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Please help me! Toshiba laptop is not the same! Won't rest


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#1
Shayh0404

Shayh0404

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Hello this is my first post (I'm not sure if I have put it in the right place sorry)

I need some help any help with my mothers laptop which is not working properly after my brother had been using it for all the wrong reasons. After i decontaminated it, it has since not worked properly it was running extremely slow and not loading programmes on it. My mother has asked me to fix it.

I look up how to fix this problem and I attempted to reset the laptop to manufacture setting as there is no files on the laptop that need to be saved as my mother only ever uses the laptop to play the card game solitaire. I found the menu for restoring the laptop and was doing so but then it continuously keep restart the computer by its self and when it loaded it would then bring up the instalment setting (like you get when it is brand new) but then would restart. I let it do this for about 10 minutes then I reset it using the power button thinking it did not instal properly and I was going to the whole process again. However now I am unable to get the menu back up to reset the laptop no matter what buttons i press the F ones or zero it won't come back up.

I have spend hours reading forums and groups and have tried advice given by other people but nothing is working for me. I would take it o get repaired but I'm a student and don't have cash for that now, my mum wont pay because she said she can live with out a computer but she is always borrowing mine to play solitaire for hours and I need it back for my essays and to socialise . my mum is left with not being able to log into the computer as the administrator account comes up as being disabled and when it loads in safe mode it look like the very old computers that first came out poor graphics and everything is extremely large.

Also it never came with any disks when she bought it. Also we live in England ( I don't know if that makes a difference). I'm not that great with computer myself so please be basic!

It's a toshiba laptop satellite L450D-13X

How am I able to get that menu back again so I can restore the computer again?

Thank-you
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#2
emeraldnzl

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Hello Shayh0404,

Welcome to Geekstogo.

I am a bit confused about whether you can or you can't boot that machine up.

when it loads in safe mode it look like the very old computers that first came out poor graphics and everything is extremely large.


This statement makes me think you can boot into Safe Mode.

Assuming you can, then please do this:

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called (FRST.txt) in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run, it makes also another log (Addition.txt). Please also paste that into your reply.
If I am wrong and you can't boot into Safe Mode then tell me.
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#3
Shayh0404

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hello

sorry for not being clear the laptop does turn on and start up on safe mode and it give a few more start up options.
since i tried to reset the laptop to factory setting it is not allowing me to connect to the internet from that laptop. is there another way for me to do this?
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#4
emeraldnzl

emeraldnzl

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since i tried to reset the laptop to factory setting it is not allowing me to connect to the internet from that laptop.


Looks like you might need to set up your internet connection again.

You could try this (I don't know what OS you have so while this instruction should be fine it might be slightly different for your machine) :

Please go to Start > Control Panel > Network and Internet Connections > Network Connections. Then right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using dial-up, and left-click on the Properties option. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says "Obtain DNS servers automatically". Click OK twice, and restart your computer.

If after that you have internet connection, well and good, if not do this:

Go to Start > Run... (for Vista you will need to go to Accessories > Run). In the Open: field type cmd and press the OK button. This will open a Command Prompt.
Type or copy & paste the contents inside the Code box below into the command window:

ipconfig /flushdns

(Note the gap, it should be there)

Hit Enter and exit the Command Prompt.

Tell me when you return if you have internet connection. If you do not have internet connection then follow the actions below.

is there another way for me to do this?


Yes there are a range of things we can try.

It would be good if we can use the safe mode option so can you download Farbar's Recovery Scan Tool mentioned in my last post to a flash drive and transfer it to the desktop of the problematic machine. If you manage that, then follow the instructions in my last post to run FRST.
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#5
Shayh0404

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the internet wont work i saved it onto my usb and then onto my the laptop and the scans were as follows

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 22-06-2013 02
Ran by Administrator (administrator) on 21-06-2013 23:24:11
Running from F:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Safe Mode (with Networking)

