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HDD dying?


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#1
ikazuchi

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Hello

Lately my PC started to freezing on start up or when I play game. (Nothing helps but manual reboot)
Also I have noticed errors in Event Viewer, (System tab) "The driver detected a controller error on \Device\Harddisk0\D." Source: Disc Event ID: 11

So is my HDD dying or is it something else and how can I find out?
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#2
rshaffer61

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:welcome: The first step is to check the hd.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (chose "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#3
ikazuchi

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Western Digital Data LifeGuard Diagnostics didn't find any errors. Could it be something else or do I need to run more tests?
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#4
rshaffer61

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I;m not sure at this point but it doesn't seem to be the HD which is only one test so far. Lets see if this will tell us anything.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#5
ikazuchi

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System Information (local)
--------------------------------------------------------------------------------

computer name: IKAZUCHI
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: AuthenticAMD AMD Athlon™ 64 X2 Dual Core Processor 4000+ AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2145824768 total
VM: 2147352576, free: 2053349376

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer
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#6
rshaffer61

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OK that is good because we are not apparently dealing with a driver issue.
What OS do you have?
Also can you do the following for me please.

Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#7
ikazuchi

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I'm using Windows XP (SP3)

hardware.JPG

Edited by ikazuchi, 02 July 2013 - 09:03 AM.

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#8
rshaffer61

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OK can you do the following please.

ok I need you to do the following and let me know what it says

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
Click OK and exit all windows
Reboot to make sure all settings take affect and then try your cdrom drive. Reply back with your results






For HD only



Let's make sure all drives are using DMA mode

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your Hard drive controllers on both the Primary Controller and Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box open the drop down menu and select DMA if available
Redo the steps to check each of the Controllers
Click OK and exit all windows
Reboot to make sure all settings take affect. Reply back with your results
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#9
ikazuchi

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Sorry for not replaying for few days I was busy and didn't quite understand last post.
Anyway I reinstalled OS. (Formatted system partition and got fresh OS)

I have:
OS - WindowsXP SP3
HDD - WD3200AAJS-00VWA0 (not 100% sure)
MB - ASUS M2N-SLI

This is how things look now:
device manager.JPG

Since reinstall PC didn't freeze once and I didn't get any errors. Only after I installed Fallout:New Vegas I got this two errors in Event Viewer.

1st:

Event Type: Error
Event Source: nvgts
Event Category: None
Event ID: 5
Date: 7/14/2013
Time: 2:58:12 PM
User: N/A
Computer: COMPUTER-6378
Description:
A parity error was detected on \Device\Scsi\nvgts2.

For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
Data:
0000: 0f 00 10 00 01 00 64 00 ......d.
0008: 00 00 00 00 05 00 04 c0 .......
0010: 01 00 00 00 00 00 00 00 ........
0018: 76 05 00 00 00 00 00 00 v.......
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 01 00 00 00 ........


Always fallowed by:

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 7/14/2013
Time: 2:58:12 PM
User: N/A
Computer: COMPUTER-6378
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 be 9b 8f 06 00 00 00 .....
0028: c5 be 05 00 00 00 00 00 ž......
0030: ff ff ff ff 03 00 00 00 ....
0038: 40 00 00 84 02 00 00 00 @......
0040: ba 20 0a 12 42 03 00 40 ..B..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 c8 e8 32 8a ....2
0058: 00 00 00 00 08 f0 1a 8a ......
0060: 80 60 10 f7 df cd 47 03 `.G.
0068: 28 00 03 47 cd df 00 00 (..G..
0070: 28 00 00 00 00 00 00 00 (.......
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


So are this errors hardware related, should I do something about then or just ignore them, and what abuot unknow device no matter what drivers I install it won' go away.
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#10
rshaffer61

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Yes and no as they could point to a faulty driver also.
The first error points to a possible faulty IDE or SATA controller driver error. Do you use SCSI hard drives in your system or do you have a raid setup?
The second error does point to a possible hard drive issue.
I'm going to deal with the second one first since that is the more serious of the two.

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.
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#11
ikazuchi

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Do you use SCSI hard drives in your system or do you have a raid setup?

I don't know, how can I find this out? I have only one HDD

winlogon:

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 7/14/2013
Time: 5:31:09 PM
User: N/A
Computer: COMPUTER-6378
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 59 unused index entries from index $SII of file 0x9.
Cleaning up 59 unused index entries from index $SDH of file 0x9.
Cleaning up 59 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

81923435 KB total disk space.
22528200 KB in 27450 files.
8648 KB in 3989 indexes.
0 KB in bad sectors.
100283 KB in use by the system.
65536 KB occupied by the log file.
59286304 KB available on disk.

4096 bytes in each allocation unit.
20480858 total allocation units on disk.
14821576 allocation units available on disk.

Internal Info:
10 7c 00 00 da 7a 00 00 d6 a7 00 00 00 00 00 00 .|...z..........
5d 00 00 00 04 00 00 00 0a 01 00 00 00 00 00 00 ]...............
a6 f7 5f 02 00 00 00 00 36 ae 43 0f 00 00 00 00 .._.....6.C.....
54 44 8d 02 00 00 00 00 2a c4 39 18 01 00 00 00 TD......*.9.....
5c f4 9b f8 01 00 00 00 8a 04 c0 2b 03 00 00 00 \..........+....
99 9e 36 00 00 00 00 00 b0 3a 07 00 3a 6b 00 00 ..6......:..:k..
00 00 00 00 00 20 03 5f 05 00 00 00 95 0f 00 00 ..... ._........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.


Edited by ikazuchi, 13 July 2013 - 09:55 AM.

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#12
rshaffer61

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From your log it doesn't look like your HD is bad at all.
Some normal index entries which it took care of and it found empty space in the MFT and corrected that.
If you don't know about SCSI then I seriously doubt you have it and also considering your Device manager shows SATA controllers. Nvidia is the driver manufacturer and from my research this is what is causing the error. Most likely a faulty or out of date driver.
I do see one entry of a unknown device in your Device Manager that we need to address sometime but I want to get to the driver now.


Download DriverMax and have it scan your system. It will open their website with all the out of date drivers you can update. With the free version you can update only 2 drivers per day so if you have a lot of them it will take a few days to get everything updated. I have been using it for about 4 months now and like it better then any other utility out there for keeping my drivers up to date.
If you want you can post screenshots of all the drivers in the list that need to be updated and I will suggest in what order to get them.
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#13
ikazuchi

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Here it is:
drivers 1of3.JPG

drivers 2of3.JPG

drivers 3of3.JPG

So what should I get 1st, anything that I should not get?
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#14
rshaffer61

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First is the last picture and the two following:

1 Nvidia Nforce Serial ATA Controller
2 Nvidia Nforce4 Parallel ATA Controller


This will take some time because you can only download and install 2 drivers a day with the free version of Drivermax. Hopefully the first one is the miracle worker driver. :thumbsup:
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#15
ikazuchi

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After I installed 1st driver (Nvidia Nforce Serial ATA Controller) I got BSoD, even when I tried to go in safe mode I would still get BSoD and Windows wouldn't boot, only thing I could do is to use last working setup.
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