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#1
sweetie43

sweetie43

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my computer won't go to start up menu just keeps going to startup repair can't do nothing on it can you help
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#2
phillpower2

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:welcome: sweetie43

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

What if anything have you tried to resolve the issue yourself.
Do you have an installation or system restore disk.
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#3
sweetie43

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it is a desktop inspiron one dell ,it didn't come with a disk.Have tried to reboot it in safe mode but nothing happens just keeps going back to window recovery error
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#4
phillpower2

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What about Last Known Good Configuration http://support.micro...kb/307852/en-us

Couple of additional questions if I may;
Is there important data on the HDD that you have not backed up.
Do you have access to another computer that is connected to the internet.
Had the computer (hard drive) been making any odd noises just before this happened.
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#5
sweetie43

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no nothing important on it.yes I have a laptop no wasn't making any kind of noise
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#6
phillpower2

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What about Last Known Good Configuration http://support.micro...om/kb/307852/de

Did you try the above?

If no joy with Last Known Good Configuration please check for a Recovery Partition on the HDD "how to" below;

1.Press the Power button to start the PC
2.At the Dell logo, hold the Ctrl key and press the F11 key simultaneously.
3.The Dell PC Restore screen will come up.
4.Select Restore or use the Tab key to highlight it and press Enter.
5.if you wish to continue, click Confirm, or use the Tab key to highlight it and press Enter.
6.When the utility is finished, click Finish, or use the Tab key to highlight it and press Enter.
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#7
sweetie43

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no nothing important on it.yes I have a laptop no wasn't making any kind of noise

keeps going to windows error recovery can't go that page
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#8
phillpower2

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no nothing important on it.yes I have a laptop no wasn't making any kind of noise

keeps going to windows error recovery can't go that page


Sorry but I do not understand your last reply.
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#9
sweetie43

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I tried to do what you say about the Ctrl key and press the F11 key simultaneously nothing happened just keeps going back error
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#10
phillpower2

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The HDD has either never had a recovery partition on it, it has been formatted or it is damaged.

Two other keys to try after restarting the computer are F2 and F12, can you try this for us please to see if you get into the set up or Dell diagnostic option/s.
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#11
sweetie43

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f2 goes to BIOS setup utility and f12 goes to boot device
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#12
phillpower2

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Thanks for the update sweetie43 :thumbsup:

Using the F12 key method can you do the following (initially only do the Express option please)

Diagnostics before windows using the F12 Diagnostics;

* Reboot and press F12 to enter the Boot Menu
* When the boot device list appears, highlight Diagnostics and press Enter
* The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
* If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition
* Press any key to continue
* Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive
* After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to run -
Express Test = Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
Extended Test = Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically
Custom Test = Tests a specific device. You can customize the tests to be run
Symptom Tree = Allows you to select tests based on a symptom of the problem you are experiencing
* When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen
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#13
sweetie43

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nothing happened :( still not working :smashcomp:
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#14
phillpower2

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It is looking like the HDD has been formatted or indeed replaced at some point because nothing that should be on the HDD is there.

For the following you will need to know what OS is on the HDD such as XP Home Sp3 etc, a blank CD/DVD disk and a computer with internet access an CD burner

Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: The Windows version that you have
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

Let us know how you get on please.
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#15
sweetie43

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This still didn't help I tried three times. :help:
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