==================== Processes (Whitelisted) =================

(McAfee, Inc.) C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe
(McAfee, Inc.) C:\PROGRA~2\McAfee\MSC\McOEMMGr.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [Tupit2] c:\toshiba\preinst\tupit\tupitinst2.cmd [217 2009-09-10] ()
HKLM\...\Run: [Toshiba TEMPRO] C:\Program Files (x86)\Toshiba TEMPRO\TemproTray.exe [1050000 2009-08-06] (Toshiba Europe GmbH)
HKLM\...\Run: [TosNC] %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe [596328 2009-08-06] (TOSHIBA Corporation)
HKLM\...\Run: [TosReelTimeMonitor] %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe [35160 2009-08-06] (TOSHIBA Corporation)
HKLM\...\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe [570680 2009-08-13] (TOSHIBA Corporation)
HKLM\...\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE [497504 2009-08-05] (TOSHIBA Corporation)
HKLM\...\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe [909624 2009-08-05] (TOSHIBA Corporation)
HKLM-x32\...\RunOnce: [TVAP_set] C:\Program Files\TOSHIBA\TVAP\TVAP_set.exe [9728 2009-03-19] ()
HKCU\...\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe [6203296 2009-08-12] (TOSHIBA)
HKCU\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2009-09-09] (Google Inc.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [35696 2009-02-27] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun [98304 2009-07-29] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL [352256 2009-07-09] (TOSHIBA CORPORATION)
HKLM-x32\...\Run: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP [423936 2009-06-02] (TOSHIBA Electronics, Inc.)
HKLM-x32\...\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe [34088 2009-01-13] (TOSHIBA CORPORATION)
HKU\Default\...\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe [6203296 2009-08-12] (TOSHIBA)
HKU\Default User\...\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\Toshiba Online Product Information\topi.exe [6203296 2009-08-12] (TOSHIBA)
Startup: C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TRDCReminder.lnk
ShortcutTarget: TRDCReminder.lnk -> C:\Program Files (x86)\TOSHIBA\TRDCReminder\TRDCReminder.exe (TOSHIBA Europe)
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TRDCReminder.lnk
ShortcutTarget: TRDCReminder.lnk -> C:\Program Files (x86)\TOSHIBA\TRDCReminder\TRDCReminder.exe (TOSHIBA Europe)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\TRDCReminder.lnk
ShortcutTarget: TRDCReminder.lnk -> C:\Program Files (x86)\TOSHIBA\TRDCReminder\TRDCReminder.exe (TOSHIBA Europe)

==================== Internet (Whitelisted) ====================

SearchScopes: HKCU - {3384CDCE-98C2-47BE-9855-6B682D7C3C00} URL = http://rover.ebay.co...e={searchTerms}
SearchScopes: HKCU - {9B25E5B0-2E84-4888-A1CA-C38592B69193} URL = http://www.amazon.co...ed&linkCode=ur2
BHO: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner64.dll (Google Inc.)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg64.dll (Google Inc.)
BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll ()
BHO-x32: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: No Name - {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-x32: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll (Google Inc.)
BHO-x32: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corporation)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll (Google Inc.)
BHO-x32: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll ()
BHO-x32: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll (Google Inc.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll ()
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKLM-x32 - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll ()
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll ()
Handler-x32: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WIC4A1~1\MESSEN~1\MSGRAP~1.DLL (Microsoft Corporation)
Handler-x32: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files (x86)\Common Files\Microsoft Shared\Information Retrieval\msitss.dll (Microsoft Corporation)
Handler-x32: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WIC4A1~1\MESSEN~1\MSGRAP~1.DLL (Microsoft Corporation)
Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll ()
Tcpip\Parameters: [DhcpNameServer] 10.239.24.5

