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#61
Nutloaf

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Hi there Hellomut, I think we are getting close to the problem. Vista service pack 2 is installed on your machine and the driver file for Netbt is also on your computer. For some reason they are not being recognised.

I will prepare a post where I can uninstall the Service Pack another way. This I feel is the reason for the errors you are getting.

My instructor may not be online this evening, so it will be ready for you tomorrow afternoon. Thanks again for your patience this has been a funny old fix and a great learning experience :)
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#62
Nutloaf

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Hi there Hellomut :)

Try this method for me please to uninstall Service Pack 2 then reinstall.

1. Service Pack

  • Click Start and in the search bar type cmd in the list that appears right click CMD and Run as Administrator
  • At the prompt copy and paste the following: C:\temp\Windows6.0-KB948465-x86.exe /x:C:\temp and press Enter
  • Next prompt copy and paste the following: md sandbox and press Enter
  • lastly, at the next prompt copy and paste the following: start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB948465-x86.cab /up /s:sandbox and press Enter
  • Once complete Reboot

2. Service Pack Continued

  • Click Start and in the search bar type Windows Update and press Enter
  • Select Check For Updates once complete click the link for updates found and check if Service Pack 2 is available and install. Then Reboot.
  • If not present install updates found and repeat this process. If still no luck we will manually download the Pack

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#63
hellomut

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Hi I ran all those tests still not any sign of service pack 2.what did come up was an update called windows malicious software removel tool July 2013 KB890830. I din't download it I though it might get in the way of what you are doing.
Regards
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#64
Nutloaf

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Hi Hellomut :)

So there is our issue a Service Pack problem. The malicious removal tool is fine to install. The first step deals with the updates :thumbsup:

Lets fix that and this should solve the NetBT issue.

1. ENSURE AUTOMATIC UPDATES ARE ENABLED
All security updates released by Microsoft must be Automatically Installed.
  • Click Start and in the search box type windows update and press ENTER.
  • Click Change Settings and make sure the Install updates automatically (recommended) option is selected, if not select it and click O.K to save settings.
  • Now click Check for updates and install the important updates only You may be asked to reboot once complete, please do so.
  • Repeat the Check for updates process and also install any important updates found. Repeat this until nothing is found. Then move on to step 2.


2. Run CheckSUR
  • Use this link to install CheckSUR
  • Run the program and click O.K if prompted to install a Hotfix.
  • This will take some time to run. Once complete click Finish

  • Now I need the log
  • Click Start and in the search bar type cmd in the list that appears right click CMD and Run as Administrator
  • At the prompt copy and paste the following: copy %windir%\Logs\CBS\CheckSUR.persist.log %userprofile%\Desktop\checksur1.txt and press Enter it should report 1 File copied
  • Same again for the following command at the next prompt: copy %windir%\Logs\CBS\CheckSUR.log %userprofile%\Desktop\checksur2.txt press Enter it should report 1 File copied
  • Check your Desktop and paste both logs to me: Checksur1 and Checksur2

Things I want to see in your next post.
  • Checksur1
  • Checksur2

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#65
hellomut

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Hi not sure what happened can you send me the link again for the hotfix
Thanks
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#66
Nutloaf

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The following link will take you to the Download page. Click Download and follow the prompts :thumbsup:

Hello there, try this link
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#67
hellomut

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Hi I did all the downloads but not sure it finished as I never hit the finish but it seems to work, I hope!! here are logs
Thanks

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-07-08 00:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2620704_client_2~31bf3856ad364e35~x86~~6.0.1.0.cat
(fix) CBS Catalog Missing CBS File Replaced Package_for_KB2620704_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-2jan13.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2620704_client_2~31bf3856ad364e35~x86~~6.0.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-2jan13.cab.

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 PackiGe_for_KB95200461bf3856ad364e3µ~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Pack)ee_for_KB952004:11bf3856ad364e35zx86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 WinPE-MDAC-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsofx-windows-i..tbr!dding.resources_#1bf3856ad364e31O0.0.0.0]en-us_1a18af154f6a4bc6 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2690533~31bf3856ad364e35~x86~~6.0.1.0.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2690533~31bf3856ad364e35~x86~~6.0.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86cab2-2jan13.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2690533~31bf3856ad364e35~x86~~6.0.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86cab2-2jan13.cab.

