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windows goes straight to black screen after starting up


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#1
anderson__harris

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i got my toshiba about 2 years ago and ive always had some problems with it, but ive never had this problem. so i press the power button and the toshiba symbol comes up then a black screen comes up with a small blinking white line in the corner.(i know this means its loading) then a thing comes up saying "launch startup repair" or "start windows normaly". ive tryed both the options probably 20 times but each time it goes to this lit up black screen with just the mouse (i can still move it) and then it will fade to really black screen and the fans and such stop running. i left it like this over night hoping it would load but it doesnt. i have important pictures, videos, and programs (lost the cd or whatever) on my laptop so i really dont want to have to reboot the hard drive.

please help!
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#2
phillpower2

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:welcome: anderson__harris

The problem could be a corrupt/damaged OS or the HDD itself may have issues so first of all can I ask whether you have access to a second working computer that you can use to download Puppy Linux to so that we can try and secure your data off the HDD.
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#3
anderson__harris

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nope this is my only working (sorta working) computer at the moment
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#4
phillpower2

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Have you tried Last Known Good Configuration or Safe Mode with Networking, directions for both are available at the attached link, restart the computer and keep tapping the F8 key to get into the Advanced Boot options http://www.sevenforu...ot-options.html try the Last Known Good option first.
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#5
anderson__harris

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well that worked somewhat... my screen and everything comes up but now my mouse wont move which makes it kind of useless... it worked last night on the black screen so im completely confused
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#6
anderson__harris

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well i just turned it off and did the same process to see if the mouse would work but now it is doing the black screen thing again
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#7
anderson__harris

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okay so i plugged in a usb mouse to my laptop and it works but now im trying to restore it again and its taking forever
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#8
phillpower2

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Depending on what the problem is it can take a few hours and you cannot do anything to help it along.

Tip: please do not reply to your own OP or last reply as it may lead to your request for help being overlooked, staff and members who assist on the forums will always check out a topic that has not received any replies to see if they are able to help, if you reply to your own OP it will appear to others viewing the board that you have received a reply and so are already being helped.
If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that you do not get overlooked and no information missed, thank you for understanding.
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#9
anderson__harris

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okay.... sorry about the multiple replies! haha ummm so now im back where i started and now i cant move my mouse with out like a usb mouse plugged into my computer
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#10
phillpower2

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okay.... sorry about the multiple replies! haha ummm so now im back where i started and now i cant move my mouse with out like a usb mouse plugged into my computer

Do you mean you are back to a black screen and blinking cursor?

If yes do Last Known Good Configuration again but this time use the USB mouse (if that is what it takes) back up all of your important data, check that the notebook will connect to the internet and post back - do nothing else at this point.
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