==================== Services (Whitelisted) =================

S2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [203280 2009-01-23] ()
R2 mcmscsvc; C:\PROGRA~2\McAfee\MSC\mcmscsvc.exe [865832 2009-05-01] (McAfee, Inc.)
S4 McNASvc; c:\PROGRA~2\COMMON~1\mcafee\mna\mcnasvc.exe [2482848 2009-04-09] (McAfee, Inc.)
S3 McODS; C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe [696848 2009-05-08] (McAfee, Inc.)
S4 McProxy; c:\PROGRA~2\COMMON~1\mcafee\mcproxy\mcproxy.exe [359952 2009-04-09] (McAfee, Inc.)
S3 McShield; C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe [153920 2009-05-13] (McAfee, Inc.)
S3 McSysmon; C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe [606736 2009-05-08] (McAfee, Inc.)
S4 MpfService; C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe [893112 2009-05-08] (McAfee, Inc.)
S2 TemproMonitoringService; C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [116104 2009-08-06] (Toshiba Europe GmbH)
S2 0171991252514233mcinstcleanup; C:\Users\ADMINI~1\AppData\Local\Temp\017199~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [x]

==================== Drivers (Whitelisted) ====================

S3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [102600 2009-05-13] (McAfee, Inc.)
S1 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [307400 2009-05-13] (McAfee, Inc.)
S3 mferkdk; C:\Windows\System32\drivers\mferkdk.sys [40904 2009-05-13] (McAfee, Inc.)
S3 mfesmfk; C:\Windows\System32\drivers\mfesmfk.sys [49480 2009-05-13] (McAfee, Inc.)
R1 MPFP; C:\Windows\System32\Drivers\Mpfp.sys [176144 2009-04-09] (McAfee, Inc.)
S3 RTL8187Se; C:\Windows\System32\DRIVERS\RTL8187Se.sys [427008 2009-06-10] (Realtek Semiconductor Corporation )

