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Windows Messenger 5.1 and Adobe Reader


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#1
CasualMat

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I hate Messenger.
When I try to open any PDF file, I get a dialog that says "Please wait while Windows configures Windows Messenger 5.1". (Which is funny because I've done everything possible to remove Messenger from my system) Then another dialog comes up that says "The programs below are using files that Setup needs to uupdate" and lists Adobe Reader and explorer.exe and I should shut them down, only I can't close Adobe Reader because it hasn't opened yet. Either way I click "Continue". Then ANOTHER dialog pops up that says "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again , or enter an alternate path to a folder containing the installation package 'messenger[1].msi' in the box below." But again, I don't have the installation package! I went to Microsoft's website for support and they have the problem documented: http://support.micro....com/kb/894867/ It tells me to reinstall Messenger which does two things: defeat the purpose that I hate the program and unistalled it, and I tried to install and it says it can't. It tells me it had problems reading the installer. I saw everyone giving their Hijack This logs, so I ran it, here it is:

Logfile of HijackThis v1.99.1
Scan saved at 1:10:57 PM, on 6/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Matt Haeger\My Documents\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\System32\WLTRAY
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1109644619341
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Has anyone heard of this problem or know what to do? I'm considering just reformatting and starting from scratch but that seems to passive.

Thanks!
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#2
gerryf

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start by running the microsoft installer cleanup tool
http://support.micro...kb;en-us;290301

install messenger if you can

uninstall adobe from ADD REMOVE control panel

reinstall it

get rid of this in hijack
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

(unrelated by annoying )
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#3
CasualMat

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Ran the cleanup tool, tried reinstalling but it gave me the same problem "Encountered a problem reading from messenger[1].msi"
Unistalled Adobe, will reinstall now, removed item in Hijack This.
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#4
CasualMat

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Reinstalled and the same problem happens.
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#5
gerryf

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Ahh, I think we're onto something here...

Encountered a problem reading from messenger[1].msi

Looks like you had two messenger.msi files at one time or another.

How are you trying to reinstall messenger?

From a setup file or from the windows cd?

How did you remove messenger (hate it too, but there is a better way of dealing with this)
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#6
CasualMat

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How are you trying to reinstall messenger? Setup file from Microsoft.com

How did you remove messenger? Start->Run and that fancy comman line that everyone uses. I'm pretty positive that's how I did that.

Thanks for all your help by the way.
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#7
gerryf

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How did you remove messenger?  Start->Run and that fancy comman line that everyone uses.  I'm pretty positive that's how I did that.


View Post


wish I new what that was....not sure what everyone is using, but that doesn't sound correct.

you mean this?

RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove

Hope you did not have sp1 installed

what is your current state--no service pack, sp1, sp2?
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#8
CasualMat

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RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove Yes That

I have SP1 AND SP2, I'm guessing that's bad news?
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#9
gerryf

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start > control panel > add remove software, choose WINDOWS COMPONANTS in the left hand column, scroll down to windows messenger

If it is unchecked, check it and hit ok

If it is checked, uncheck it and hit OK, THEN reboot, then go back and Check it and hit OK.
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#10
CasualMat

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"If it is checked, uncheck it and hit OK, THEN reboot, then go back and Check it and hit OK."

Okay did that. Do I retry opening Adobe now?
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#11
gerryf

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is adobe installed or not? from before?
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#12
CasualMat

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It is installed (I uninstalled then reinstalled)
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#13
gerryf

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give it a whirl
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#14
CasualMat

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Didn't work, the Windows Messenger thing keeps popping up, BUT...
Get this...
I downloaded the installer package again and saved it to my desktop.
What you said earlie about messenger.msi as opposed to messenger[1].msi gave me an idea.
After I downloaded the installer I renamed it from messenger.msi to messenger[1].msi, let the dialog run its course and now it works...
I can even trash the installer now and Adobe loads on its own.
I still hate the idea of what I had to do to fix such a stupid problem.
Stupid solution to a stupid problem, how appropriate.
Now the funny thing is I have Windows Messenger on my computer again. It needs to go away.
Thanks for all your help with that problem.
So what IS the BEST way to get rid of Messenger?
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#15
gerryf

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a good solution....very industrious on your part....was going to go into registry and whack the setting next, but I like your solution better.

shut down messenger

Rename the windows messenger folder in
c:\program files\messenger
to
c:\program files\oldmessenger

reboot.

This way, you can access it again if you needed to (required for remote assistance)
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