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Windows has recovered from an unexpected shutdown problem.


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#1
feito

feito

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This is the first time that happened to me and I'm quite worried. First I'm using Windows 7. Today when I opened my computer it asked me if I wanted to proceed to windows immediately or safe mode. This happens when you suddenly shut down your computer but I do not think I did it last time. I chose to proceed immediately and i went to the kitchen.When i returned to my room to see if it was in desktop i saw again the black screen asking if i should enter safe mode or proceed to windows. I chose to proceed to windows again and i was waiting until it enters desktop. It was quite slow until it gets into desktop, i thought it crashed because it was a black screen but after minutes it appeared.

And Windows informed me that 'Windows has recovered from an unexpected shutdown problem'.

So what the problem could be? Drivers? Virus? Overheat?
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#2
rshaffer61

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Easiest way is to check the event viewer for the reason.

Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.


" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.

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#3
feito

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Alright, found it.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 8/6/2013 10:09:39 pm
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Someone
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-06-08T19:09:39.050413200Z" />
<EventRecordID>156563</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Someone</Computer>
<Security UserID="1-0-5-00" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


I also noticed that it left a Minidump file and I used Blue Screen Viewer to open it. Apparently it found these:
- mfefirek.sys
- mfehidk.sys
- ntoskrnl.exe

I removed Mc Afee, so the first 2 must be fine.
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#4
rshaffer61

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Are you using McAfee for your AV?
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#5
feito

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I was but it was expired and I did not know how to remove it, so I left it there. I use Avast now.

I removed Mc Afee through a tool, so could that be the reason I had the Blue Screen?
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#6
rshaffer61

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Yes the remnants of McAfee could be the issue for sure.

Try this and see if it will work http://download.mcaf...atches/MCPR.exe
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