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-06-21 23:23 - 2013-06-21 23:23 - 00000000 ____D C:\FRST
2013-06-16 23:57 - 2013-06-16 23:57 - 00000000 ___AH C:\Windows\System32\Drivers\Msft_User_WpdFs_01_09_00.Wdf
2013-06-16 23:43 - 1999-10-12 18:47 - 00024576 ____A (Toshiba) C:\Windows\SysWOW64\TSCI.dll
2013-06-16 23:43 - 1999-10-12 18:45 - 00024576 ____A (Toshiba) C:\Windows\SysWOW64\THCI.dll
2013-06-16 23:41 - 2009-04-29 09:26 - 00049664 ____A (COMPAL ELECTRONIC INC.) C:\Windows\System32\HWS_Ctrl.dll
2013-06-16 23:41 - 2007-02-11 08:50 - 00008192 ____A (COMPAL ELECTRONIC INC.) C:\Windows\System32\TSBWLS.dll
2013-06-16 23:40 - 2013-06-16 23:42 - 00000000 ____D C:\ProgramData\win7_64
2013-06-16 23:40 - 2013-06-16 23:42 - 00000000 ____D C:\ProgramData\win7_32
2013-06-16 23:40 - 2013-06-16 23:41 - 00000000 ____D C:\Windows\System32\Microsoft.VC80.MFC
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Windows\SysWOW64\Microsoft.VC80.MFC
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\ATI
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Users\Administrator\AppData\Local\ATI
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\XP
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\Vista64
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\Vista32
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\ATI
2013-06-16 23:38 - 2013-06-16 23:44 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\Toshiba
2013-06-16 23:37 - 2013-06-21 22:23 - 00018932 ____A C:\Windows\WindowsUpdate.log
2013-06-16 23:37 - 2013-06-16 23:38 - 00000000 ____D C:\Program Files (x86)\ATI Technologies
2013-06-16 23:37 - 2013-06-16 23:37 - 00000000 ____D C:\Program Files\ATI
2013-06-16 23:36 - 2009-07-30 12:07 - 06037504 ____A (ATI Technologies Inc.) C:\Windows\System32\Drivers\atikmdag.sys
2013-06-16 23:36 - 2009-07-29 23:55 - 00442368 ____A (Advanced Micro Devices, Inc.) C:\Windows\System32\ATIDEMGX.dll
2013-06-16 23:36 - 2009-07-29 23:54 - 00420352 ____A (AMD) C:\Windows\System32\atieclxx.exe
2013-06-16 23:36 - 2009-07-29 23:54 - 00203264 ____A (AMD) C:\Windows\System32\atiesrxx.exe
2013-06-16 23:36 - 2009-07-29 23:53 - 00120320 ____A (AMD) C:\Windows\System32\atitmm64.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00421376 ____A (ATI Technologies, Inc.) C:\Windows\System32\atipdl64.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00356352 ____A (ATI Technologies, Inc.) C:\Windows\SysWOW64\atipdlxx.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00274432 ____A (ATI Technologies, Inc.) C:\Windows\SysWOW64\Oemdspif.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00059392 ____A (ATI Technologies, Inc.) C:\Windows\System32\atiedu64.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00043520 ____A (ATI Technologies, Inc.) C:\Windows\SysWOW64\ati2edxx.dll
2013-06-16 23:36 - 2009-07-29 23:52 - 00012288 ____A (AMD) C:\Windows\System32\atimuixx.dll
2013-06-16 23:36 - 2009-07-29 23:49 - 02469888 ____A (ATI Technologies Inc. ) C:\Windows\SysWOW64\atidxx32.dll
2013-06-16 23:36 - 2009-07-29 23:44 - 02921984 ____A (ATI Technologies Inc. ) C:\Windows\System32\atidxx64.dll
2013-06-16 23:36 - 2009-07-29 23:38 - 03105280 ____A (ATI Technologies Inc. ) C:\Windows\SysWOW64\atiumdag.dll
2013-06-16 23:36 - 2009-07-29 23:34 - 04059648 ____A (ATI Technologies Inc. ) C:\Windows\System32\atiumd64.dll
2013-06-16 23:36 - 2009-07-29 23:29 - 02622976 ____A (ATI Technologies Inc. ) C:\Windows\System32\atiumd6a.dll
2013-06-16 23:36 - 2009-07-29 23:26 - 00219120 ____A C:\Windows\System32\atiumd6a.cap
2013-06-16 23:36 - 2009-07-29 23:23 - 02868736 ____A (ATI Technologies Inc. ) C:\Windows\SysWOW64\atiumdva.dll
2013-06-16 23:36 - 2009-07-29 23:23 - 00219120 ____A C:\Windows\SysWOW64\atiumdva.cap
2013-06-16 23:36 - 2009-07-29 23:18 - 15073280 ____A (ATI Technologies Inc.) C:\Windows\System32\atio6axx.dll
2013-06-16 23:36 - 2009-07-29 23:12 - 00052224 ____A (Advanced Micro Devices, Inc. ) C:\Windows\System32\atimpc64.dll
2013-06-16 23:36 - 2009-07-29 23:12 - 00052224 ____A (Advanced Micro Devices, Inc. ) C:\Windows\System32\amdpcom64.dll
2013-06-16 23:36 - 2009-07-29 23:12 - 00051712 ____A (Advanced Micro Devices, Inc. ) C:\Windows\SysWOW64\atimpc32.dll
2013-06-16 23:36 - 2009-07-29 23:12 - 00051712 ____A (Advanced Micro Devices, Inc. ) C:\Windows\SysWOW64\amdpcom32.dll
2013-06-16 23:36 - 2009-07-29 23:11 - 00251904 ____A (Advanced Micro Devices, Inc.) C:\Windows\System32\atiadlxx.dll
2013-06-16 23:36 - 2009-07-29 23:11 - 00184320 ____A (Advanced Micro Devices, Inc.) C:\Windows\SysWOW64\atiadlxy.dll
2013-06-16 23:36 - 2009-07-29 22:57 - 11660800 ____A (ATI Technologies Inc.) C:\Windows\SysWOW64\atioglxx.dll
2013-06-16 23:36 - 2009-07-29 22:57 - 00053248 ____A (ATI Technologies Inc.) C:\Windows\System32\Drivers\ati2erec.dll
2013-06-16 23:36 - 2009-07-29 22:09 - 00053248 ____A (Advanced Micro Devices Inc.) C:\Windows\SysWOW64\aticalrt.dll
2013-06-16 23:36 - 2009-07-29 22:09 - 00053248 ____A (Advanced Micro Devices Inc.) C:\Windows\SysWOW64\aticalcl.dll
2013-06-16 23:36 - 2009-07-29 22:09 - 00048640 ____A (Advanced Micro Devices Inc.) C:\Windows\System32\aticalrt64.dll
2013-06-16 23:36 - 2009-07-29 22:09 - 00041984 ____A (Advanced Micro Devices Inc.) C:\Windows\System32\aticalcl64.dll
2013-06-16 23:36 - 2009-07-29 22:08 - 04289536 ____A (Advanced Micro Devices Inc.) C:\Windows\System32\aticaldd64.dll
2013-06-16 23:36 - 2009-07-29 22:07 - 03264512 ____A (Advanced Micro Devices Inc.) C:\Windows\SysWOW64\aticaldd.dll
2013-06-16 23:36 - 2009-07-14 04:26 - 00018335 ____A C:\Windows\atiogl.xml
2013-06-16 23:36 - 2009-06-18 15:29 - 00197654 ____A C:\Windows\System32\atiicdxx.dat
2013-06-16 23:36 - 2009-05-11 17:35 - 00118784 ____A (Advanced Micro Devices, Inc.) C:\Windows\System32\atibtmon.exe
2013-06-16 23:36 - 2009-05-05 00:30 - 00016440 ____A (Advanced Micro Devices Inc.) C:\Windows\System32\Drivers\AtiPcie.sys
2013-06-16 23:35 - 2013-06-16 23:35 - 00001004 ____A C:\Users\Public\Desktop\Acrobat.com.lnk
2013-06-16 23:33 - 2013-06-16 23:33 - 00000000 ____D C:\ProgramData\IsolatedStorage
2013-06-16 23:31 - 2013-06-16 23:31 - 00008830 ____A C:\Windows\PFRO.log

