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Uninstalled Sweetpacks stuff and now unable to connect to internet [Cl


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#16
crooleeck

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In Safe mode with networking browsers are working?
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#17
crooleeck

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Extra question:
1. Are you working in workgroup with others computers?
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#18
jmood88

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In Safe mode with networking browsers are working?


Yup.

1. Are you working in workgroup with others computers?

Nope
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#19
crooleeck

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OK, let's try reconfiguration DNS suffix and workgroup name.

Control Panel -> Network and Internet -> Network and Sharing Center -> Manage network connections -> right-click the WIFI connection -> Properties -> Internet Protocol Version 4 (TCP/IPv4) -> Properties -> Advanced -> DNS tab
please clear DNS suffix for this connection:

Posted Image

  • Open System by clicking the Start button, right-clicking Computer -> Properties.
  • Under Computer name, domain, and workgroup settings, click Change settings.
  • In the System Properties dialog box, click the Computer Name tab -> Change.
  • In the Computer Name/Domain Changes dialog box, under Member of, click Workgroup and then type new Workgroup name (eg myworkgroup)

    Posted Image

Reboot computer in normal mode, turn off WIFI connection, turn on it. If you get any error, please do screenshot and post. Check how your browsers are running.
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#20
jmood88

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Still not working.
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#21
crooleeck

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Hold down the Windows key + R on your keyboard. This will display the Run dialogue box .
In the Run box, type in CMD then click OK. Copy command:
ping 213.241.87.20 > c:\crooleeckping.txt && ping 8.8.8.8 >> c:\crooleeckping.txt && ping google.com >> c:\crooleeckping.txt && c:\crooleeckping.txt
Click right button in cmd and paste, hit enter. Notepad will be open, please post the content.
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#22
jmood88

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Is this supposed to be done in normal mode? I just tried pasting the command a few times in safe mode and nothing happened.

Edited by jmood88, 30 June 2013 - 09:18 AM.

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#23
crooleeck

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Try only ping 8.8.8.8 in CMD.
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#24
jmood88

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This is what it says:

Pinging 8.8.8.8. with 32 bytes of data:
General failure
General failure
General failure
General failure


Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 <100% Loss>
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#25
crooleeck

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Rerun MiniToolBox and tick only
  • List IP configuration
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
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#26
jmood88

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MiniToolBox by Farbar Version: 16-06-2013
Ran by Jordan (administrator) on 30-06-2013 at 11:38:14
Running from "C:\Users\Jordan\Desktop\Malware Removal"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
========================= IP Configuration: ================================

ASUS EZ N 802.11b/g/n Wireless USB Adapter = Wireless Network Connection 2 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jordan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : ASUS EZ N 802.11b/g/n Wireless USB Adapter
Physical Address. . . . . . . . . : C8-60-00-5D-E4-9B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::79ef:fece:7110:8485%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 30, 2013 10:41:07 AM
Lease Expires . . . . . . . . . . : Monday, July 01, 2013 10:41:10 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 331898880
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-79-0E-45-10-BF-48-85-B9-15
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-BF-48-85-B9-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 2607:f8b0:4009:805::1003
173.194.46.70
173.194.46.71
173.194.46.72
173.194.46.73
173.194.46.78
173.194.46.64
173.194.46.65
173.194.46.66
173.194.46.67
173.194.46.68
173.194.46.69


Pinging google.com [173.194.46.41] with 32 bytes of data:
General failure.
General failure.

Ping statistics for 173.194.46.41:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 206.190.36.45
98.138.253.109
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
General failure.
General failure.

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...c8 60 00 5d e4 9b ......ASUS EZ N 802.11b/g/n Wireless USB Adapter
11...10 bf 48 85 b9 15 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::79ef:fece:7110:8485/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

**** End of log ****
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#27
crooleeck

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OK, one more test. This time please boot in Safemode with networking.

1. Check:
ping 192.168.1.254

2. Then:
ping 8.8.8.8

3. then:
ping 213.241.87.20

4. Run MiniToolBox and again tick only List IP configuration

Keep in mind to boot into Safemode with networking ;)
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#28
jmood88

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1. Pinging 192.168.1.254 with 32 bytes of data:
General failure
General failure
General failure
General failure


Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 0, Lost = 4 <100% Loss>

2. Pinging 8.8.8.8 with 32 bytes of data:
General failure
General failure
General failure
General failure


Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 <100% Loss>

3. Pinging 213.241.87.20 with 32 bytes of data:
General failure
General failure
General failure
General failure


Ping statistics for 213.241.87.20:
Packets: Sent = 4, Received = 0, Lost = 4 <100% Loss>

4.MiniToolBox by Farbar Version: 16-06-2013
Ran by Jordan (administrator) on 30-06-2013 at 20:50:52
Running from "C:\Users\Jordan\Desktop\Malware Removal"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
========================= IP Configuration: ================================

ASUS EZ N 802.11b/g/n Wireless USB Adapter = Wireless Network Connection 2 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jordan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : ASUS EZ N 802.11b/g/n Wireless USB Adapter
Physical Address. . . . . . . . . : C8-60-00-5D-E4-9B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::79ef:fece:7110:8485%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 30, 2013 10:41:07 AM
Lease Expires . . . . . . . . . . : Monday, July 01, 2013 10:41:09 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 331898880
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-79-0E-45-10-BF-48-85-B9-15
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-BF-48-85-B9-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 2607:f8b0:4009:800::1000
74.125.225.136
74.125.225.137
74.125.225.142
74.125.225.128
74.125.225.129
74.125.225.130
74.125.225.131
74.125.225.132
74.125.225.133
74.125.225.134
74.125.225.135


Pinging google.com [74.125.225.131] with 32 bytes of data:
General failure.
General failure.

Ping statistics for 74.125.225.131:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 206.190.36.45
98.138.253.109
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
General failure.
General failure.

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...c8 60 00 5d e4 9b ......ASUS EZ N 802.11b/g/n Wireless USB Adapter
11...10 bf 48 85 b9 15 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::79ef:fece:7110:8485/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

**** End of log ****
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#29
crooleeck

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OK, let's try disable Internet Security software (in normal mode):
  • Open Avast
  • Select Security > Webshield
  • Select Stop
  • Acknowledge the warning
  • Now try the internet :)

Posted Image
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#30
jmood88

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It worked! Thanks for all the help.
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