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Windows 7 will not install updates


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#16
SleepyDude

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Ok, you also shutdown the system normally and let windows install the updates?

I'm consulting a friend that have more experience on this kind of problems let me see if he have some more ideas.

In the meantime let's run a Disk Check...
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /f /x C:
    When it ask if you want to do a scan on next restart answer Yes
  • restart the computer

Next,
  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

Edited by SleepyDude, 07 July 2013 - 04:13 PM.

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#17
adifrank

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ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013

------< Log generate on 07/07/2013 18:34:27 >------
Category: 0
Computer Name: Humit
Event Code: 1001
Record Number: 107063
Source Name: Microsoft-Windows-Wininit
Time Written: 20130707222750.000000-000
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0xbf9.
Cleaning up instance tags for file 0xc00.
Cleaning up instance tags for file 0xc01.
402432 file records processed.

File verification completed.
344 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
510002 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
402432 file SDs/SIDs processed.

Cleaning up 1226 unused index entries from index $SII of file 0x9.
Cleaning up 1226 unused index entries from index $SDH of file 0x9.
Cleaning up 1226 unused security descriptors.
Security descriptor verification completed.
53786 data files processed.

CHKDSK is verifying Usn Journal...
35269800 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

297871359 KB total disk space.
209172584 KB in 262744 files.
137324 KB in 53787 indexes.
0 KB in bad sectors.
513355 KB in use by the system.
65536 KB occupied by the log file.
88048096 KB available on disk.

4096 bytes in each allocation unit.
74467839 total allocation units on disk.
22012024 allocation units available on disk.

Internal Info:
00 24 06 00 7e d4 04 00 58 a6 08 00 00 00 00 00 .$..~...X.......
9b 05 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
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#18
SleepyDude

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Hi,

Good Chkdsk fixed some minor things...

Lets do some Clean Up
Note: When TFC runs it can shut down all running processes and you may lose the desktop and icons, but they will return on reboot
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#19
adifrank

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okay i ran TFC. it cleaned some files. i wasn't asked to reboot.

here is the log:


Getting user folders.

Stopping running processes.

Emptying Temp folders.


User: Administrator
->Temp folder emptied: 53670 bytes
->Temporary Internet Files folder emptied: 36876 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 56502 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56502 bytes

User: Default User

User: IllTellYouLater
->Temp folder emptied: 274072752 bytes
->Temporary Internet Files folder emptied: 1093993 bytes
->Java cache emptied: 12805566 bytes
->FireFox cache emptied: 89877580 bytes
->Google Chrome cache emptied: 393605220 bytes
->Flash cache emptied: 57448 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 437213 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary

Internet Files folder emptied: 40192 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder

emptied: 753 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary

Internet Files folder emptied: 112499 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 487779316 bytes
Process complete!

Total Files Cleaned = 1,202.00 mb
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#20
SleepyDude

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Good all this are maintenance steps...

Can you answer my question "Did you shutdown the system normally and let windows install the updates?"
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#21
adifrank

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"Did you shutdown the system normally and let windows install the updates?"


hi sleepy, i shutdown normally every night, so this doesn't seem to solve the issue or install any updates.

i have now tried to normally shutdown once again, after having gone through those maintenance steps. upon starting up again, i did not receive the message saying that windows cannot update automatically. however. this is not unusual. i don't always get that message when starting the computer.
in the update panel, the latest update is still indicated to be june 12. when i click "check for updates" i get the message "restart your computer to install important updates. windows can't update important files and services while the system is using them...".
so it seems i'm still having the same issue :(
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#22
Naathim

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Hello.

Please go to C:\Windows and find folder named "Software Distribution". Inside should be file named "Reportingevents.txt". Please, attach it to your next post. If it's too big, then zip it and attach.
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#23
adifrank

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Hello.

Please go to C:\Windows and find folder named "Software Distribution". Inside should be file named "Reportingevents.txt". Please, attach it to your next post. If it's too big, then zip it and attach.


file attached.

Attached Files


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#24
Naathim

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I'll do research with your log later, from my place as I'm currently at work.

Temporarily uninstall MSE and check how the updates behave.
instructions

Edited by Naathim, 08 July 2013 - 05:59 AM.

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#25
SleepyDude

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@Naathim: Thanks for requiring the log :thumbsup:

Hi Adifrank,

Can you go to the list of installed updates and try to uninstall KB2836939 its seems the problem started after installing this update...

Also locate the folder c:\Windows\SoftwareDistribution\Download\ select all the files and folders inside Download and delete them.
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#26
adifrank

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Temporarily uninstall MSE and check how the updates behave.
instructions

i haven't tried this yet. do i need to manually uninstall it?


