External hard drive not being recognised but its connected?
Started by
saintsfc1
, Jun 11 2013 06:00 AM
#1
Posted 11 June 2013 - 06:00 AM
#2
Posted 11 June 2013 - 06:18 AM
saintsfc1
What is the brand and model name or number of the HDD.
Have you tried connecting the HDD to another USB port or another computer.
If the HDD has an external power supply have you checked that it is receiving power from the wall socket.
What is the brand and model name or number of the HDD.
Have you tried connecting the HDD to another USB port or another computer.
If the HDD has an external power supply have you checked that it is receiving power from the wall socket.
#3
Posted 11 June 2013 - 06:28 AM
its a seagate STBX1000201,have tried it on a different computer and usb port exactly the same result.and power is going top driver through the usb cable has light flashes and hear beeping noises when you connect it
#4
Posted 11 June 2013 - 06:46 AM
You have said that you have tried everything does that include the Seagate troubleshooters http://knowledge.sea...US/FAQ/194531en and http://www.seagate.com/support/ if yes then we should try and secure any important data on the device before going any further.
#5
Posted 11 June 2013 - 06:53 AM
yes have tried all of this, be good if i can save the files as have alot of important files on it
#6
Posted 11 June 2013 - 06:58 AM
Try Puppy Linux to see if that can retrieve your data;
===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================
1. Save these files to your Desktop/Burn Your Live CD:
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
3. Recover Your Data
Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.
YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
Note that there might be some other Puppy distros on the page (such as Slacko Puppy), but you need Lucid Puppy (lupu), the Ubuntu-based one. Always make sure you start downloading a file that starts with "lupu"!
===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================
1. Save these files to your Desktop/Burn Your Live CD:
- Download Latest Puppy Linux ISO (i.e.: lupu-520.iso)
Download BurnCDCC ISO Burning Software
- Open BurnCDCC with Windows Explorer
- Extract All files to a location you can remember
- Double Click BurnCDCC
- Click Browse and navigate to the Puppy Linux ISO file you just downloaded
- Open/Double Click that file
IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x - Click Start
- Your CD Burner Tray will open automatically
- Insert a blank CD and close the tray
- Click OK
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
- Start the computer/press the power button
- Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
(Usually shown during the "Dell" screen, or "Gateway" Screen) - Once in the BIOS, under Advanced BIOS Options change boot priority to:
CD-ROM 1st, Hard Drive 2nd - Open your ROM drive and insert the disk
- Press F10 to save and exit
- Agree with "Y" to continue
- Your computer will restart and boot from the Puppy Linux Live CD
3. Recover Your Data
- Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
3a. Mount Drives[list] - Click the Mount Icon located at the top left of your desktop.
- A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
- Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
- USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
- If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
- At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
- Open your old hard drive i.e. sda1
- Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
- If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
- From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.
YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
Note that there might be some other Puppy distros on the page (such as Slacko Puppy), but you need Lucid Puppy (lupu), the Ubuntu-based one. Always make sure you start downloading a file that starts with "lupu"!
#7
Posted 11 June 2013 - 07:03 AM
okay cheers i will have a go at this first cheers
#8
Posted 11 June 2013 - 07:09 AM
Ok and good luck with it
The directions are primarily for an internal HDD so some of the steps can be omitted, as long as you are able to mount the external Seagate HDD you have a good chance of data recovery.
The directions are primarily for an internal HDD so some of the steps can be omitted, as long as you are able to mount the external Seagate HDD you have a good chance of data recovery.
#9
Posted 11 June 2013 - 07:35 AM
okay will give it a go , if this doesnt work any more solution ? i have a feeling there could be something with the drive ( possibly the boot files ) on the drive
#10
Posted 11 June 2013 - 07:55 AM
We will cross that bridge when we come to it as for now I am hoping that you can retrieve your data and if a warranty is in place you can get a new HDD, you can never trust a HDD that has shown signs of instability.
#11
Posted 11 June 2013 - 08:17 AM
have tried your solution and its hasn't worked. when connecting the drive it wouldnt show down the bottom with all of the other drives.
#12
Posted 11 June 2013 - 08:42 AM
Some additional questions if I may;
Is the device covered by a warranty.
How much free storage space was/is available on the HDD.
Is the USB cable for the device interchangeable so that it can be swapped.
Have you run Seatools http://knowledge.sea...US/FAQ/202435en, please only let us know if you have as any testing stresses the HDD which should be avoided at present.
If the device is not covered by a warranty as a last resort you could remove the HDD and either fit it into a desktop computer or use an external HDD enclosure or adapter to try and access the data.
Is the device covered by a warranty.
How much free storage space was/is available on the HDD.
Is the USB cable for the device interchangeable so that it can be swapped.
Have you run Seatools http://knowledge.sea...US/FAQ/202435en, please only let us know if you have as any testing stresses the HDD which should be avoided at present.
If the device is not covered by a warranty as a last resort you could remove the HDD and either fit it into a desktop computer or use an external HDD enclosure or adapter to try and access the data.
#13
Posted 11 June 2013 - 08:49 AM
am not sure on the warranty situation :/ there must of been about 850gig left on there. yes usb cable can be switches. and already have tried connecting directly to the motherboard. Am unable to run sea tools has its not being recognised by pc. when connecting the drive to the computer i hear a beep from the computer and its shows that its running correctly in device manager.
#14
Posted 11 June 2013 - 08:52 AM
I assume you are a supporter of Southampton FC mate which is good as you are a Brit like Phil and I.
Can you remember when you bought the external drive at all?
Can you remember when you bought the external drive at all?
#15
Posted 11 June 2013 - 08:58 AM
it was a t the beginning at january
and yea saints supporter
and yea saints supporter
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