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Intermittent start up issue


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#1
Debbie Farrell

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On Thursday I turned on the computer. It started to boot. The monitor went to sleep and the tower shut off. It did this a few times. Thursday after work I unplugged it and blew off anything that may be on the plugs and gave it a little thump and it came on. This morning the same thing happened. So this afternoon I dusted all the fans etc...same thing. I put it back together, gave it a love tap and it came on. I have read varying things from power supply going, dirty fans, bios etc. Have you ever heard of this? Sounds like a loose connection or "something" is on it's way out but what?
HP Pavillion a66041 running Windows 8
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#2
phillpower2

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Hello Debbie Farrell

Can you run Speccy and provide a url for us please http://www.piriform....file-to-the-web

You could be correct about a loose connection but sometimes removing the Ram and add on video card (if one is present)
blowing out the slots and then reseating the items securely can resolve this type of issue.
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#3
Debbie Farrell

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http://speccy.pirifo...iTFbWJJ1oggVwcV I upgraded to windows 8 in December even though it says win 7

Edited by Debbie Farrell, 23 June 2013 - 08:00 AM.

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#4
phillpower2

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Thanks for the url (I managed to translate what information I needed) :thumbsup:

Is the MB at the attached link the same as the one in your computer http://www.ecs.com.t...nuID=16&LanID=9

Just noticed your edit;
Your Speccy results are were Generated by Piriform Speccy v1.07.205 23 Jan 2011 @ 18:50 Please provide a report that was generated today as the earlier information is no longer relevant.
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#5
Debbie Farrell

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Sorry, this is all "greek" to me as they say. Here is the proper url- http://speccy.pirifo...mlIZY35arzSWqMa
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#6
phillpower2

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Thanks for the updated url :thumbsup:

The PSU may be the cause of this, can you tell us the brand and model name or number of the PSU.
http://h10025.www1.h...=c01357135#N214 Is this your MB?

There is nothing showing in the results that would cause this sort of behavior however the PSU readings that are normally also provided are missing and so we will need to run one or two other programs to get the information that we need;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison http://www.cpuid.com.../hwmonitor.html

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
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#7
Debbie Farrell

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I don't know if this is my MB or not. I am not comfortable tinkering inside the computer without my Computer Dad here. He is away and rebuilds CPU's etc.

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  • fanspeed1.jpg

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#8
phillpower2

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Thanks for the screenshot :thumbsup:

Speedfan is not showing your voltages so can you run HWMonitor and provide a screenshot for us http://www.cpuid.com.../hwmonitor.html

Uninstall any testing software as you see fit and no worries about going inside the computer, wait until your Dad returns if you need to.
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#9
Debbie Farrell

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Here you go...

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#10
phillpower2

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Thanks but HWMonitor is not showing the readings we need however never mind as it also is not showing anything to worry about.

As an asides you have cleaned out the inside of the case yourself and so would have no trouble checking the PSU details which would be found on a sticker like that in the attachment below;
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#11
Debbie Farrell

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these were the best that I could get. Does any of it help?

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  • DSC02831.jpg
  • DSC02832.jpg
  • DSC02837.jpg

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#12
phillpower2

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Thanks for the pictures :thumbsup:

The PSU brand is infamous for poor quality and failures http://www.jonnyguru...=Story&reid=154
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#13
Debbie Farrell

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Maybe I should just replace it and hope for the best. I haven't shut this thing off in 3 days for fear of it not coming back on. Thanks so much for all your time and help.
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#14
phillpower2

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You may want to ask your Dad to give the computer a check over before you replace the PSU, ensuring that the Ram is seated correctly in the slot and that the 24 pin and 4 pin power connections are securely connected can be done meanwhile, a couple of links to help you http://www.crucial.c...stall/dimm.aspx + http://www.playtool.....html#atxmain24 and http://www.playtool....rs.html#atx12v4

You are welcome BTW :thumbsup:
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#15
Debbie Farrell

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Ok, My Dad came over and walked me through reseating the memory and dusting the slots out etc. We shut down and restarted about 8 times and it was fine eveytime. So, thank you again for all your time and help.
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