==================== One Month Modified Files and Folders =======

2013-06-21 23:24 - 2009-07-14 06:13 - 00730924 ____A C:\Windows\System32\PerfStringBackup.INI
2013-06-21 23:23 - 2013-06-21 23:23 - 00000000 ____D C:\FRST
2013-06-21 23:03 - 2009-07-14 05:45 - 00016080 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-06-21 23:03 - 2009-07-14 05:45 - 00016080 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-06-21 22:59 - 2013-06-16 23:37 - 00018932 ____A C:\Windows\WindowsUpdate.log
2013-06-21 22:56 - 2009-07-14 06:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-06-21 22:56 - 2009-07-14 05:51 - 00024269 ____A C:\Windows\setupact.log
2013-06-16 23:57 - 2013-06-16 23:57 - 00000000 ___AH C:\Windows\System32\Drivers\Msft_User_WpdFs_01_09_00.Wdf
2013-06-16 23:45 - 2009-09-09 17:27 - 00000000 ___HD C:\Program Files (x86)\InstallShield Installation Information
2013-06-16 23:44 - 2013-06-16 23:38 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\Toshiba
2013-06-16 23:44 - 2009-09-09 17:29 - 00000000 ____D C:\Program Files (x86)\TOSHIBA
2013-06-16 23:44 - 2009-09-09 17:27 - 00000000 ____D C:\Program Files\TOSHIBA
2013-06-16 23:42 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\win7_64
2013-06-16 23:42 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\win7_32
2013-06-16 23:41 - 2013-06-16 23:40 - 00000000 ____D C:\Windows\System32\Microsoft.VC80.MFC
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Windows\SysWOW64\Microsoft.VC80.MFC
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\ATI
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\Users\Administrator\AppData\Local\ATI
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\XP
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\Vista64
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\Vista32
2013-06-16 23:40 - 2013-06-16 23:40 - 00000000 ____D C:\ProgramData\ATI
2013-06-16 23:38 - 2013-06-16 23:37 - 00000000 ____D C:\Program Files (x86)\ATI Technologies
2013-06-16 23:37 - 2013-06-16 23:37 - 00000000 ____D C:\Program Files\ATI
2013-06-16 23:35 - 2013-06-16 23:35 - 00001004 ____A C:\Users\Public\Desktop\Acrobat.com.lnk
2013-06-16 23:35 - 2009-09-09 17:31 - 00000000 ____D C:\Users\Administrator\AppData\Roaming\Adobe
2013-06-16 23:35 - 2009-09-09 17:31 - 00000000 ____D C:\ProgramData\Adobe
2013-06-16 23:35 - 2009-09-09 17:30 - 00000000 ____D C:\Program Files (x86)\Adobe
2013-06-16 23:35 - 2009-07-14 04:20 - 00000000 ____D C:\Windows\System32\sysprep
2013-06-16 23:34 - 2009-09-09 15:57 - 00000000 ____D C:\Windows\Panther
2013-06-16 23:34 - 2009-07-14 05:46 - 00002790 ____A C:\Windows\DtcInstall.log
2013-06-16 23:33 - 2013-06-16 23:33 - 00000000 ____D C:\ProgramData\IsolatedStorage
2013-06-16 23:33 - 2009-09-10 01:00 - 00003540 ____A C:\Windows\TSSysprep.log
2013-06-16 23:32 - 2009-09-09 17:36 - 00000378 ____A C:\Windows\Tasks\McDefragTask.job
2013-06-16 23:32 - 2009-09-09 17:36 - 00000348 ____A C:\Windows\Tasks\McQcTask.job
2013-06-16 23:32 - 2009-07-14 05:45 - 00337776 ____A C:\Windows\System32\FNTCACHE.DAT
2013-06-16 23:31 - 2013-06-16 23:31 - 00008830 ____A C:\Windows\PFRO.log

