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Uninstalled Sweetpacks stuff and now unable to connect to internet [Cl


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#31
crooleeck

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jmood88, great news. But if I may I want to check your system, before I say "all clean" :)

Step 1
OTL fix:
Please copy following script:

:otl
[2013/06/24 17:38:04 | 000,033,958 | ---- | C] () -- C:\ProgramData\uninstaller.exe

:commands
[CLEARALLRESTOREPOINTS]


Run OTL, under Custom Scan/Fixes paste it. Close all windows without OTL and hit Run Fix button. Please agreed for restart. After computer starts, OTL will display removing log, please post it.


Step 2
Posted Image

  • Run Malwarebytes' Anti-Malware (allow for update if ask)
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Step 3
Eset Online Scanner
Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Vista / 7 / 8 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

Please go here then click on: Posted Image

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the following instructions work with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow Add-On/Active X to install.
  • Make sure that the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology


    Posted Image
  • Now click on: Posted Image
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files (x86)\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

In your next post I want to see:
  • OTL removal log
  • MBAM log
  • ESET log

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#32
jmood88

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========== OTL ==========
File C:\ProgramData\uninstaller.exe not found.
========== COMMANDS ==========
Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 07042013_234525

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.04.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Jordan :: JORDAN-PC [administrator]

7/4/2013 11:48:36 PM
mbam-log-2013-07-04 (23-48-36).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 263158
Time elapsed: 2 minute(s), 51 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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#33
jmood88

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For whatever reason, ESET never had a log file but it found one malicious file and deleted it.
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#34
crooleeck

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Because Webshield is very important part of avast! we need to deal with no internet problem. Some updates and fresh install should fix it.

Step 1:
Download and install Internet Explorer 10
Note:
If english is not your system language, please type Internet Explorer 10 in google and download from Microsoft site proper version.

Step 2:
Security upadates:
Please go to Start Menu -> Control Panel -> Programs and Features and remove following programs:
  • Adobe Reader X (10.1.7)
  • Microsoft Security Client
  • Microsoft Security Essentials
  • Java 7 Update 21


Be adviced that security experts recommends to turn off Java. However if you decide you must use Java, download and install new version from Java.com

Warning.
Remember to install only software that you need. Adobe installators often install another software by default. Always check what you are installing. Unckeck optional software install:

Posted Image

Download and install PDF reader - Adobe Reader XI (11.0.03) or try alternative:

I like first one.

Step 3:
Let's reinstall Avast

Download Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode .. Accept that
    Posted Image
  • Once it has rebooted to safe mode
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast

Step 4:
Posted ImageOTL Quick Scan

Run OTL again:

Posted Image

and hit Quick Scan button:

Posted Image

This scan won't take long. Please post log in next replay.

Step 5:
Please manually navigate:
c:\Program files (x86)\ESET\ESET Online Scanner
Find log.txt file, open it in notepad, copy and paste to next post.

In your next post I want to see:
  • OTL Quick Scan log.
  • ESET log.

Do you think something is wrong?
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#35
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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