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Malware blocking download of anti virus software [Solved]


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#16
Essexboy

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On the off chance that this is the old conficker worm could you download and run D,exe from here https://dl.dropboxus.../73555776/D.exe
Let me know if it finds an infection please
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#17
GrahamH

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Have just successfully downloaded Avast free Antivirus. Result!

Not bothered really which AV I use as long as it's free because I'm a skinflint. Have used McAfee and AVG in the past but am happy to stick with Avast.

Once installed, it did a start up scan and no threat found.

In answer to your earlier question, I use Virgin Media router and my son runs his laptop off the same router with no problems.
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#18
GrahamH

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Ran D,exe. No infections were found.

Thanks again for your help. Much appreciated.
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#19
Essexboy

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Phew.... Well it was either the firewall or the DNS that was blocking, my bet is on the DNS

Any further problems before I clean up ?
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#20
GrahamH

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No thanks, I think I'm sorted now.

Thanks again for all your help.
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#21
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.


Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
Posted Image


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#22
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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