Checking Component Store
(f) CSI Payload File Missing 0x00000000 WSDMon.dll x86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.0.6002.18005_none_18bebd39dcbb0ca3
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4
(f) CSI Manifest Missing 0x00000002 x86_5509d00c13bcd4843a01974b4d9846fa_31bf3856ad364e35_7.0.6002.18392_none_7bec89effa37fb51.manifest x86_5509d00c13bcd4843a01974b4d9846fa_31bf3856ad364e35_7.0.6002.18392_none_7bec89effa37fb51
(fix) CSI Manifest Missing CSI File Replaced File: x86_5509d00c13bcd4843a01974b4d9846fa_31bf3856ad364e35_7.0.6002.18392_none_7bec89effa37fb51.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-2jan13.cab
(f) CSI Payload File Missing 0x00000000 C_20108.NLS x86_microsoft-windows-i..onal-codepage-20108_31bf3856ad364e35_6.0.6000.16386_none_4f168533e9e2afc7

Summary:
Seconds executed: 1717
Found 11 errors
Fixed 3 errors
CSI Manifest Missing Total count: 2
Fixed: CSI Manifest Missing. Total count: 1
CSI Payload File Missing Total count: 2
CBS MUM Missing Total count: 1
Fixed: CBS MUM Missing. Total count: 1
CBS Catalog Missing Total count: 1
Fixed: CBS Catalog Missing. Total count: 1
CBS Registry Error Total count: 1
CBS Watchlist Package Missing Total count: 4
Fixed: CBS Paired File. Total count: 2

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest



=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-07-11 18:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 PackiGe_for_KB95200461bf3856ad364e3µ~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Pack)ee_for_KB952004:11bf3856ad364e35zx86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 WinPE-MDAC-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsofx-windows-i..tbr!dding.resources_#1bf3856ad364e31O0.0.0.0]en-us_1a18af154f6a4bc6 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 WSDMon.dll x86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.0.6002.18005_none_18bebd39dcbb0ca3
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4
(f) CSI Payload File Missing 0x00000000 C_20108.NLS x86_microsoft-windows-i..onal-codepage-20108_31bf3856ad364e35_6.0.6000.16386_none_4f168533e9e2afc7

Summary:
Seconds executed: 3825
Found 8 errors
CSI Manifest Missing Total count: 1
CSI Payload File Missing Total count: 2
CBS Registry Error Total count: 1
CBS Watchlist Package Missing Total count: 4

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest



=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-07-11 21:27

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 PackiGe_for_KB95200461bf3856ad364e3µ~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Pack)ee_for_KB952004:11bf3856ad364e35zx86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 WinPE-MDAC-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsofx-windows-i..tbr!dding.resources_#1bf3856ad364e31O0.0.0.0]en-us_1a18af154f6a4bc6 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 WSDMon.dll x86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.0.6002.18005_none_18bebd39dcbb0ca3
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4
(f) CSI Payload File Missing 0x00000000 C_20108.NLS x86_microsoft-windows-i..onal-codepage-20108_31bf3856ad364e35_6.0.6000.16386_none_4f168533e9e2afc7

Summary:
Seconds executed: 2621
Found 8 errors
CSI Manifest Missing Total count: 1
CSI Payload File Missing Total count: 2
CBS Registry Error Total count: 1
CBS Watchlist Package Missing Total count: 4

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee39













-----------------------------------------------------------------------------------------------------------------------------------------------
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-07-11 21:27

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0 PackiGe_for_KB95200461bf3856ad364e3µ~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Package_30_for_KB936330~31bf3856ad364e35~x86~~0.0.0.0 Pack)ee_for_KB952004:11bf3856ad364e35zx86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 WinPE-MDAC-Package~31bf3856ad364e35~x86~~0.0.0.0 Package_for_KB952004~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x00000002 x86_microsofx-windows-i..tbr!dding.resources_#1bf3856ad364e31O0.0.0.0]en-us_1a18af154f6a4bc6 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 WSDMon.dll x86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.0.6002.18005_none_18bebd39dcbb0ca3
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4
(f) CSI Payload File Missing 0x00000000 C_20108.NLS x86_microsoft-windows-i..onal-codepage-20108_31bf3856ad364e35_6.0.6000.16386_none_4f168533e9e2afc7

