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Randomly shuts off when gaming?


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#1
Cybertomato

Cybertomato

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Hey guys.

I have a problem with my laptop. Some times when i'm in the middle of a game, it randomly shuts off and restarts automatically...
Can't figure out what the problem is. The laptop is fairly new, and came with watercooling.

my graphics are 2x GTX 660 twinfrozr II

OS-name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Anden OS-beskrivelse Ikke tilgængelig
OS-Manufacturer Microsoft Corporation
System name SHARKGAMING-PC
System Manufacturer MSI
Systemmodel MS-7751
Systemtype x64-based PC
Processor Intel® Core™ i5-3570K CPU @ 3.40GHz, 3401 Mhz, 4 Kerne®, 4 Logisk(e) processor(er)
BIOS-version/date American Megatrends Inc. V1.6, 10-10-2012
SMBIOS-version 2.7
Windows-map C:\Windows
System-map C:\Windows\system32
Boot device \Device\HarddiskVolume1
locale Denmark
AHardware Abstraction Layer Version = "6.1.7601.17514"
User name Sharkgaming-Pc\Sharkgaming
Time zone Rome, summertime
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 7,94 GB
Available Physical Memory 5,48 GB
Total Virtual Memory 15,9 GB
Available Virtual Memory 12,6 GB
Page File Space 7,94 GB
Page File C:\pagefile.sys
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#2
masher92

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Hi Cybertomato,

Could you please check whether there is any files in the following location? C:\Windows\Minidump

Please also turn off automatic restart on system failure. To do this:
Open the Start Menu -> Right-Click on Computer -> Click Properties -> On the task bar down the left hand side click Advanced System Settings -> Under Start-up and Recovery click Settings -> Clear the check box next to Automatically Restart -> Click OK -> Click OK.

If there are some files in this folder it is likely that your computer is experiencing a blue screen of death. If you could upload the three most recent .dmp files in your next post.

Thank you, Masher.
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#3
Cybertomato

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I don't know if i'm doing something wrong, but i can't find the minidump folder inside the windows folder.
i suppose that the .dmp files should be inside that folder right?
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#4
masher92

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I was expecting to see some in there but if they are not there it may be the computer is set not to create dump files or they are located elsewhere?

Can you see if you can find c:\windows\memory.dmp?

Did you disable automatic restart on system failure?

Can you tell me what the write debugging is set to?
Open the Start Menu -> Right-Click on Computer -> Click Properties -> On the task bar down the left hand side click Advanced System Settings -> Under Start-up and Recovery click Settings -> Under Write Debugging Information, what options are set?

Thank you, masher.
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