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit


LastRegBack: 2009-09-10 00:57

==================== End Of Log ============================



Additional scan result of Farbar Recovery Scan Tool (x64) Version: 22-06-2013 02
Ran by Administrator at 2013-06-21 23:24:48 Run:
Running from F:\
Boot Mode: Safe Mode (with Networking)
==========================================================


==================== Installed Programs =======================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.2.8870)
Adobe Reader 9.1 (Version: 9.1.0)
Amazon.co.uk
ATI Catalyst Install Manager (Version: 3.0.732.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
CCC Help English (Version: 2009.0729.2237.38827)
CCC Help Finnish (Version: 2009.0729.2237.38827)
CCC Help French (Version: 2009.0729.2237.38827)
CCC Help German (Version: 2009.0729.2237.38827)
CCC Help Greek (Version: 2009.0729.2237.38827)
CCC Help Hungarian (Version: 2009.0729.2237.38827)
CCC Help Italian (Version: 2009.0729.2237.38827)
CCC Help Japanese (Version: 2009.0729.2237.38827)
CCC Help Korean (Version: 2009.0729.2237.38827)
CCC Help Norwegian (Version: 2009.0729.2237.38827)
CCC Help Polish (Version: 2009.0729.2237.38827)
CCC Help Portuguese (Version: 2009.0729.2237.38827)
CCC Help Russian (Version: 2009.0729.2237.38827)
CCC Help Spanish (Version: 2009.0729.2237.38827)
CCC Help Swedish (Version: 2009.0729.2237.38827)
CCC Help Thai (Version: 2009.0729.2237.38827)
CCC Help Turkish (Version: 2009.0729.2237.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility64 (Version: 2009.0729.2238.38827)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
eBay (Version: 1.0.4)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 14.0.8089.726)
McAfee SecurityCenter
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0005)
Skype™ Launcher
Toshiba Assist (Version: 3.00.09)
TOSHIBA Bulletin Board (Version: 1.0.04.64)
TOSHIBA Disc Creator (Version: 2.1.0.1 for x64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.4C)
TOSHIBA Hardware Setup (Version: 1.63.0.11C)
Toshiba Manuals (Version: 10.00)
Toshiba Online Product Information (Version: 2.08.0001)
Toshiba Photo Service - powered by myphotobook (Version: 1.0.0)
Toshiba Photo Service - powered by myphotobook (Version: 1.0.0-663)
TOSHIBA Recovery Media Creator (Version: 2.1.0.2 for x64)
TOSHIBA Recovery Media Creator Reminder (Version: 1.00.0019)
TOSHIBA ReelTime (Version: 1.0.04.64)
TOSHIBA Supervisor Password (Version: 1.63.0.6C)
Toshiba TEMPRO (Version: 3.05)
TOSHIBA Value Added Package (Version: 1.2.25.64)
TRORMCLauncher (Version: )
TRORMCLauncher (Version: 1.0.0.7)
Update for Office 2007 (KB934528)
Update for Office System 2007 Setup (KB929722)
Utility Common Driver (Version: 1.0.50.26C)
WildTangent Games (Version: 1.0.0.71)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