Summary:
Seconds executed: 2621
Found 8 errors
CSI Manifest Missing Total count: 1
CSI Payload File Missing Total count: 2
CBS Registry Error Total count: 1
CBS Watchlist Package Missing Total count: 4

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.1.8112.20546_none_080fe3aee391ccb4.manifest
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#68
Nutloaf

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Many thanks :)

At first glance there are some files missing and that is what's causing the problem.

I will look over these tonight and look to replace those files :thumbsup:
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#69
Nutloaf

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Hello Hellomut, I haven't forgotten about you. I was looking at which methods are the easiest to complete the objective. My post is ready and am awaiting clearance. :thumbsup:
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#70
Nutloaf

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Hi Hellomut thanks for your patience. We will try uninstalling SP2 again in a slightly different way as this is the easiest and best method to use. If no luck with that then we will go ahead and download the Service Pack ourselves :)

1. Uninstall Service Pack 2

  • Click Start and in the search bar type: Installed Updates and press Enter
  • A list will appear but it will take a moment for the complete list to load, watch the Green Progress Bar at the top of the Window.
  • Under Microsoft Windows scroll down the list to find Service Pack for Microsoft Windows (KB948465)
  • Right Click this entry and Uninstall

2. Windows Update

  • Click Start and in the search bar type Windows Update and press Enter
  • Select Check For Updates once complete click the link for updates found and check if Service Pack 2 is available and install. Then Reboot.
  • If not present install the updates found and repeat this process until Service Pack is found and installed


If the above is succesfull Do Not continue with steps 3 and 4 below, just report back to me.



3. Download Service Pack 2 and Create hellomut Folder

  • Use this link to download Vista Service Pack 2 click Download and Save to Desktop
  • Right Click the Icon on your desktop and select Cut Click Start then Computer double click Local Disk (C:) Right click an empty space and select Paste
  • Right click an empty space once more and select New then Folder name this new folder hellomut
  • O.K so you should have Windows6.0-KB948465-X86 and the hellomut folder in Local Disk C:
  • Close Window


4. Open CMD
  • Click Start and in the search bar type cmd in the list that appears right click CMD and Run as Administrator
  • At the prompt copy and paste the following: c:\Windows6.0-KB948465-X86.exe /x: c:\hellomut and press Enter
  • Once the extraction is complete: At the prompt copy and paste the following: Expand -f:* c:\hellomut\Windows6.0-KB948465-X86.cab c:\hellomut and press Enter
  • Files will now be expanded to the hellomut folder. When complete CMD will state Expanding Files Complete....4995 Files Total close CMD


Let me know if you have any problems with the above instructions.
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#71
hellomut

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Hi that dosn't seem to work I only get seven items in the list and they are all parts of emails.

Hellomut
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#72
Nutloaf

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As you have mentioned e-mails, I'm not sure if your looking at the right screens.

When you click Start and type Installed Updates then press Enter:



You should see a screen like this:



Under the title, Microsoft Windows should be the service pack. On that same screen there is a search windows updates bar:



If you type service in that bar as I have in the picture. The service pack should appear. If this does not work or nothing appears then get back to me before doing anything else :thumbsup:
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#73
hellomut

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Hi still haveing problems getting that page when I click on the start and type in Installed Updates I dont get a list that takes time to download, just a page that opens with the seven items on it.I dont know how to copy a screen if I did I would send it to you.
Hellomut
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#74
Nutloaf

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O.K Hellomut we have exhausted the easiest way to fix things. I need you to try step 3 and step 4 of post 70, you can scroll up to see that post or click Here

Let me know if you are having problems understanding or carrying out those instructions :thumbsup:
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#75
hellomut

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Hi there still no joy, but I think I have found the screen / page you wanted me to find. I went into control panel then programs and features, then there is a list on the left hand side and one of them says installed updates I clicked on that and then I get the page that downloads, in ther are all the programs but no window service packs one or two there is one for office 2010.

Hellomut
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