Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

External hard drive not being recognised but its connected?


  • Please log in to reply

#16
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
Where did you buy the external drive Saints as you should be covered by the statuary 12 months guarantee under UK law?
  • 0

Advertisements


#17
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
maplins
  • 0

#18
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
Take the drive back to them mate and demand a replacement as it is still under guarantee.

If they get shirty then quote the Sale of Goods Act 1979 at them.

In particular section 14.

http://www.legislati...k/ukpga/1979/54
  • 0

#19
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts
Take the HDD back to Maplins and let them test it so as not to void the warranty.

NB: Just so that you are aware, the data on the device is not covered by warranty.
  • 0

#20
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
okay cheers for that have found the box and says it has 2 year warranty , any more solutions to fixing the hard drive or shall i get maplins to test it first ?
  • 0

#21
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
Maplins won't give a rats rosy arse about testing it Saints, they will give you a new one and they will claim on their insurance for the knackered Seagate.
  • 0

#22
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
okay will they let me keep the damaged one so i can go to a computer shop and run test on it ?
  • 0

#23
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,025 posts
No as they will need the device themselves.
  • 0

#24
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
cheers for the advice
  • 0

#25
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
If you have the financial wherewithal to purchase 2 or more external drives then do so Saints to back your stuff up in future mate.

I have 3 to do things of this nature.
  • 0

Advertisements


#26
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
yea i will when i have some more money just guess its ' one ' of those things
  • 0

#27
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
It is indeed mate, a sharp learning curve so to speak because when all your personal stuff goes down the toilet it's a real pain.

Put it down to experience Saints. :thumbsup:
  • 0

#28
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
yea especially as i had alot of important stuff on it
  • 0

#29
Wolfeymole

Wolfeymole

    Member

  • Member
  • PipPipPipPip
  • 1,929 posts
Even though Phil suggested it earlier for good reasons I'm assuming that you have NOT tried to remove the hard drive from it's enclosure yet?

Doing so would invalidate the guarantee by the way.

If not then all is good and you simply need to return it.
  • 0

#30
saintsfc1

saintsfc1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 19 posts
ohhh , i took it out of the enclosure to attack it to motherboard
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP