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v9 trojan / browser hijacker virus [Closed]


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#1
cmulder

cmulder

    New Member

  • Member
  • Pip
  • 1 posts
I need help removing completely removing the v9 trojan / browser hijacker virus from my computer.

Thanks,
Colleen

Edited by cmulder, 16 June 2013 - 08:55 PM.

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#2
Nutloaf

Nutloaf

    Trusted Helper

  • Malware Removal
  • 1,790 posts
Hello cmulder :welcome:

My name is Nutloaf, and I will be helping you with your malware issues.

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

Please take time to read all instructions and fixes thoroughly.
  • I would advise printing any instructions for easy reference. Also, some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
  • Any fixes provided by myself are for this log file only and cannot be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.


Removing malware is a complicated multiple step process, please stay with me until I have declared your system clean.


Finally before we start:

It is impossible for me to foresee all interactions that may happen between the software on your computer and the tools used to clear you of infection. I strongly recommend to backup your personal files and folders before you start the malware removal process.



Once you have digested that information, you can carry on and perform these instructions in the order given. :)


DOWNLOAD OTL
  • Using this link Download OTL and save it to your Desktop
  • If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
  • Right click the OTL icon and select Run as Administrator.
  • Make sure the following boxes are checked:
  • Scan All Users
  • Use Company-Name WhiteList
  • Skip Microsoft Files
  • Use No-Company-Name WhiteList
  • LOP Check
  • Purity Check
  • In the Extra Registry box select Use Safe List
  • Copy and paste the following into Custom Scans\Fixes box without the word Quote.

    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    dir C:\ /S /A:L /C
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs

  • Now Click Run Scan
  • OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
  • Post both in your next reply

2. Run ADWcleaner

Things I want to see in your next post.
  • OTL.txt
  • Extras.txt
  • ADWcleaner log.

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#3
Nutloaf

Nutloaf

    Trusted Helper

  • Malware Removal
  • 1,790 posts
Hello there :)

I am checking to see if all is well. Let me know if you're having any problems with the instructions. :thumbsup:
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#4
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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