Can you go to the list of installed updates and try to uninstall KB2836939 its seems the problem started after installing this update...

Also locate the folder c:\Windows\SoftwareDistribution\Download\ select all the files and folders inside Download and delete them.


did both these steps. then restarted the computer and after that i went to the windows update panel and clicked "check for updates".

first of all this pop up appeared once again:
Posted Image

then i got the same message about having to restart in order to install updates, as mentioned in the original post of this thread.

so sadly, i don't think this did trick : /

i'm sorry about that and really appreciate your efforts to help. let me know what else to try.

thanks!
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#27
Naathim

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Temporarily uninstall MSE and check how the updates behave.
instructions

i haven't tried this yet. do i need to manually uninstall it?


Please do.
First try to do it from Add/Remove programs in Control Panel, then follow pasted instructions.
Due to my research problem exists especially when MSE is on board, so i suspect him.

If it won't do, we'll be trying another ways. I still have some more ideas :)

Edited by Naathim, 09 July 2013 - 12:30 AM.

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#28
SleepyDude

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Hi Adifrank,

I do not want to overload you with instructions try the Naathim suggestion and please report back to us.
After removing Microsoft Security Essentials just test the updates and then reinstall the AV right away because isn't good idea to be without one AV installed.
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#29
adifrank

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hi guys. uninstalled MSE via control panel. uninstall was successful.
restarted computer.
clicked on check for updates.
the update checker seemed to run for about a whole minute then went straight to the message saying that computer needs to be restarted to install updates (same message as i would get previously).
bleakly restarted my computer.
after restart checked the microsoft update panel. no change. last update remains june 12, 2013.
i've re-installed MSE.
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#30
Naathim

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OK. This one wil be a long shot, but let's give it a try.

Print out these instructions, as you'll have to make things from safeboot mode.

Reboot to Safemode.

Run Command Prompt as an administrator.

Now you'll have to use many commands in command prompt. One line below in codebox is one command.
EACH ONE OF THEM MUST BE CONFIRMED BY PRESSING ENTER !


net stop bits

net stop wuauserv

net stop cryptsvc

del \Programdata\Microsoft\network\downloader\qmgr*.dat

cd %systemroot%\SoftwareDistribution

ren DataStore DataStore.OLD

ren Download Download.OLD

cd %systemroot%\system32

ren catroot2 catroot2.OLD



Now do the some with the commands below:
Be careful with typing, I know it's not easy as they are very long and complicated, but I'm sure you can handle it :thumbsup:


sc sdset bits D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)

sc sdset wuauserv D:(A;;CCLCSWRPLORC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)S:(AU;FA;CCDCLCSWRPWPDTLOSDRCWDWO;;;WD)

sc sdset cryptsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

Now we need to register files connected to BITS and Windows Update.
Same instructions: one line = one command , each followed by ENTER.
Some of them may give you an error with registering: don't worry about it.


regsvr32 atl.dll

regsvr32 urlmon.dll

regsvr32 jscript.dll

regsvr32 vbscript.dll

regsvr32 scrrun.dll

regsvr32 msxml3.dll

regsvr32 msxml6.dll

regsvr32 actxprxy.dll

regsvr32 softpub.dll

regsvr32 wintrust.dll

regsvr32 dssenh.dll

regsvr32 rsaenh.dll

regsvr32 cryptdlg.dll

regsvr32 oleaut32.dll

regsvr32 ole32.dll

regsvr32 shell32.dll

regsvr32 wuapi.dll

regsvr32 wuaueng.dll

regsvr32 wups.dll

regsvr32 wups2.dll

regsvr32 qmgrprxy.dll

regsvr32 wucltux.dll

regsvr32 wuwebv.dll

regsvr32 mshtml.dll

regsvr32 shdocvw.dll

regsvr32 browseui.dll

regsvr32 msxml.dll

regsvr32 gpkcsp.dll

regsvr32 sccbase.dll

regsvr32 slbcsp.dll

regsvr32 initpki.dll

regsvr32 wuaueng1.dll

regsvr32 wucltui.dll

regsvr32 wuweb.dll

regsvr32 qmgr.dll

regsvr32 muweb.dll



Next one. It will told you that the reboot is required, but wait with it until. all the commands will be done.


netsh winsock reset


Next ones:


ipconfig /flushdns

net start bits

net start wuauserv

net start cryptsvc



And the last one:


bitsadmin /reset /allusers


Finally reboot to normal mode and check how's your machine doing.
Please update me :)
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