:24 AM
I will check the test results in a couple of hours when I finish work but in the meanwhile can I ask you to check when the last updates were successfully installed and what they were please.
Posted 05 June 2013 - 07:42 AM
Posted 05 June 2013 - 09:15 AM
Just a thought, as you have only just received this computer you may not have important data on the HDD, if this is correct you may be able to save yourself a lot of time and stress by using the Recovery Partition which is intended to revert the computer back to the same state that it was when it left the factory.
If this is an option for you please see http://h10025.www1.h...cname=c01867418
Posted 05 June 2013 - 09:55 AM
Posted 05 June 2013 - 10:06 AM
Have you tried "Microsoft Fix it" http://windows.micro...talling-updates
NB: You could back up your data to a USB stick and then use the Recovery partition if you wanted to.
Just spotted something in your Pitstop results, can you do the following for us please;
Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
Click Advanced System Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Under Performance, click Settings.
Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.
Edited by phillpower2, 05 June 2013 - 10:34 AM.
Additional information added
Posted 05 June 2013 - 10:38 AM
Posted before edit....
Edited by DaisyMay2013, 05 June 2013 - 10:39 AM.
Posted 05 June 2013 - 10:40 AM
Edited by DaisyMay2013, 05 June 2013 - 10:49 AM.
Posted 05 June 2013 - 10:54 AM
Suggested in the PCPitstop results;
1.Start Internet Explorer
2.Select Tools | Internet Options | Advanced
3.Under HTTP 1.1 settings check both Use HTTP 1.1 and Use HTTP 1.1 through proxy connection.
Even if you do not use a proxy connection it does not hurt to have that checked. Potential future connections of the internet through a proxy will benefit from this change.
4.Click OK to accept the changes.
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