Hi! My name is Jasmyne and Welcome to Geeks to Go!
I'm sorry you are having issues with your computer but I will do my best to resolve them as quickly as possible. I know having an infected computer is frustrating because I was once where you are now! Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue.
- You may want to print out these instructions, or copy them to a text file so that will have a copy in case you loose your connection to the internet during a removal process.
- Please make sure to carefully read any instruction that I give you and in perform them in the order they are posted. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask! Never be afraid to ask questions!
- Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
- Please note that there is no "Quick & Easy Fix" to most malware infections and we may need to use several different tools to get your system clean.
- Please stick with me until I tell you that your machine is clean. If you don't see any symptoms it does not mean your system is clear of malware
- Please don't run any other scans or other software unless I ask you to, as it will make this repair more difficult.
- Please reply within 3 days. Topics with no reply in 4 days are closed!
p. The posting of links or references to warez or any other type of illegal software is strictly forbidden. By doing so you risk having your user account terminated without warning. We will NOT help anyone we suspect of having obtained their software or services illegally.
Please note that as long as you are using any form of Peer-to-Peer networking
and downloading files
from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. You may continue to use P2P sharing at your own risk; however, please keep in mind that this practice may be the source of your current malware infestation
I'd like you to read the Guidelines for P2P Programs
where we explain why it's not a good idea to have them.
Please read these short reports on the dangers of peer-2-peer programs and file sharing. Cyber Education LetterFile sharing infects 500,000 computers USAToday
I would recommend that you uninstall any P2P Programs, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs
.If you decide to keep the program in spite of the risks involved, do not use it until I have finished cleaning your computer and have given you the all clear.
Now that's out of the way, lets get started
Do you have another computer that you can access in order to download OTL to a USB and transfer it to the infected computer?
If so, please run this custom scan, if not post back let me know.
to your USB and transfer it to the desktop of your infected computer.