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Freeze Issue


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#16
rshaffer61

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Strange indeed but we can move to something else for now.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.

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#17
CluelessNomad

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Did not realize the thread had spilled to a new page *blushes*

Anyway, here it is.Attached File  AutoRuns.txt   68.98KB   20 downloads

Edited by CluelessNomad, 09 June 2013 - 06:07 PM.

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#18
rshaffer61

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OK here we go.


Open Autoruns, click on "Logon" tab, and UN-check:

+ "AdobeAAMUpdater-1.0"
+ "Adobe ARM"
+ "AdobeCS5.5ServiceManager"
+ "iTunesHelper"
+ "StartCCC"
+ "SunJavaUpdateSched"
+ "TkBellExe"
+ "Google Update"





When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.
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#19
CluelessNomad

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Ok, done. Should I just post back if it freezes again, or was that prep for something else? Either way, thanks.
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#20
rshaffer61

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Nope now lets see if it happens now. We got rid of a lot of stuff that was running in the background that may be contributing to the freezing issue.
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#21
CluelessNomad

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No, I'm afraid it froze again :/
Any other ideas?
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#22
rshaffer61

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OK can you get a new even reading to see if it shows the newest freeze
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#23
CluelessNomad

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Even reading? I re-read the thread but I'm not sure what you're referring to.
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#24
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.


" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.

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#25
CluelessNomad

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Ah, event viewer.

There are a couple errors and warnings, but the two that seem to correlate are as follows:
"WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\athExt.dll
Error Code: 126"

Followed shortly by:

"Name resolution for the name wpad timed out after none of the configured DNS servers responded."

I'm afraid I didn't look at the clock when it crashed last time, so this is my best educated guess. I'll check again immediately if it crashes again.
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#26
CluelessNomad

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There's also:
"The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
The RPC server is unavailable.

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC)."

Which doesn't seem to happen during a crash, but it sounds similar in nature, so maybe it's related...
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#27
rshaffer61

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The below site and steps were offered as a possible resolution to this issue HERE.

Make sure to try all the suggested steps and let me know if any work.
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#28
CluelessNomad

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Ok, I'm pretty sure I identified the wrong error logs. Sorry.

I just had a freeze and checked right away to see these. The first one repeated, and then the second one was listed once, for a total of three.

"Name resolution for the name wpad timed out after none of the configured DNS servers responded."
"Name resolution for the name dfhvlsjdlx timed out after none of the configured DNS servers responded."

This one did preceed the crash by a few minutes though.
"WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\athExt.dll
Error Code: 126"
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#29
rshaffer61

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dfhvlsjdlx returns nothing at all in any search I tried so I'm at lost what that could be.

wpad this again has to do with your internet and may be a configuration error.

The last is the same as before.
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