==================== Restore Points =========================


==================== Scheduled Tasks (whitelisted) =============

Task: {1986E71B-43C0-4F70-8EB9-AFC670844A9D} - System32\Tasks\McQcTask => C:\PROGRA~2\mcafee\mqc\QcConsol.exe [2009-04-09] (McAfee, Inc.)
Task: {43D2C10B-8502-4F3E-909C-A5F3BB77CE07} - System32\Tasks\McDefragTask => C:\PROGRA~2\mcafee\mqc\QcConsol.exe [2009-04-09] (McAfee, Inc.)

==================== Faulty Device Manager Devices =============

Name: Network Controller
Description: Network Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


==================== Event log errors: =========================




Application errors:
==================
Error: (06/21/2013 11:24:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (06/21/2013 11:24:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (06/21/2013 11:07:33 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (06/21/2013 11:07:33 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (06/21/2013 11:07:31 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (06/21/2013 11:07:24 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (06/21/2013 11:07:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
mfehidk
spldr
Wanarpv6

Error: (06/21/2013 11:07:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:05:45 PM on ?6/?21/?2013 was unexpected.

Error: (06/21/2013 10:56:22 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (06/21/2013 10:56:22 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (06/21/2013 10:56:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:50:40 PM on ?6/?21/?2013 was unexpected.

Error: (06/21/2013 10:39:26 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}


Microsoft Office Sessions:
=========================

==================== Memory info ===========================

Percentage of memory in use: 21%
Total physical RAM: 1790.42 MB
Available physical RAM: 1408.57 MB
Total Pagefile: 3580.84 MB
Available Pagefile: 3211.52 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB

==================== Drives ================================

Drive c: (WINDOWS) (Fixed) (Total:116.44 GB) (Free:100 GB) NTFS (Disk=0 Partition=2)
Drive d: (Data) (Fixed) (Total:116.05 GB) (Free:109.11 GB) NTFS (Disk=0 Partition=3)
Drive f: (SHAY) (Removable) (Total:3.73 GB) (Free:3.53 GB) FAT32 (Disk=1 Partition=1)

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 233 GB) (Disk ID: 952FDAC7)
Partition 1: (Active) - (Size=400 MB) - (Type=27)
Partition 2: (Not Active) - (Size=116 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=116 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 4 GB) (Disk ID: 9C7A9C60)
Partition 1: (Active) - (Size=4 GB) - (Type=0B)

==================== End Of Log ============================
  • 0

#6
Shayh0404

Shayh0404

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
i not sure if that is what you wanted. im not sure what you mean

If I am wrong and you can't boot into Safe Mode then tell me.
  • 0

#7
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 20,016 posts
Hello Shayh0404,

i not sure if that is what you wanted. im not sure what you mean


What you did was exactly right. :)

Now

Right click on My Computer > Manage and click on Device Manager (under System Tools - list on left hand side)

Scroll down to Network Adaptors and see if there are any warning signs there. If you see a yellow warning sign next to a name, double click its name to figure out what the problem is. Windows will explain why the device is temporarily out of work, and may even advise you to run its troubleshooter program. In your case, if the problem is not identified, right click on each item under Network Adaptor and update drivers. Try that.

After that reboot and see if you have internet connection and if so move to the next action.

Next

Download attached fixlist.txt file and save it to the Desktop (if you don't have internet connection you will have to follow the same procedure as before i.e. download to a flash drive and transfer to your desktop).

NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

Edited by emeraldnzl, 21 June 2013 - 05:11 PM.
clarification

  • 0

#8
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 20,016 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






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