Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Dxgkrnl.sys crash possibly related to PSU?


  • Please log in to reply

#1
DesertBeagle

DesertBeagle

    Member

  • Member
  • PipPip
  • 10 posts
Hey GTG, I'm new here and I have a pesky problem that I've done everything to fix.
(sorry if I posted this in the wrong place... Considering the problem could be related to the PSU I posted it here)

So it all began when I started playing games one day, and on that day nothing was really changed on the computer. Every 10 or so minutes, my system would crash (without a Bluescreen). When it "Crashed", DVI lost signal, and the fans inside the PC went full blast. When the PC was forcefully shut off through the power button and turned back on, Windows 7 made a dump file (also in attachments(It doesn't let me)) which is viewed in the shot below:
Posted Image
But sometimes the PC does the same exact thing without the fans going full blast.
3 Games where tested.
Team Fortress 2, Garry's Mod, and StarMade (none of these are very graphically intense, maybe with the exception of TF2)
The PC crashed in all of the games within 10 minutes.
To the subject of the PSU, the fans turn for around 3 seconds right when I boot the PC up, but then they stop, forever. I don't know if this issue is related.
I've tried everything; Reinstall display drivers, all that crap, and [bleep], I even reinstalled Windows.
Another wierd thing, the video card will spike from 30C to like 70C in the middle of a game. But there's no dust or anything.
It only crashes in-game.
Specs
OS - Windows 7 Professional 64-bit
CPU -Intel Core i7 3770 @ 3.40GHz
RAM - 16.0GB Dual-Channel DDR3 @ 686MHz
MOBO - ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)
G-Card - 2048MB NVIDIA GeForce GTX 660 (EVGA)
PSU - Corsair TX650
Please help!!! :(
  • 0

Advertisements


#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
:welcome: DesertBeagle

You have already tried reinstalling the video card drivers with no success but can I ask whether you have the latest version of Direct X available for your card http://www.microsoft...ails.aspx?id=35

If no joy updating Direct X test your video card http://www.sevenforu...-test-occt.html

Re the PSU fan, as long as the cooling fan does not stay permanently inactive after boot the behavior may be normal as the TX650 has a temperature-controlled fan which only kicks in when the PSUs internal thermal sensor triggers it.
  • 1

#3
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts

:welcome: DesertBeagle

You have already tried reinstalling the video card drivers with no success but can I ask whether you have the latest version of Direct X available for your card http://www.microsoft...ails.aspx?id=35

If no joy updating Direct X test your video card http://www.sevenforu...-test-occt.html

Re the PSU fan, as long as the cooling fan does not stay permanently inactive after boot the behavior may be normal as the TX650 has a temperature-controlled fan which only kicks in when the PSUs internal thermal sensor triggers it.

Thanks for the reply, and I will try to update DirectX.
I put my current DxDiag into the attachments.Attached File  DxDiag1.txt   32.79KB   16 downloads
  • 0

#4
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
You are welcome and thanks for the update DesertBeagle :thumbsup:

You already have DirectX 11 but it is worth trying a fresh install as part of the troubleshooting process.
  • 0

#5
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
I ran a memtest on my GPU, and it reported over 60,000 errors. I'm assuming this is terrible.
Posted Image
  • 0

#6
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
No not a good result at all, try another test http://www.technibbl...ry-stress-test/
  • 0

#7
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts

No not a good result at all, try another test http://www.technibbl...ry-stress-test/

Changing video mode to 640x480x16...OK
[6/23/2013 12:31:01 PM] Test started for "Primary Display Driver (NVIDIA GeForce GTX 660)"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[6/23/2013 12:40:34 PM] Pass completed (0 errors found).
Was there a certain option I should have selected?
  • 0

#8
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
The test should be run at the screen resolution that normally crashes the computer, if it will not run for whatever reason try a Furmark stress test, let it run for between 15 and 20 minutes and no more unless the card fails first that is http://www.ozone3d.net/benchmarks/fur/
  • 0

#9
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
I will have to use that because it does not let me select 1080x1920 on VMT
  • 0

#10
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
:thumbsup:
  • 0

#11
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Okay, that took a while. The results:
BURN-IN SCORE: 2449 points
24218 frames, 26 FPS, 87°C
Resolution: 1920x1080 (FS) - AA:0 samples
FPS: min:27, max:33, avg:26 - OPTIONS: DynBkg
I could feel the heat radiating from the card from 4 inches away from it!

Edited by DesertBeagle, 23 June 2013 - 11:59 AM.

  • 0

#12
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
A positive result at least as the card did not fail or reach the maximum operating temp.

Before we check the PSU output can you rerun OCCT http://www.sevenforu...-test-occt.html
  • 0

#13
DesertBeagle

DesertBeagle

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Posted Image
  • 0

#14
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,026 posts
2 out of 3 tests show bad VRam :(

To check the PSU voltages and temps please see below;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison http://www.cpuid.com.../hwmonitor.html

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP